httemplate/docs/install-rt.html

   1 <head>
   2   <title>Installing integrated RT ticketing</title>
   3 </head>
   4 <body>
   5 <h1>Installing integrated RT ticketing</h1>
   6
   7 <p><i>Integrated ticketing is an new feature and these instructinos are preliminary.  Documentation contributions are welcome.</i>
   8
   9 <p>Perl minimum version 5.8.3 is required.  HTML::Mason is required.
  10
  11 <p>Install the following perl modules:
  12   <ul>
  13     <li><a href="http://search.cpan.org/search?dist=Apache-Session">Apache::Session</a>
  14     <li><a href="http://search.cpan.org/search?dist=HTML-TreeBuilder">HTML::TreeBuilder</a>
  15     <li><a href="http://search.cpan.org/search?dist=HTML-FormatText">HTML::FormatText</a>
  16     <li><a href="http://search.cpan.org/search?dist=Test-Inline">Test::Inline</a>
  17     <li><a href="http://search.cpan.org/search?dist=Class-ReturnValue">Class::ReturnValue</a>
  18     <li><a href="http://search.cpan.org/search?dist=DBIx-SearchBuilder">DBIx::SearchBuilder</a>
  19     <li><a href="http://search.cpan.org/search?dist=Log-Dispatch">Log::Dispatch</a>
  20     <li><a href="http://search.cpan.org/search?dist=Locale-Maketext-Lexicon">Locale::Maketext::Lexicon</a>
  21     <li><a href="http://search.cpan.org/search?dist=Locale-Maketext-Fuzzy">Locale::Maketext::Fuzzy</a>
  22     <li><a href="http://search.cpan.org/search?dist=MIME-Entity">MIME::Entity</a>
  23     <li><a href="http://search.cpan.org/search?dist=Text-Wrapper">Text::Wrapper</a>
  24     <li><a href="http://search.cpan.org/search?dist=Time-ParseDate">Time::ParseDate</a>
  25     <li><a href="http://search.cpan.org/search?dist=Term-ReadKey">Term::ReadKey</a>
  26     <li><a href="http://search.cpan.org/search?dist=Text-Autoformat">Text::Autoformat</a>
  27     <li><a href="http://search.cpan.org/search?dist=Text-Quoted">Text::Quoted</a>
  28     <li><a href="http://search.cpan.org/search?dist=Regexp-Common">Regexp::Common</a>
  29   </ul>
  30
  31 <p>Create a new Unix group called 'rt'
  32
  33 <p><pre>make configure-rt
  34 make create-rt
  35 make install-rt
  36 </pre>
  37
  38 <p>Add the following to your httpd.conf:
  39 <pre>
  40 &lt;DirectoryMatch "^/var/www/freeside/rt/.*NoAuth"&gt;
  41 &lt;Limit GET POST&gt;
  42 allow from all
  43 Satisfy any
  44 SetHandler perl-script
  45 PerlHandler HTML::Mason
  46 &lt;/Limit&gt;
  47 &lt;/DirectoryMatch&gt;
  48 &lt;DirectoryMatch "^/var/www/freeside/rt/.*NoAuth/images"&gt;
  49 SetHandler None
  50 &lt;/DirectoryMatch&gt;
  51 </pre>
  52
  53 <p>Set the <b>ticket_system</b> configuration value to <b>RT_Internal</b>.  You may also wish to set <b>ticket_system-default_queueid</b> once you have RT configured.
  54
  55 <p>Bootstrap RT's permissions:
  56   <ul>
  57     <li>Click on "Ticketing Main" on the Freeside main menu to auto-create an RT login for your username
  58     <li>Run <code>freeside-adduser -h /usr/local/etc/freeside/htpasswd root</code> and set a (temporary) password
  59     <li>Log into your Freeside installation as the "root" user you just created, by closing your browser or using <code>https://root@yourmachone/freeside/</code> syntax.
  60     <li>Click on "Ticketing Main" on the Freeside main menu.  Click on "Configuration", then "Global", and then "User Rights".  Grant the "SuperUser" right to your RT login.
  61     <li>Remove the temporary "root" user from /usr/local/etc/freeside/mapsecrets and /usr/local/etc/freeside/htpasswd
  62   </ul>
  63
  64 <p>Follow the <A HREF="http://wiki.bestpractical.com/">regular RT documentation</A> to configure RT, setup the mailgate, etc.
  65
  66 </body>