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   3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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  19            <h6>We're exhibiting!</h6>
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  30             <a href="http://www.wispa.org/Events/WISPAmerica" target="_blank"><img src="wispamerica2018.png" width=180 border=0 align="center" alt="WISPAmerica"></a>
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  34             <h6>&nbsp;WISPAmerica</h6>
  35             <h4>Booth #512</h4>
  36             <h4>Mar 6-8, 2018</h4>
  37             <h4>Birmingham, AL</h4>
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  54             <h2>Freeside News...</h2></td>
  55           <td width="9" height="20">&nbsp;</td>
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  58           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  63                 <td width="115" align="right" valign="top"><b>Aug&nbsp;XX&nbsp;2017:</b></td>
  64                 <td width="*"><a href="/blog/2017/08/freeside-4-3-released/">4.3 released</a></td>
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  68                 <td width="115" align="right" valign="top"><b>Feb&nbsp;14&#8209;16&nbsp;2018:</b></td>
  69                 <td width="*">Exhibited at IT Expo / Asterisk World</td>
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  73                 <td width="115" align="right" valign="top"><b>Feb&nbsp;7&nbsp;2018:</b></td>
  74                 <td width="*">Exhibited at <a href="http://www.fispalive.com/">FISPA Live</a></td>
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  78                 <td width="115" align="right" valign="top"><b>Oct&nbsp;10&#8209;12&nbsp;2017:</b></td>
  79                 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA">WISPAPalooza</a></td>
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  83                 <td width="115" align="right" valign="top"><b>Oct&nbsp;4-5&nbsp;2017:</b></td>
  84                 <td width="*">Exhibited at <a href="http://www.asterisk.org/community/astricon-user-conference">AstriCon</a></td>
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  88                 <td width="115" align="right" valign="top"><b>Aug&nbsp;8-10&nbsp;2017:</b></td>
  89                 <td width="*">Exhibited at <a href="http://www.cluecon.com/">ClueCon</a></td>
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  93                 <td width="115" align="right" valign="top"><b>May&nbsp;11&nbsp;2017:</b></td>
  94                 <td width="*"><a href="/blog/2017/05/freeside-3-92-released/">3.92 released</a></td>
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  98                 <td width="115" align="right" valign="top"><b>May&nbsp;2-4&nbsp;2017:</b></td>
  99                 <td width="*">Exhibited at <a href="http://www.bbcmag.com/2017s/">Broadband Communities</a></td>
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 103                 <td width="115" align="right" valign="top"><b>Mar&nbsp;19&nbsp;2017:</b></td>
 104                 <td width="*"><a href="/blog/2017/03/freeside-4-2-released/">4.2 released</a></td>
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 108                 <td width="115" align="right" valign="top"><b>Mar&nbsp;14&#8209;16&nbsp;2017:</b></td>
 109                 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAmerica">WISPAmerica</a></td>
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 126             <h4>Freeside offers business solutions:</h4>
 127             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 128               <br>
 129               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 130               <br>
 131               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 132               <br>
 133               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 134               <br>
 135               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 136               <br>
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 148     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 149       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 150       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 151         software for their automation needs.<br>
 152         <br>
 153         For complete, easy deployment and maintenance, Freeside is available on
 154         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 155 <!--
 156         <br>
 157 <b>Freeside's 100% web-based</b> user interface requires no
 158         client installation of any kind. Comprehensive customer <b></b>self-care
 159         and reseller interfaces empower your customers and resellers, and reduce
 160         your staffing costs.<b></b><b></b></p>
 161 -->
 162
 163       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 164
 165       <h6>KEY&nbsp;FEATURES</h6>
 166
 167       <h4><b></b>BILLING</h4>
 168
 169       <ul class="indented">
 170         <li> Flexible pricing and rating plans including anniversary billing,
 171           pro-rating, usage based billing and more.  Plug-in system allows easy
 172           addition of new pricing plans. </li>
 173         <li> VoIP rating and billing, including DID inventory, rate plans, free
 174           minutes, caps, and 800# billing.</li>
 175         <li> Internal taxation system or integrate with tax rating services from SureTax, Avalara, or Compliance Solutions.
 176         <li> Real-time credit card and electronic check processing with all major
 177           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 178       </ul>
 179       <h4>TICKETING</h4>
 180       <ul class="indented">
 181         <li> Complete, integrated trouble ticketing system included, based on
 182           Request Tracker from Best Practical Solutions </li>
 183         <li> Auto-responds to customer email, assigns a ticket number and allows
 184           your staff to track requests collaboratively </li>
 185         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 186           customizable workflow, and more. </li>
 187       </ul>
 188       <h4>NETWORK MONITORING</h4>
 189       <ul class="indented">
 190         <li> Complete, integrated network monitoring system included, based on
 191           Torrus from K-Open GmbH</li>
 192         <li>SNMP discovery, collection and graphing</li>
 193         <li>95th percentile and volume billing</li>
 194       </ul>
 195
 196       <h4>CUSTOMER SERVICE</h4>
 197       <ul class="indented">
 198         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 199         <li>Customer self-care including invoice viewing, one-time and recurring
 200           payments, adding and removing services, and password changes. </li>
 201         <li>Simple API available to write your own self-service pages or applications.</li>
 202       </ul>
 203       <h4>RESELLERS</h4>
 204       <ul class="indented">
 205         <li>Unlimited resellers with branded invoices, individual pricing and
 206           payment gateways.</li>
 207         <li>Virtualized reseller access allows resellers access to only their
 208           own customers.</li>
 209         <li>Flexible, fine-grained access control<br>
 210         </li>
 211       </ul>
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 224             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 225           </td>
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 227             <h5>Please support network neutrality</h5>
 228             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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