3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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17 <h6>We're exhibiting!</h6>
28 <a href="http://www.fispalive.com/" target="_blank"><img src="FISPA.png" border=0 align="center" alt="FISPA Live"></a>
32 <!--<h4>We're exhibiting!</h4>-->
33 <h6> FISPA Live</h6>
34 <h4>Feb 24-26, 2016</h4>
46 <a href="http://www.wispa.org/Events/WISPAmerica-2016" target="_blank"><img src="wispamerica2014.png" border=0 align="center" alt="WISPAmerica"></a>
50 <!--<h4>We're exhibiting!</h4>-->
51 <h6> WISPAmerica</h6>
53 <h4>Mar 15-17, 2016</h4>
54 <h4>Louisville, KY</h4>
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71 <h2>Freeside News...</h2></td>
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76 <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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79 <td width="115" align="right" valign="top"><b>Jan 20 2016:</b></td>
80 <td width="*"><a href="/blog/2016/01/freeside-3-8-released/">3.8 released</a></td>
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84 <td width="115" align="right" valign="top"><nobr><b>Nov 9-11 2015:</b></nobr></td>
85 <td width="*">Exhibited at the <a href="http://www.ispsummit.ca/">Canadian ISP Summit</a></td>
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89 <td width="115" align="right" valign="top"><nobr><b>Oct 18-20 2015:</b></nobr></td>
90 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">Comptel Plus</a></td>
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94 <td width="115" align="right" valign="top"><nobr><b>Oct 12-15 2015:</b></nobr></td>
95 <td width="*">Training and exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA-2015">WISPAPalooza</a></td>
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99 <td width="115" align="right" valign="top"><nobr><b>Jul 28-29 2015:</b></nobr></td>
100 <td width="*">Exhibited at <a href="http://www.hostingcon.com/global">HostingCon</a></td>
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105 <td width="115" align="right" valign="top"><b>Jun 26 2015:</b></td>
106 <td width="*"><a href="/blog/2015/06/freeside-3-7-released/">3.7 released</a></td>
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110 <td width="115" align="right" valign="top"><nobr><b>Apr 12-14 2015:</b></nobr></td>
111 <td width="*">Exhibited at <a href="http://www.comptelplus.org">Comptel Plus</a></td>
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115 <td width="115" align="right" valign="top"><nobr><b>Feb 23-26 2015:</b></nobr></td>
116 <td width="*">Training and exhibited at <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx">WISPAmerica</a></td>
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120 <td width="115" align="right" valign="top"><b>Feb 21 2015:</b></td>
121 <td width="*"><a href="/blog/2015/02/freeside-3-6-released/">3.6 released</a></td>
124 <tr align="left" valign="top">
125 <td width="115" align="right" valign="top"><nobr><b>Feb 3-4 2015:</b></nobr></td>
126 <td width="*">Exhibited at <a href="http://fispalive.com/new-orleans-2015/new-orleans-2015-schedule-at-a-glance/">FISPA Live</a></td>
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143 <h4>Freeside offers business solutions:</h4>
144 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
146 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
148 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
150 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
152 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
161 <!-- <img src="imgs/freedom.gif" alt=" "> -->
165 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
166 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
167 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
168 software for their automation needs.<br>
170 For complete, easy deployment and maintenance, Freeside is available on
171 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
174 <b>Freeside's 100% web-based</b> user interface requires no
175 client installation of any kind. Comprehensive customer <b></b>self-care
176 and reseller interfaces empower your customers and resellers, and reduce
177 your staffing costs.<b></b><b></b></p>
180 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
182 <h6>KEY FEATURES</h6>
184 <h4><b></b>BILLING</h4>
186 <ul class="indented">
187 <li> Flexible pricing and rating plans including anniversary billing,
188 pro-rating, usage based billing and more. Plug-in system allows easy
189 addition of new pricing plans. </li>
190 <li> VoIP rating and billing, including DID inventory, rate plans, free
191 minutes, caps, and 800# billing.</li>
192 <li> Real-time credit card and electronic check processing with all major
193 processing gateways. Email, fax, printed and online invoicing.</div> </li>
196 <ul class="indented">
197 <li> Complete, integrated trouble ticketing system included, based on
198 Request Tracker from Best Practical Solutions </li>
199 <li> Auto-responds to customer email, assigns a ticket number and allows
200 your staff to track requests collaboratively </li>
201 <li> Multiple queues, custom fields, templates, ticket associations, templates,
202 customizable workflow, and more. </li>
204 <h4>NETWORK MONITORING</h4>
205 <ul class="indented">
206 <li> Complete, integrated network monitoring system included, based on
207 Torrus from K-Open GmbH</li>
208 <li>SNMP discovery, collection and graphing</li>
209 <li>95th percentile and volume billing</li>
212 <h4>CUSTOMER SERVICE</h4>
213 <ul class="indented">
214 <li>Online signup page with immediate credit card authorization and provisioning.</li>
215 <li>Customer self-care including invoice viewing, one-time and recurring
216 payments, adding and removing services, and password changes. </li>
217 <li>Simple API available to write your own self-service pages or applications.</li>
220 <ul class="indented">
221 <li>Unlimited resellers with branded invoices, individual pricing and
222 payment gateways.</li>
223 <li>Virtualized reseller access allows resellers access to only their
225 <li>Flexible, fine-grained access control<br>
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240 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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243 <h5>Please support network neutrality</h5>
244 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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