}
+sub get_ticket {
+ my $p = shift;
+ my($context, $session, $custnum) = _custoragent_session_custnum($p);
+ return { 'error' => $session } if $context eq 'error';
+
+ warn "$me get_ticket: initializing ticket system\n" if $DEBUG;
+ FS::TicketSystem->init();
+
+ if(length($p->{'reply'})) {
+ my @err_or_res = FS::TicketSystem->correspond_ticket(
+ '', #create RT session based on FS CurrentUser (fs_selfservice)
+ 'ticket_id' => $p->{'ticket_id'},
+ 'content' => $p->{'reply'},
+ );
+
+ return { 'error' => 'unable to reply to ticket' }
+ unless ( $err_or_res[0] != 0 && defined $err_or_res[2] );
+ }
+
+ warn "$me get_ticket: getting ticket\n" if $DEBUG;
+ my $err_or_ticket = FS::TicketSystem->get_ticket(
+ '', #create RT session based on FS CurrentUser (fs_selfservice)
+ 'ticket_id' => $p->{'ticket_id'},
+ );
+
+ if ( ref($err_or_ticket) ) {
+
+# since we're bypassing the RT security/permissions model by always using
+# fs_selfservice as the RT user (as opposed to a requestor, which we
+# can't do since we want all tickets linked to a cust), we check below whether
+# the requested ticket was actually linked to this customer
+ my @custs = @{$err_or_ticket->{'custs'}};
+ my @txns = @{$err_or_ticket->{'txns'}};
+
+ return { 'error' => 'no customer' } unless ( $custnum && scalar(@custs) );
+
+ return { 'error' => 'invalid ticket requested' }
+ unless grep($_ eq $custnum, @custs);
+
+ warn "$me get_ticket: sucessful: \n"
+ if $DEBUG;
+ return { 'error' => '',
+ 'transactions' => \@txns,
+ 'ticket_id' => $p->{'ticket_id'},
+ };
+ } else {
+ warn "$me create_ticket: unsucessful: $err_or_ticket\n"
+ if $DEBUG;
+ return { 'error' => $err_or_ticket };
+ }
+}
+
+
#--
sub _custoragent_session_custnum {
$Ticket;
}
+=item get_ticket SESSION_HASHREF, OPTION => VALUE ...
+
+Class method. Retrieves a ticket. If there is an error, returns the scalar
+error. Otherwise, currently returns a slightly tricky data structure containing
+a list of the linked customers and each transaction's content, description, and
+create time.
+
+Accepts the following options:
+
+=over 4
+
+=item ticket_id
+
+The ticket id
+
+=back
+
+=cut
+
+sub get_ticket {
+ my($self, $session, %param) = @_;
+
+ $session = $self->session($session);
+
+ my $Ticket = RT::Ticket->new($session->{'CurrentUser'});
+ my $ticketid = $Ticket->Load( $param{'ticket_id'} );
+ return 'Could not load ticket' unless $ticketid;
+
+ my @custs = ();
+ foreach my $link ( @{ $Ticket->Customers->ItemsArrayRef } ) {
+ my $cust = $link->Target;
+ push @custs, $1 if $cust =~ /\/(\d+)$/;
+ }
+
+ my @txns = ();
+ my $transactions = $Ticket->Transactions;
+ while ( my $transaction = $transactions->Next ) {
+ my $t = { created => $transaction->Created,
+ content => $transaction->Content,
+ description => $transaction->Description,
+ };
+ push @txns, $t;
+ }
+
+ { txns => [ @txns ],
+ custs => [ @custs ],
+ };
+}
+
+
+=item correspond_ticket SESSION_HASHREF, OPTION => VALUE ...
+
+Class method. Correspond on a ticket. If there is an error, returns the scalar
+error. Otherwise, returns the transaction id, error message, and
+RT::Transaction object.
