rt/etc/RT_SiteConfig.pm

   1 use utf8;
   2
   3 # Any configuration directives you include  here will override
   4 # RT's default configuration file, RT_Config.pm
   5 #
   6 # To include a directive here, just copy the equivalent statement
   7 # from RT_Config.pm and change the value. We've included a single
   8 # sample value below.
   9 #
  10 # If this file includes non-ASCII characters, it must be encoded in
  11 # UTF-8.
  12 #
  13 # This file is actually a perl module, so you can include valid
  14 # perl code, as well.
  15 #
  16 # The converse is also true, if this file isn't valid perl, you're
  17 # going to run into trouble. To check your SiteConfig file, use
  18 # this command:
  19 #
  20 #   perl -c /path/to/your/etc/RT_SiteConfig.pm
  21
  22 #Set( $rtname, 'example.com');
  23
  24 # These settings should have been inserted by the initial Freeside install.
  25 # Sometimes you may want to change domain, timezone, or freeside::URL later,
  26 # everything else should probably stay untouched.
  27
  28 Set($rtname, '%%%RT_DOMAIN%%%');
  29 Set($Organization, '%%%RT_DOMAIN%%%');
  30
  31 Set($Timezone, '%%%RT_TIMEZONE%%%');
  32
  33 Set($WebRemoteUserAuth, 1);
  34 Set($WebFallbackToInternal, 1); #no
  35 Set($WebRemoteUserAutocreate, 1);
  36
  37 $RT::URI::freeside::IntegrationType = 'Internal';
  38 $RT::URI::freeside::URL = '%%%FREESIDE_URL%%%';
  39
  40 $RT::URI::freeside::URL =~ m(^(https?://[^/]+)(/.*)?$)i;
  41 Set($WebBaseURL, $1);
  42 Set($WebPath, "$2/rt");
  43
  44 Set($DatabaseHost   , '');
  45
  46 # These settings are user-editable.
  47
  48 Set($UsernameFormat, 'verbose'); #back to concise to hide email addresses
  49
  50 #uncomment to use
  51 #Set($DefaultSummaryRows, 10);
  52
  53 Set($MessageBoxWidth, 80);
  54 Set($MessageBoxRichTextHeight, 368);
  55
  56 #redirects to ticket display on quick create
  57 #Set($DisplayTicketAfterQuickCreate, 1);
  58
  59 #Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
  60
  61
  62 # Define default lifecycle to include resolved_quiet status workflow
  63 Set(%Lifecycles,
  64   default => {
  65     initial         => [qw(new)], # loc_qw
  66     active          => [qw(open stalled)], # loc_qw
  67     inactive        => [qw(resolved resolved_quiet rejected deleted)], # loc_qw
  68
  69     defaults => {
  70         on_create => 'new',
  71         on_merge  => 'resolved',
  72         approved  => 'open',
  73         denied    => 'rejected',
  74         reminder_on_open     => 'open',
  75         reminder_on_resolve  => 'resolved',
  76     },
  77
  78     transitions => {
  79         ""       => [qw(new open resolved)],
  80
  81         # from   => [ to list ],
  82         new       => [qw(open stalled resolved resolved_quiet rejected  deleted)],
  83         open      => [qw(new stalled resolved resolved_quiet rejected  deleted)],
  84         stalled   => [qw(new open rejected resolved resolved_quiet deleted)],
  85         resolved  => [qw(new open stalled rejected deleted)],
  86         resolved_quiet => [qw(resolved)],
  87         rejected  => [qw(new open stalled resolved resolved_quiet deleted)],
  88         deleted   => [qw(new open stalled rejected resolved resolved_quiet)],
  89     },
  90
  91     rights => {
  92         '* -> deleted'  => 'DeleteTicket',
  93         '* -> *'        => 'ModifyTicket',
  94     },
  95     actions => [
  96         'new -> open'            => { label  => 'Open It',       update => 'Respond' },
  97         'new -> resolved'        => { label  => 'Resolve',       update => 'Comment' },
  98         'new -> resolved_quiet'  => { label  => 'Quiet Resolve', update => 'Comment' },
  99         'new -> rejected'        => { label  => 'Reject',        update => 'Respond' },
 100         'new -> deleted'         => { label  => 'Delete',                            },
