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48 %# REST/1.0/Forms/ticket/default
58 use RT::Interface::REST;
60 my $cf_spec = RT::Interface::REST->custom_field_spec(1);
63 my ($c, $o, $k, $e) = ("", [], {}, 0);
65 my $ticket = RT::Ticket->new($session{CurrentUser});
66 my @dates = qw(Created Starts Started Due Resolved Told LastUpdated);
67 my @people = qw(Requestors Cc AdminCc);
68 my @create = qw(Queue Requestor Subject Cc AdminCc Owner Status Priority
69 InitialPriority FinalPriority TimeEstimated TimeWorked
70 TimeLeft Starts Started Due Resolved);
71 my @simple = qw(Subject Status Priority Disabled TimeEstimated TimeWorked
72 TimeLeft InitialPriority FinalPriority);
73 my %dates = map {lc $_ => $_} @dates;
74 my %people = map {lc $_ => $_} @people;
75 my %create = map {lc $_ => $_} @create;
76 my %simple = map {lc $_ => $_} @simple;
78 # Are we dealing with an existing ticket?
82 return [ "# Ticket $id does not exist.", [], {}, 1 ];
85 if ( $data{status} && $data{status} eq 'deleted' && ! grep { $_ ne 'id' && $_ ne 'status' } keys %data ) {
86 if ( !$ticket->CurrentUserHasRight('DeleteTicket') ) {
87 return [ "# You are not allowed to delete ticket $id.", [], {}, 1 ];
90 elsif ( !$ticket->CurrentUserHasRight('ModifyTicket') ) {
91 return [ "# You are not allowed to modify ticket $id.", [], {}, 1 ];
94 elsif (!$ticket->CurrentUserHasRight('ShowTicket')) {
95 return [ "# You are not allowed to display ticket $id.", [], {}, 1 ];
100 # GET ticket/new: Return a suitable default form.
101 # We get defaults from queue/1 (XXX: What if it isn't there?).
102 my $due = RT::Date->new($session{CurrentUser});
103 my $queue = RT::Queue->new($session{CurrentUser});
104 my $starts = RT::Date->new($session{CurrentUser});
107 $due->AddDays($queue->DefaultDueIn) if $queue->DefaultDueIn;
111 "# Required: id, Queue",
112 [ qw(id Queue Requestor Subject Cc AdminCc Owner Status Priority
113 InitialPriority FinalPriority TimeEstimated Starts Due Text) ],
116 Queue => $queue->Name,
117 Requestor => $session{CurrentUser}->Name,
123 Priority => $queue->InitialPriority,
124 InitialPriority => $queue->InitialPriority,
125 FinalPriority => $queue->FinalPriority,
127 Starts => $starts->ISO,
135 # We'll create a new ticket, and fall through to set fields that
136 # can't be set in the call to Create().
139 foreach my $k (keys %data) {
140 # flexibly parse any dates
142 my $time = RT::Date->new($session{CurrentUser});
143 $time->Set(Format => 'unknown', Value => $data{$k});
144 $data{$k} = $time->ISO;
147 if (exists $create{lc $k}) {
148 $v{$create{lc $k}} = delete $data{$k};
151 elsif ($k =~ /^$cf_spec/) {
154 my $cf = RT::CustomField->new( $session{CurrentUser} );
155 $cf->LoadByName( Name => $key, Queue => $data{Queue} || $v{Queue} );
157 $cf->LoadByName( Name => $key, Queue => 0 );
161 push @comments, "# Invalid custom field name ($key)";
165 $v{"CustomField-".$cf->Id()} = delete $data{$k};
167 elsif (lc $k eq 'text') {
168 $text = delete $data{$k};
170 elsif ( lc $k ne 'id' ) {
173 push(@comments, "# $k: Unknown field");
178 unshift @comments, "# Could not create ticket.";
183 # people fields allow multiple values
184 $v{$_} = vsplit($v{$_}) foreach ( grep $create{lc $_}, @people );
189 From => $session{CurrentUser}->EmailAddress,
190 Subject => $v{Subject},
195 my($tid,$trid,$terr) = $ticket->Create(%v);
197 push(@comments, "# Could not create ticket.");
198 push(@comments, "# " . $terr);
204 push(@comments, "# Ticket $id created.");
205 # see if the hash is empty
206 goto DONE if ! keys(%data);
210 # Now we know we're dealing with an existing ticket.
