}
}
},
+ WillResolveRelative => {
+ title => 'Will Resolve',
+ attribute => 'WillResolve',
+ value => sub { return $_[0]->WillResolveObj->AgeAsString },
+ },
ResolvedRelative => {
title => 'Resolved', # loc
attribute => 'Resolved',
attribute => 'Due',
value => sub { return $_[0]->DueObj },
},
+ WillResolve => {
+ title => 'Will Resolve',
+ attribute => 'WillResolve',
+ value => sub { return $_[0]->WillResolveObj },
+ },
Resolved => {
title => 'Resolved', # loc
attribute => 'Resolved',
<option value="LastUpdated"><&|/l&>Last Updated</&></option>
<option value="Starts"><&|/l&>Starts</&></option>
<option value="Due"><&|/l&>Due</&></option>
+<option value="WillResolve"><&|/l&>Will Resolve</&></option>
<option value="Updated"><&|/l&>Updated</&></option>
</select>
<%ARGS>
LastUpdated LastUpdatedRelative
Told ToldRelative
Due DueRelative
+ WillResolve WillResolveRelative
Resolved ResolvedRelative
RefersTo ReferredToBy
Default => $defaults{'Status'} || undef,
TicketObj => $TicketObj,
QueueObj => $TicketObj->QueueObj,
+ onchange => 'changeStatus()',
+ },
+ },
+ { name => 'Resolve this Ticket on',
+ comp => '/Elements/SelectDate',
+ args => {
+ menu_prefix => 'WillResolve',
+ Default => $ARGS{'WillResolve'} || $TicketObj->WillResolveObj->Date,
+ current => 0,
+ ShowTime => 0,
},
},
{ name => 'Queue',
% unless ($InTable) {
</table>
% }
-
+<script type="text/javascript">
+function changeStatus() {
+ var Status_select = document.getElementById('Status');
+ var x = Status_select.options[Status_select.selectedIndex].value;
+ var text = document.getElementById('WillResolve_Date');
+ var button = document.getElementById('WillResolve_Date_date_button');
+ if (x == 'resolved' || x == 'rejected' || x == 'deleted') {
+ text.disabled = true;
+ button.style.display = 'none';
+ }
+ else {
+ text.disabled = false;
+ button.style.display = 'inline';
+ }
+}
+</script>
push @results, ProcessTicketBasics(TicketObj => $TicketObj, ARGSRef => \%ARGS);
push @results, ProcessObjectCustomFieldUpdates(Object => $TicketObj, ARGSRef => \%ARGS);
push @results, ProcessTicketStatus(TicketObj => $TicketObj, ARGSRef => \%ARGS);
+# for WillResolve
+push @results, ProcessTicketDates( TicketObj => $TicketObj, ARGSRef => \%ARGS);
$TicketObj->ApplyTransactionBatch;