 101         'open -> stalled'        => { label  => 'Stall',         update => 'Comment' },
 102         'open -> resolved'       => { label  => 'Resolve',       update => 'Comment' },
 103         'open -> resolved_quiet' => { label  => 'Quiet Resolve', update => 'Comment' },
 104         'open -> rejected'       => { label  => 'Reject',        update => 'Respond' },
 105         'stalled -> open'        => { label  => 'Open It',                           },
 106         'resolved -> open'       => { label  => 'Re-open',       update => 'Comment' },
 107         'rejected -> open'       => { label  => 'Re-open',       update => 'Comment' },
 108         'deleted -> open'        => { label  => 'Undelete',                          },
 109     ],
 110   },
 111 # don't change lifecyle of the approvals, they are not capable to deal with
 112 # custom statuses
 113   approvals => {
 114     initial         => [ 'new' ],
 115     active          => [ 'open', 'stalled' ],
 116     inactive        => [ 'resolved', 'rejected', 'deleted' ],
 117
 118     defaults => {
 119       on_create => 'new',
 120       on_merge => 'resolved',
 121       reminder_on_open     => 'open',
 122       reminder_on_resolve  => 'resolved',
 123     },
 124
 125     transitions => {
 126       ''       => [qw(new open resolved)],
 127
 128       # from   => [ to list ],
 129       new      => [qw(open stalled resolved rejected deleted)],
 130       open     => [qw(new stalled resolved rejected deleted)],
 131       stalled  => [qw(new open rejected resolved deleted)],
 132       resolved => [qw(new open stalled rejected deleted)],
 133       rejected => [qw(new open stalled resolved deleted)],
 134       deleted  => [qw(new open stalled rejected resolved)],
 135     },
 136     rights => {
 137       '* -> deleted'  => 'DeleteTicket',
 138       '* -> rejected' => 'ModifyTicket',
 139       '* -> *'        => 'ModifyTicket',
 140     },
 141     actions => [
 142       'new -> open'      => { label  => 'Open It', update => 'Respond' },
 143       'new -> resolved'  => { label  => 'Resolve', update => 'Comment' },
 144       'new -> rejected'  => { label  => 'Reject',  update => 'Respond' },
 145       'new -> deleted'   => { label  => 'Delete',                      },
 146       'open -> stalled'  => { label  => 'Stall',   update => 'Comment' },
 147       'open -> resolved' => { label  => 'Resolve', update => 'Comment' },
 148       'open -> rejected' => { label  => 'Reject',  update => 'Respond' },
 149       'stalled -> open'  => { label  => 'Open It',                     },
 150       'resolved -> open' => { label  => 'Re-open', update => 'Comment' },
 151       'rejected -> open' => { label  => 'Re-open', update => 'Comment' },
 152       'deleted -> open'  => { label  => 'Undelete',                    },
 153     ],
 154   },
 155 );
 156
 157 # Lifecycle 'default' from RT_Config.pm
 158 # Customer may set the lifecycle on their ticket queue as 'hide_resolve_quiet'
 159 # to suppress the 'resolve_quiet' ticket status
 160 Set(%Lifecycles,
 161     hide_resolve_quiet => {
 162         initial         => [qw(new)], # loc_qw
 163         active          => [qw(open stalled)], # loc_qw
 164         inactive        => [qw(resolved rejected deleted)], # loc_qw
 165
 166         defaults => {
 167             on_create => 'new',
 168             on_merge  => 'resolved',
 169             approved  => 'open',
 170             denied    => 'rejected',
 171             reminder_on_open     => 'open',
 172             reminder_on_resolve  => 'resolved',
 173         },
 174
 175         transitions => {
 176             ""       => [qw(new open resolved)],
 177
 178             # from   => [ to list ],
 179             new      => [qw(    open stalled resolved rejected deleted)],
 180             open     => [qw(new      stalled resolved rejected deleted)],
 181             stalled  => [qw(new open         rejected resolved deleted)],
