+my $date_sub_factory = sub {
+ my $column = shift;
+ sub {
+ #my $cdr = shift;
+ my $date = shift->$column();
+ $date ? time2str( '%Y-%m-%d %T', $date ) : ''; #config time2str format?
+ };
+};
+
+my %fields = (
+ #any other formatters?
+ map { $_ => &{ $date_sub_factory }($_) } qw( startdate answerdate enddate )
+);
+
+my %links = (
+ 'svcnum' =>
+ sub { $_[0]->svcnum ? [ $p.'view/svc_phone.cgi?', 'svcnum' ] : ''; },
+);
+
+@fields = map { exists($fields{$_}) ? $fields{$_} : $_ } @fields;
+
+ #checkbox column
+my @links = ( '', map { exists($links{$_}) ? $links{$_} : '' } @fields );
+