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[freeside.git] / rt / docs / queue_subject_tag.pod

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-=head1 INTRODUCTION
-
-This text is about 'Subject Tag' property of a queue. This
-property allows you to use different tags in subjects of
-RT's notifications, by default it's rtname option from
-the config file as it's been for a long time, now you can
-use different values for different queues.
-
-=head1 CONFIGURATION
-
-=head2 Setting subject tag
-
-Open RT's web UI, goto -E<gt> Configuration -E<gt> Queues
--E<gt> select a queue -E<gt> set 'subject tag' -E<gt>
-save changes.
-
-=head2 Using tag in templates
-
-Usually you don't need to add some code into templates to
-make subject tags work. A tag will be added in the
-beginning of subject right before sending email out.
-
-If you want to subjects to be "prefix [tag] real subject" like
-in default autoreply then you can use the following code in
-templates to place subject tag whenever you want in a template:
-
-    [{ $Ticket->QueueObj->SubjectTag || $rtname } #{$Ticket->id()}]
-
-B<Note> that in the extension from the CPAN Tag method have
-been used when in 3.8 and newer it's SubjectTag, so you have to upgrade
-your templates. Read L</UPGRADING> below.
-    
-=head1 This functionality vs. RT-Extension-BrandedQueues
-
-RT-Extension-BrandedQueues is extension that's available from
-the CPAN for older versions of RT. Starting from RT 3.8 it's
-been integrated into RT core. If you are B<UPGRADING> from
-older version and were using extension from the CPAN then you
-MUST read L</UPGRADING> below.
-
-=head1 UPGRADING
-
-=head2 For everyone who is upgrading
-
-You need to modify any of your email templates which use
-the $rtname variable. To edit your templates, log into RT
-as your administrative user, then click:
-
-Configuration -> Global -> Templates -> <Some template name>
-
-For example, RT's default "Autoreply" includes this line:
-
- "There is no need to reply to this message right now.  Your ticket has been
- assigned an ID of [{$rtname} #{$Ticket->id()}]."
-
-Change this line to read:
-
- "There is no need to reply to this message right now.  Your ticket has been
- assigned an ID of [{ $Ticket->QueueObj->SubjectTag || $rtname } #{$Ticket->id()}]."
-
-=head2 For users of RT-Extension-BrandedQueues
-
-1) You MUST uninstall RT-Extension-BrandedQueues before upgrade
-or use clean new dir for installation and reinstall your local
-customizations. The latter way is recommended as there are many
-changes in RT 3.8 and several extensions have been integrated
-into core.
-
-2) We expect that you have backup of your RT DB around during upgrade.
-
-3) After upgrade run perl script 'etc/upgrade/3.8-branded-queues-extension'.
-This script will convert data in the DB into new format.
-
-4) In templates where you were using Tag method (for example
-C<< $Ticket-E<gt>QueueObj-E<gt>Tag >>) replace it with
-C<< $Ticket-E<gt>QueueObj-E<gt>SubjectTag >>. Read more in
-L</"Using tag in templates">
-
-=cut