+
+Accepts the following options:
+
+=over 4
+
+=item ticket_id
+
+The ticket id
+
+=item content
+
+Correspondence content
+
+=back
+
+=cut
+
+sub correspond_ticket {
+ my($self, $session, %param) = @_;
+
+ $session = $self->session($session);
+
+ my $Ticket = RT::Ticket->new($session->{'CurrentUser'});
+ my $ticketid = $Ticket->Load( $param{'ticket_id'} );
+ return 'Could not load ticket' unless $ticketid;
+ return 'No content' unless $param{'content'};
+
+ $Ticket->Correspond( Content => $param{'content'} );
+}
+
#shameless false laziness w/RT::Interface::Web::AttemptExternalAuth
# to get logged into RT from afar
sub _web_external_auth {
'unprovision_svc' => 'MyAccount/unprovision_svc',
'myaccount_passwd' => 'MyAccount/myaccount_passwd',
'create_ticket' => 'MyAccount/create_ticket',
+ 'get_ticket' => 'MyAccount/get_ticket',
'signup_info' => 'Signup/signup_info',
'skin_info' => 'MyAccount/skin_info',
'access_info' => 'MyAccount/access_info',
foreach my $ticket ( @tickets ) {
my $td = qq!<TD BGCOLOR="#$col">!;
+ my $link = qq!<A HREF="${url}tktview;ticket_id=$ticket->{id}">!;
$OUT .=
- "<TR>$td". $ticket->{'id'}. "</TD>".
+ "<TR>$td $link". $ticket->{'id'}. "</A></TD>".
$td. $ticket->{'subject'}. "</TD>".
$td. ($ticket->{'content'} || $ticket->{'priority'}). "</TD>".
$td. $ticket->{'queue'}. "</TD>".
part_svc_info provision_acct provision_external
unprovision_svc change_pkg suspend_pkg domainselector
list_svcs list_svc_usage list_cdr_usage list_support_usage
- myaccount_passwd list_invoices create_ticket
+ myaccount_passwd list_invoices create_ticket get_ticket
mason_comp
);
#order|pw_list XXX ???
$cgi->param('action') =~
- /^(myaccount|tktcreate|invoices|view_invoice|make_payment|make_ach_payment|make_term_payment|make_thirdparty_payment|payment_results|ach_payment_results|recharge_prepay|recharge_results|logout|change_bill|change_ship|change_pay|process_change_bill|process_change_ship|process_change_pay|customer_order_pkg|process_order_pkg|customer_change_pkg|process_change_pkg|process_order_recharge|provision|provision_svc|process_svc_acct|process_svc_external|delete_svc|view_usage|view_usage_details|view_cdr_details|view_support_details|change_password|process_change_password|customer_suspend_pkg|process_suspend_pkg)$/
+ /^(myaccount|tktcreate|tktview|invoices|view_invoice|make_payment|make_ach_payment|make_term_payment|make_thirdparty_payment|payment_results|ach_payment_results|recharge_prepay|recharge_results|logout|change_bill|change_ship|change_pay|process_change_bill|process_change_ship|process_change_pay|customer_order_pkg|process_order_pkg|customer_change_pkg|process_change_pkg|process_order_recharge|provision|provision_svc|process_svc_acct|process_svc_external|delete_svc|view_usage|view_usage_details|view_cdr_details|view_support_details|change_password|process_change_password|customer_suspend_pkg|process_suspend_pkg)$/
or die "unknown action ". $cgi->param('action');
my $action = $1;
);
}
+sub tktview {
+ get_ticket( 'session_id' => $session_id,
+ 'ticket_id' => $cgi->param('ticket_id'),
+ 'reply' => $cgi->param('reply'),
+ );
+}
+
sub customer_order_pkg {
my $init_data = signup_info( 'customer_session_id' => $session_id );
return $init_data if ( $init_data->{'error'} );
--- /dev/null
+<%= $url = "$selfurl?session=$session_id;action="; ''; %>
+<%= include('header', "View ticket #$ticket_id") %>
+
+<%=
+if($error) {
+ $OUT .= qq! <div style="font-weight: bold; color: red; font-size: 110%">Error: $error</div> !;
+}
+elsif(@transactions) {
+ $OUT .= qq! <TABLE border="1">!;
+ foreach my $txn ( @transactions ) {
+ next if $txn->{content} eq 'This transaction appears to have no content';
+ $OUT .= "<TR><TD><B>$txn->{created} $txn->{description}</B>";
+ $OUT .= "<PRE>$txn->{content}</PRE></TD></TR>";
+ }
+ $OUT .= "</TABLE>";
+}
+else {
+ $OUT .= "No transactions on this ticket";
+}
+%>
+<BR><BR><BR>
+<FORM ACTION="<%=$selfurl%>" METHOD=POST>
+ <input type="hidden" name="session" value="<%=$session_id%>">
+ <input type="hidden" name="ticket_id" value="<%=$ticket_id%>">
+ <input type="hidden" name="action" value="tktview">
+ Add reply to ticket:
+ <BR><textarea name="reply" cols="60" rows="10"></textarea>
+ <BR><input type="submit" value="Reply">
+</form>
+
+<%= include('footer') %>
projects / freeside.git / commitdiff