X-Git-Url: http://git.freeside.biz/gitweb/?p=freeside.git;a=blobdiff_plain;f=rt%2Fdocs%2Fqueue_subject_tag.pod;fp=rt%2Fdocs%2Fqueue_subject_tag.pod;h=0000000000000000000000000000000000000000;hp=084c8132f80ab4ec162cca1ab4f28769d0ce05eb;hb=43a06151e47d2c59b833cbd8c26d97865ee850b6;hpb=6587f6ba7d047ddc1686c080090afe7d53365bd4 diff --git a/rt/docs/queue_subject_tag.pod b/rt/docs/queue_subject_tag.pod deleted file mode 100644 index 084c8132f..000000000 --- a/rt/docs/queue_subject_tag.pod +++ /dev/null @@ -1,79 +0,0 @@ -=head1 INTRODUCTION - -This text is about 'Subject Tag' property of a queue. This -property allows you to use different tags in subjects of -RT's notifications, by default it's rtname option from -the config file as it's been for a long time, now you can -use different values for different queues. - -=head1 CONFIGURATION - -=head2 Setting subject tag - -Open RT's web UI, goto -E Configuration -E Queues --E select a queue -E set 'subject tag' -E -save changes. - -=head2 Using tag in templates - -Usually you don't need to add some code into templates to -make subject tags work. A tag will be added in the -beginning of subject right before sending email out. - -If you want to subjects to be "prefix [tag] real subject" like -in default autoreply then you can use the following code in -templates to place subject tag whenever you want in a template: - - [{ $Ticket->QueueObj->SubjectTag || $rtname } #{$Ticket->id()}] - -B that in the extension from the CPAN Tag method have -been used when in 3.8 and newer it's SubjectTag, so you have to upgrade -your templates. Read L below. - -=head1 This functionality vs. RT-Extension-BrandedQueues - -RT-Extension-BrandedQueues is extension that's available from -the CPAN for older versions of RT. Starting from RT 3.8 it's -been integrated into RT core. If you are B from -older version and were using extension from the CPAN then you -MUST read L below. - -=head1 UPGRADING - -=head2 For everyone who is upgrading - -You need to modify any of your email templates which use -the $rtname variable. To edit your templates, log into RT -as your administrative user, then click: - -Configuration -> Global -> Templates -> - -For example, RT's default "Autoreply" includes this line: - - "There is no need to reply to this message right now. Your ticket has been - assigned an ID of [{$rtname} #{$Ticket->id()}]." - -Change this line to read: - - "There is no need to reply to this message right now. Your ticket has been - assigned an ID of [{ $Ticket->QueueObj->SubjectTag || $rtname } #{$Ticket->id()}]." - -=head2 For users of RT-Extension-BrandedQueues - -1) You MUST uninstall RT-Extension-BrandedQueues before upgrade -or use clean new dir for installation and reinstall your local -customizations. The latter way is recommended as there are many -changes in RT 3.8 and several extensions have been integrated -into core. - -2) We expect that you have backup of your RT DB around during upgrade. - -3) After upgrade run perl script 'etc/upgrade/3.8-branded-queues-extension'. -This script will convert data in the DB into new format. - -4) In templates where you were using Tag method (for example -C<< $Ticket-EQueueObj-ETag >>) replace it with -C<< $Ticket-EQueueObj-ESubjectTag >>. Read more in -L - -=cut