 182             resolved => [qw(new open stalled          rejected deleted)],
 183             rejected => [qw(new open stalled resolved          deleted)],
 184             deleted  => [qw(new open stalled rejected resolved        )],
 185         },
 186         rights => {
 187             '* -> deleted'  => 'DeleteTicket',
 188             '* -> *'        => 'ModifyTicket',
 189         },
 190         actions => [
 191             'new -> open'      => { label  => 'Open It', update => 'Respond' }, # loc{label}
 192             'new -> resolved'  => { label  => 'Resolve', update => 'Comment' }, # loc{label}
 193             'new -> rejected'  => { label  => 'Reject',  update => 'Respond' }, # loc{label}
 194             'new -> deleted'   => { label  => 'Delete',                      }, # loc{label}
 195             'open -> stalled'  => { label  => 'Stall',   update => 'Comment' }, # loc{label}
 196             'open -> resolved' => { label  => 'Resolve', update => 'Comment' }, # loc{label}
 197             'open -> rejected' => { label  => 'Reject',  update => 'Respond' }, # loc{label}
 198             'stalled -> open'  => { label  => 'Open It',                     }, # loc{label}
 199             'resolved -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
 200             'rejected -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
 201             'deleted -> open'  => { label  => 'Undelete',                    }, # loc{label}
 202         ],
 203     },
 204 # don't change lifecyle of the approvals, they are not capable to deal with
 205 # custom statuses
 206     approvals => {
 207         initial         => [ 'new' ],
 208         active          => [ 'open', 'stalled' ],
 209         inactive        => [ 'resolved', 'rejected', 'deleted' ],
 210
 211         defaults => {
 212             on_create => 'new',
 213             on_merge => 'resolved',
 214             reminder_on_open     => 'open',
 215             reminder_on_resolve  => 'resolved',
 216         },
 217
 218         transitions => {
 219             ''       => [qw(new open resolved)],
 220
 221             # from   => [ to list ],
 222             new      => [qw(open stalled resolved rejected deleted)],
 223             open     => [qw(new stalled resolved rejected deleted)],
 224             stalled  => [qw(new open rejected resolved deleted)],
 225             resolved => [qw(new open stalled rejected deleted)],
 226             rejected => [qw(new open stalled resolved deleted)],
 227             deleted  => [qw(new open stalled rejected resolved)],
 228         },
 229         rights => {
 230             '* -> deleted'  => 'DeleteTicket',
 231             '* -> rejected' => 'ModifyTicket',
 232             '* -> *'        => 'ModifyTicket',
 233         },
 234         actions => [
 235             'new -> open'      => { label  => 'Open It', update => 'Respond' }, # loc{label}
 236             'new -> resolved'  => { label  => 'Resolve', update => 'Comment' }, # loc{label}
 237             'new -> rejected'  => { label  => 'Reject',  update => 'Respond' }, # loc{label}
 238             'new -> deleted'   => { label  => 'Delete',                      }, # loc{label}
 239             'open -> stalled'  => { label  => 'Stall',   update => 'Comment' }, # loc{label}
 240             'open -> resolved' => { label  => 'Resolve', update => 'Comment' }, # loc{label}
 241             'open -> rejected' => { label  => 'Reject',  update => 'Respond' }, # loc{label}
 242             'stalled -> open'  => { label  => 'Open It',                     }, # loc{label}
 243             'resolved -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
 244             'rejected -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
 245             'deleted -> open'  => { label  => 'Undelete',                    }, # loc{label}
 246         ],
 247     },
 248 );
 249
 250 1;