212 my ($time, $key, $val, @data);
214 push @data, [ id => "ticket/".$ticket->Id ];
215 push @data, [ Queue => $ticket->QueueObj->Name ]
216 if (!%$fields || exists $fields->{lc 'Queue'});
217 push @data, [ Owner => $ticket->OwnerObj->Name ]
218 if (!%$fields || exists $fields->{lc 'Owner'});
219 push @data, [ Creator => $ticket->CreatorObj->Name ]
220 if (!%$fields || exists $fields->{lc 'Creator'});
222 foreach (qw(Subject Status Priority InitialPriority FinalPriority)) {
223 next unless (!%$fields || (exists $fields->{lc $_}));
224 push @data, [$_ => $ticket->$_ ];
227 foreach $key (@people) {
228 next unless (!%$fields || (exists $fields->{lc $key}));
229 push @data, [ $key => [ $ticket->$key->MemberEmailAddresses ] ];
232 $time = RT::Date->new ($session{CurrentUser});
233 foreach $key (@dates) {
234 next unless (!%$fields || (exists $fields->{lc $key}));
235 $time->Set(Format => 'sql', Value => $ticket->$key);
236 push @data, [ $key => $time->AsString ];
239 $time = RT::Date->new ($session{CurrentUser});
240 foreach $key (qw(TimeEstimated TimeWorked TimeLeft)) {
241 next unless (!%$fields || (exists $fields->{lc $key}));
242 $val = $ticket->$key || 0;
243 $val = "$val minutes" if $val;
244 push @data, [ $key => $val ];
247 # Display custom fields
248 my $CustomFields = $ticket->CustomFields;
249 while (my $cf = $CustomFields->Next()) {
250 next unless !%$fields
251 || exists $fields->{"cf.{".lc($cf->Name)."}"}
252 || exists $fields->{"cf-".lc $cf->Name};
254 my $vals = $ticket->CustomFieldValues($cf->Id());
256 if ( $cf->SingleValue ) {
258 push @out, $v->Content if $v;
261 while (my $v = $vals->Next()) {
262 my $content = $v->Content;
263 $content =~ s/'/\\'/g;
264 if ( $v->Content =~ /,/ ) {
265 push @out, q{'} . $content . q{'};
272 push @data, [ ('CF.{' . $cf->Name . '}') => join ',', @out ];
275 my %k = map {@$_} @data;
276 $o = [ map {$_->[0]} @data ];
280 my ($get, $set, $key, $val, $n, $s);
282 foreach $key (keys %data) {
287 if (ref $val eq 'ARRAY') {
288 unless ($key =~ /^(?:Requestors|Cc|AdminCc)$/i) {
290 $s = "$key may have only one value.";
295 if ($key =~ /^queue$/i) {
296 next if $val eq $ticket->QueueObj->Name;
297 ($n, $s) = $ticket->SetQueue($val);
299 elsif ($key =~ /^owner$/i) {
300 next if $val eq $ticket->OwnerObj->Name;
301 ($n, $s) = $ticket->SetOwner($val);
303 elsif (exists $simple{$key}) {
304 $key = $simple{$key};
306 my $current = $ticket->$key;
307 $current = '' unless defined $current;
309 next if ($val eq $current) or ($current =~ /^\d+$/ && $val =~ /^\d+$/ && $val == $current);
310 ($n, $s) = $ticket->$set("$val");
312 elsif (exists $dates{$key}) {
315 # We try to detect whether it should update a field by checking
316 # whether its current value equals the entered value. Since the
317 # LastUpdated field is automatically updated as other columns are
318 # changed, it is not properly skipped. Users cannot update this
320 next if $key eq 'LastUpdated';
324 my $time = RT::Date->new($session{CurrentUser});
325 $time->Set(Format => 'sql', Value => $ticket->$key);
326 next if ($val =~ /^not set$/i || $val eq $time->AsString);
328 $time->Set(Format => 'unknown', Value => $val);
329 ($n, $s) = $ticket->$set($time->ISO);
331 elsif (exists $people{$key}) {
332 $key = $people{$key};
335 my %new = map {$_=>1} @{ vsplit($val) };
336 my %old = map {$_=>1} $ticket->$key->MemberEmailAddresses;
337 my $type = $key eq 'Requestors' ? 'Requestor' : $key;
339 foreach $p (keys %old) {
340 unless (exists $new{$p}) {
341 ($s, $n) = $ticket->DeleteWatcher(Type => $type,
343 push @msgs, [ $s, $n ];
346 foreach $p (keys %new) {
347 unless ($ticket->IsWatcher(Type => $type, Email => $p)) {
348 ($s, $n) = $ticket->AddWatcher(Type => $type,
350 push @msgs, [ $s, $n ];
355 if (@msgs = grep {$_->[0] == 0} @msgs) {
357 $s = join "\n", map {"# ".$_->[1]} @msgs;
362 elsif ($key =~ /^$cf_spec/) {
365 my $cf = RT::CustomField->new( $session{CurrentUser} );
366 $cf->LoadByName( Name => $key, Queue => $ticket->Queue );
368 $cf->LoadByName( Name => $key, Queue => 0 );
373 $s = "Unknown custom field.";
376 my $vals = $ticket->CustomFieldValues($cf->id);
378 if ( $cf->SingleValue ) {
379 my $old = $vals->Next;
381 if ( $val ne $old->Content ) {
383 ($n, $s) = $ticket->AddCustomFieldValue(
384 Field => $cf, Value => $val );
385 $s =~ s/^# // if defined $s;
389 ($n, $s) = $ticket->AddCustomFieldValue(
390 Field => $cf, Value => $val );
391 $s =~ s/^# // if defined $s;
396 my ( $a, $b ) = split /\s*,\s*/, $val, 2;
398 no warnings 'uninitialized';
401 while ( $a !~ /'$/ || ( $a !~ /(\\\\)+'$/
402 && $a =~ /(\\)+'$/ ) ) {
403 ( $a, $b ) = split /\s*,\s*/, $b, 2;
411 elsif ( $a =~ /^q{/ ) {
413 while ( $a !~ /}$/ ) {
414 ( $a, $b ) = split /\s*,\s*/, $b, 2;
424 ( $a, $b ) = split /\s*,\s*/, $b, 2;
430 while (my $v = $vals->Next()) {
440 while ( $new{$_} && $new{$_}-- ) {
441 ($n, $s) = $ticket->AddCustomFieldValue(
442 Field => $cf, Value => $_ );
443 $s =~ s/^# // if defined $s;
449 elsif ($key ne 'id' && $key ne 'type' && $key ne 'creator') {
451 $s = "Unknown field.";
457 push @comments, "# $key: $s";
460 @$o = ("id", grep { $_ ne 'id' } keys %$changes);
465 push(@comments, "# Ticket ".$ticket->id." updated.") unless $n == 0;
469 $c ||= join("\n", @comments) if @comments;
470 return [$c, $o, $k, $e];