httemplate/search/rt_ticket.html

   1 <% include('elements/search.html',
   2              'title'         => 'Time worked summary',
   3              'name_singular' => 'ticket',
   4              'query'         => $query,
   5              'count_query'   => $count_query,
   6              'count_addl'    => [ $format_seconds_sub, $format_seconds_sub, ],
   7              'header'        => [ 'Ticket #',
   8                                   'Ticket',
   9                                   'Time',
  10                                   'Applied',
  11                                 ],
  12              'fields'        => [ 'ticketid',
  13                                   sub { encode_entities(shift->get('subject')) },
  14                                   sub { my $seconds = shift->get('transaction_time');
  15                                         &{ $format_seconds_sub }( $seconds );
  16                                       },
  17                                   sub { my $seconds = shift->get('support');
  18                                         &{ $format_seconds_sub }( $seconds );
  19                                       },
  20                                 ],
  21              'sort_fields'   => [ 'ticketid',
  22                                   'subject',
  23                                   'transaction_time',
  24                                   'support_time',
  25                                 ],
  26              'links'         => [
  27                                   $link,
  28                                   $link,
  29                                   '',
  30                                   '',
  31                                 ],
  32           )
  33 %>
  34 <%once>
  35
  36 my $format_seconds_sub = sub {
  37   my $seconds = shift;
  38   #(($seconds < 0) ? '-' : '') . concise(duration($seconds));
  39   (($seconds < 0) ? '-' : '' ). int(abs($seconds)/3600)."h".sprintf("%02d",(abs(
  40 $seconds)%3600)/60)."m";
  41 };
  42
  43 </%once>
  44 <%init>
  45
  46 #all sorts of false laziness w/rt_transaction.html
  47
  48 die "access denied"
  49   unless $FS::CurrentUser::CurrentUser->access_right('List rating data');
  50
  51 #some amount of false laziness w/timeworked.html...
  52
  53 my $transactiontime = "
  54   CASE transactions.type when 'Set'
  55     THEN (to_number(newvalue,'999999')-to_number(oldvalue, '999999')) * 60
  56     ELSE timetaken*60
  57   END
  58 ";
  59
  60 my $join = 'JOIN Users   ON Transactions.Creator = Users.Id '; #.
  61 #           'LEFT JOIN acct_rt_transaction '.
  62 #                 '  ON Transactions.Id = acct_rt_transaction.transaction_id';
  63
  64 my $twhere = "
  65   WHERE objecttype='RT::Ticket'
  66     AND Transactions.ObjectId = Tickets.Id
  67     AND (    ( Transactions.Type = 'Set'
  68                AND Transactions.Field = 'TimeWorked'
  69                AND Transactions.NewValue != Transactions.OldValue )
  70           OR ( ( Transactions.Type='Create' OR Transactions.Type='Comment' OR Transactions.Type='Correspond' )
  71                AND Transactions.TimeTaken > 0
  72              )
  73         )
  74 ";
  75 #AND transaction_time != 0
  76 #AND $wheretimeleft
  77
  78 my $support = '';
  79
  80 my($beginning, $ending) = FS::UI::Web::parse_beginning_ending($cgi);
  81 # TIMESTAMP is Pg-specific... ?
  82 if ( $beginning > 0 ) {
  83   $beginning = "TIMESTAMP '". time2str('%Y-%m-%d %X', $beginning). "'";
  84   $twhere .= " AND Transactions.Created >= $beginning ";
  85 }
  86 if ( $ending < 4294967295 ) {
  87   $ending =    "TIMESTAMP '". time2str('%Y-%m-%d %X', $ending).    "'";
  88   $twhere .= " AND Transactions.Created <= $ending    ";
  89 }
  90
  91 if ( $cgi->param('otaker') && $cgi->param('otaker') =~ /^([\w\.\-]+)$/ ) {
  92   $twhere .= " AND Users.name = '$1' ";
  93 }
  94
  95 if ( $cgi->param('svcnum') =~ /^\s*(\d+)\s*$/ ) {
  96   $twhere .= " AND EXISTS( SELECT 1 FROM acct_rt_transaction WHERE acct_rt_transaction.transaction_id = Transactions.id AND svcnum = $1 )";
  97   $support = "AND svcnum = $1";
  98 }
  99
 100 my $transactions = "FROM Transactions $join $twhere";
 101
 102 my $where = "WHERE EXISTS ( SELECT 1 $transactions )";
 103
 104 my $transaction_time = "( SELECT SUM($transactiontime) $transactions )";
 105 my $support_time = "( SELECT SUM(support) FROM acct_rt_transaction LEFT JOIN Transactions ON ( transaction_id = Id ) $twhere $support )";
 106
 107 my $query = {
 108   'select'    => join(', ',
 109                    'Tickets.Id AS ticketid',
 110                    'Tickets.Subject',
 111                    "$transaction_time AS transaction_time",
 112                    "$support_time     AS support",
 113                  ),
 114   'table'     => 'tickets', #Pg-ism
 115   #'table'     => 'Tickets',
 116   'addl_from' => '', #$join,
 117   'extra_sql' => $where,
 118   'order by'  => 'ORDER BY Created',
 119 };
 120
 121 my $count_query =
 122   #"SELECT COUNT(*), SUM($transactiontime), SUM(acct_rt_transaction.support) FROM Transactions $join $where";
 123   #"SELECT COUNT(*), ( SUM($transactiontime) $transactions ) FROM Tickets"; # $join $where";
 124   "SELECT COUNT(*),
 125           SUM( $transaction_time ),
 126           SUM( $support_time )
 127      FROM Tickets $where"; # $join $where";
 128
 129 my $link = [ "${p}rt/Ticket/Display.html?id=", sub { shift->get('ticketid'); } ];
 130
 131 </%init>