fs_selfservice/java/freeside_create_ticket_example.java

   1
   2 import biz.freeside.SelfService;
   3 import org.apache.commons.logging.impl.SimpleLog; //included in apache xmlrpc
   4 import java.util.HashMap;
   5 import java.util.Vector;
   6
   7 public class freeside_create_ticket_example {
   8   private static SimpleLog logger = new SimpleLog("SelfService");
   9
  10   public static void main( String args[] ) throws Exception {
  11     SelfService client =
  12       new SelfService( "http://192.168.1.221:8081/xmlrpc.cgi" );
  13
  14     Vector params = new Vector();
  15     params.addElement( "username" );
  16     params.addElement( "4155551212" ); // svc_phone.phonenum
  17     params.addElement( "password" );
  18     params.addElement( "5454" );       // svc_phone.pin
  19     params.addElement( "domain" );
  20     params.addElement( "svc_phone" );
  21     HashMap result = client.execute( "login", params );
  22
  23     String error = (String) result.get("error");
  24
  25     if (error.length() < 1) {
  26
  27       // successful login
  28
  29       String sessionId = (String) result.get("session_id");
  30
  31       logger.trace("[login] logged into freeside with session_id="+sessionId);
  32
  33       // store session id in your session store to be used for other calls
  34
  35       // like, say, this one to create a ticket
  36
  37       Vector ticket_params = new Vector();
  38       ticket_params.addElement( "session_id" );
  39       ticket_params.addElement( sessionId );
  40       ticket_params.addElement( "queue" );
  41       ticket_params.addElements( 3 ); // otherwise defaults to
  42                                       // ticket_system-selfservice_queueid
  43                                       // or ticket_system-default_queueid
  44       ticket_params.addElement( "requestor" );         // these
  45       ticket_params.addElement( "email@example.com" ); // are
  46       ticket_params.addElement( "cc" );                // optional
  47       ticket_params.addElement( "joe@example.com" );   //
  48       ticket_params.addElement( "subject" );
  49       ticket_params.addElement( "Houston, we have a problem." );
  50       ticket_params.addElement( "message" );
  51       ticket_params.addElement( "The Oscillation Overthurster has gone out of alignment!\n\nIt needs to be fixed immediately!  http://linktest.freeside.biz/hi" );
  52
  53       HashMap ticket_result = client.execute( "create_ticket", ticket_params);
  54
  55       String error = (String) ticket_result.get("error");
  56
  57       if (error.length() < 1) {
  58
  59         // successful ticket creation
  60
  61         String ticketId = (String) ticket_result.get("ticket_id");
  62
  63         logger.trace("[login] ticket created with id="+ticketId);
  64
  65       } else {
  66
  67         // unsuccesful creating ticket
  68
  69         logger.warn("[login] error creating ticket: "+error);
  70
  71       }
  72
  73     }else{
  74
  75       // unsuccessful login
  76
  77       logger.warn("[login] error logging into freeside: "+error);
  78
  79       // display/say error message to user
  80
  81     }
  82   }
  83 }