%# BEGIN BPS TAGGED BLOCK {{{
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+%# This software is Copyright (c) 1996-2014 Best Practical Solutions, LLC
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%# LICENSE:
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+%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
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+%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
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%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
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<& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &>
% $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket );
<& /Elements/ListActions, actions => \@results &>
+<& /Ticket/Elements/ShowUpdateStatus, Ticket => $Ticket &>
<table width="100%" class="ticketsummary" >
<tr>
<td valign="top" width="50%" class="boxcontainer">
- <&| /Widgets/TitleBox, title => loc('The Basics'),
- title_class=> 'inverse',
+ <&| /Widgets/TitleBox, title => loc('The Basics'),
+ ($LinkBasicsTitle ? (title_href => $title_box_link) : ()),
+ title_class=> 'inverse',
color => "#993333" &>
<& /Ticket/Elements/ShowBasics, Ticket => $Ticket &>
<& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &>
-%#!!pape: selfservice_find_attachments.patch {{
<& /Ticket/Elements/ShowHistory,
Ticket => $Ticket,
URIFile => "Display.html",
Attachments => $attachments,
UpdatePath => "Update.html"
&>
-%#!!pape: selfservice_find_attachments.patch }}
$m->callback( ARGSRef => \%ARGS, CallbackName => 'Initial' );
-# {{{ Load the ticket
+# Load the ticket
#If we get handed two ids, mason will make them an array. bleck.
# We want teh first one. Just because there's no other sensible way
# to deal
my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id);
-my $Ticket = new RT::Ticket( $session{'CurrentUser'} );
-
-# store the uploaded attachment in session
-if ( $ARGS{'Attach'} ) { # attachment?
- $session{'Attachments'} = {} unless defined $session{'Attachments'};
-
- my $attachment = MakeMIMEEntity(
- AttachmentFieldName => 'Attach'
- );
-
- my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
- $session{'Attachments'} = {
- %{ $session{'Attachments'} || {} },
- $file_path => $attachment,
- };
-}
+my $Ticket = RT::Ticket->new( $session{'CurrentUser'} );
if ( defined ($id[0]) && $id[0] eq 'new' ) {
# {{{ Create a new ticket
- my $Queue = new RT::Queue( $session{'CurrentUser'} );
+ my $Queue = RT::Queue->new( $session{'CurrentUser'} );
unless ( $Queue->Load( $ARGS{'Queue'} ) ) {
$m->comp( 'Error.html', Why => loc('Queue not found') );
$m->abort;
( $Ticket, @results ) =
- CreateTicket( Attachments => $session{'Attachments'}, %ARGS, Status => 'new' );
+ CreateTicket( Attachments => delete $session{'Attachments'}, %ARGS );
unless ( $Ticket->id ) {
$m->comp( 'Error.html', Why => join( "\n", @results ));
$m->abort();
}
-
- # }}}
-
- # delete temporary storage entry to make WebUI clean
- unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
- delete $session{'Attachments'};
- }
-
- # }}}
}
else {
unless ( $Ticket->Load( $id[0] ) ) {
ARGSRef => \%ARGS,
TicketObj => $Ticket
);
- delete $session{'Attachments'};
-
- # delete temporary storage entry to make WebUI clean
- unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
- delete $session{'Attachments'};
- }
+ delete $session{'Attachments'};
my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS);
push (@results, @cfupdates);
- # }}}
#Update the status
if ( ( defined $ARGS{'Status'} )
( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} );
push @results, "$msg";
}
- # }}}
}
$m->abort();
}
- if (@results) {
- # We've done something, so we need to clear the decks to avoid
- # resubmission on refresh.
- # But we need to store Actions somewhere too, so we don't lose them.
- my $key = Digest::MD5::md5_hex(rand(1024));
- push @{ $session{"Actions"}->{$key} ||= [] }, @results;
- $session{'i'}++;
- RT::Interface::Web::Redirect( RT->Config->Get('WebURL') ."SelfService/Display.html?id=". $Ticket->id."&results=".$key);
+ if ( $ARGS{'MarkAsSeen'} ) {
+ $Ticket->SetAttribute(
+ Name => 'User-'. $Ticket->CurrentUser->id .'-SeenUpTo',
+ Content => $Ticket->LastUpdated,
+ );
+ push @results, loc('Marked all messages as seen');
}
+ # This code does automatic redirection if any updates happen.
+ MaybeRedirectForResults(
+ Actions => \@results,
+ Path => '/SelfService/Display.html',
+ Anchor => $ARGS{'Anchor'},
+ Arguments => { id => $Ticket->id },
+ );
+
my $Transactions = $Ticket->Transactions;
my $attachments =
$m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket );
- $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS);
+ my $LinkBasicsTitle = $Ticket->CurrentUserHasRight('ModifyTicket')
+ || $Ticket->CurrentUserHasRight('ReplyToTicket');
+ my $title_box_link = RT->Config->Get('WebPath')."/SelfService/Update.html?id=".$Ticket->Id;
+ $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS, title_box_link => \$title_box_link);
</%INIT>
projects / freeside.git / blobdiff