httemplate/search/rt_ticket.html

   1 <% include('elements/search.html',
   2              'title'         => 'Time worked summary',
   3              'name_singular' => 'ticket',
   4              'query'         => $query,
   5              'count_query'   => $count_query,
   6              'count_addl'    => [ $format_seconds_sub, $format_seconds_sub, ],
   7              'header'        => [ 'Ticket #',
   8                                   'Ticket',
   9                                   'Time',
  10                                   'Applied',
  11                                 ],
  12              'fields'        => [ 'ticketid',
  13                                   sub { encode_entities(shift->get('subject')) },
  14                                   sub { my $seconds = shift->get('transaction_time');
  15                                         &{ $format_seconds_sub }( $seconds );
  16                                       },
  17                                   sub { my $seconds = shift->get('support');
  18                                         &{ $format_seconds_sub }( $seconds );
  19                                       },
  20                                 ],
  21              'links'         => [
  22                                   $link,
  23                                   $link,
  24                                   '',
  25                                   '',
  26                                 ],
  27           )
  28 %>
  29 <%once>
  30
  31 my $format_seconds_sub = sub {
  32   my $seconds = shift;
  33   #(($seconds < 0) ? '-' : '') . concise(duration($seconds));
  34   (($seconds < 0) ? '-' : '' ). int(abs($seconds)/3600)."h".sprintf("%02d",(abs(
  35 $seconds)%3600)/60)."m";
  36 };
  37
  38 </%once>
  39 <%init>
  40
  41 #all sorts of false laziness w/rt_transaction.html
  42
  43 die "access denied"
  44   unless $FS::CurrentUser::CurrentUser->access_right('List rating data');
  45
  46 #some amount of false laziness w/timeworked.html...
  47
  48 my $transactiontime = "
  49   CASE transactions.type when 'Set'
  50     THEN (to_number(newvalue,'999999')-to_number(oldvalue, '999999')) * 60
  51     ELSE timetaken*60
  52   END
  53 ";
  54
  55 my $join = 'JOIN Users   ON Transactions.Creator = Users.Id '; #.
  56 #           'LEFT JOIN acct_rt_transaction '.
  57 #                 '  ON Transactions.Id = acct_rt_transaction.transaction_id';
  58
  59 my $twhere = "
  60   WHERE objecttype='RT::Ticket'
  61     AND Transactions.ObjectId = Tickets.Id
  62     AND (    ( Transactions.Type = 'Set'
  63                AND Transactions.Field = 'TimeWorked'
  64                AND Transactions.NewValue != Transactions.OldValue )
  65           OR ( ( Transactions.Type='Create' OR Transactions.Type='Comment' OR Transactions.Type='Correspond' )
  66                AND Transactions.TimeTaken > 0
  67              )
  68         )
  69 ";
  70 #AND transaction_time != 0
  71 #AND $wheretimeleft
  72
  73 my $support = '';
  74
  75 my($beginning, $ending) = FS::UI::Web::parse_beginning_ending($cgi);
  76 # TIMESTAMP is Pg-specific... ?
  77 if ( $beginning > 0 ) {
  78   $beginning = "TIMESTAMP '". time2str('%Y-%m-%d %X', $beginning). "'";
  79   $twhere .= " AND Transactions.Created >= $beginning ";
  80 }
  81 if ( $ending < 4294967295 ) {
  82   $ending =    "TIMESTAMP '". time2str('%Y-%m-%d %X', $ending).    "'";
  83   $twhere .= " AND Transactions.Created <= $ending    ";
  84 }
  85
  86 if ( $cgi->param('otaker') && $cgi->param('otaker') =~ /^([\w\.\-]+)$/ ) {
  87   $twhere .= " AND Users.name = '$1' ";
  88 }
  89
  90 if ( $cgi->param('svcnum') =~ /^\s*(\d+)\s*$/ ) {
  91   $twhere .= " AND EXISTS( SELECT 1 FROM acct_rt_transaction WHERE acct_rt_transaction.transaction_id = Transactions.id AND svcnum = $1 )";
  92   $support = "AND svcnum = $1";
  93 }
  94
  95 my $transactions = "FROM Transactions $join $twhere";
  96
  97 my $where = "WHERE EXISTS ( SELECT 1 $transactions )";
  98
  99 my $transaction_time = "( SELECT SUM($transactiontime) $transactions )";
 100 my $support_time = "( SELECT SUM(support) FROM acct_rt_transaction LEFT JOIN Transactions ON ( transaction_id = Id ) $twhere $support )";
 101
 102 my $query = {
 103   'select'    => join(', ',
 104                    'Tickets.Id AS ticketid',
 105                    'Tickets.Subject',
 106                    "$transaction_time AS transaction_time",
 107                    "$support_time     AS support",
 108                  ),
 109   'table'     => 'tickets', #Pg-ism
 110   #'table'     => 'Tickets',
 111   'addl_from' => '', #$join,
 112   'extra_sql' => $where,
 113   'order by'  => 'ORDER BY Created',
 114 };
 115
 116 my $count_query =
 117   #"SELECT COUNT(*), SUM($transactiontime), SUM(acct_rt_transaction.support) FROM Transactions $join $where";
 118   #"SELECT COUNT(*), ( SUM($transactiontime) $transactions ) FROM Tickets"; # $join $where";
 119   "SELECT COUNT(*),
 120           SUM( $transaction_time ),
 121           SUM( $support_time )
 122      FROM Tickets $where"; # $join $where";
 123
 124 my $link = [ "${p}rt/Ticket/Display.html?id=", sub { shift->get('ticketid'); } ];
 125
 126 </%init>