1 package FS::TicketSystem::RT_External;
4 use vars qw( $conf $default_queueid
5 $priority_field $priority_field_queue $field );
8 install_callback FS::UID sub {
9 my $conf = new FS::Conf;
10 my $default_queueid = $conf->config('ticket_system-default_queueid');
12 $conf->config('ticket_system-custom_priority_field');
13 if ( $priority_field ) {
14 $priority_field_queue =
15 $conf->config('ticket_system-custom_priority_field_queue');
16 $field = $priority_field_queue
17 ? $priority_field_queue. '.%7B'. $priority_field. '%7D'
20 $priority_field_queue = '';
25 sub num_customer_tickets {
26 my( $self, $custnum, $priority, $dbh ) = @_;
28 #$dbh ||= create one from some config options
30 my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
32 my $sql = "select count(*) $from_sql";
33 my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
34 $sth->execute(@param) or die $sth->errstr. " executing $sql";
36 $sth->fetchrow_arrayref->[0];
40 sub customer_tickets {
41 my( $self, $custnum, $limit, $priority, $dbh ) = @_;
44 #$dbh ||= create one from some config options
46 my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
47 my $sql = "select * $from_sql order by priority desc limit $limit";
48 my $sth = $dbh->prepare($sql) or die $dbh->errstr. "preparing $sql";
49 $sth->execute(@param) or die $sth->errstr. "executing $sql";
51 #munge column names??? #httemplate/view/cust_main/tickets.html has column
52 #names that might not make sense now...
53 $sth->fetchall_arrayref({});
58 my( $self, $custnum, $priority ) = @_;
63 if ( defined($priority) ) {
65 my $queue_sql = " customfields.queue = ( select id from queues
66 where queues.name = ? )
67 or ( ? = '' and customfields.queue = 0 )";
69 if ( length($priority) ) {
71 # and ? = ( select content from TicketCustomFieldValues
72 # where ticket = tickets.id
73 # and customfield = ( select id from customfields
79 push @param, $priority;
81 $join = "join TicketCustomFieldValues
82 on ( tickets.id = TicketCustomFieldValues.ticket )";
84 $where = "and content = ?
85 and customfield = ( select id from customfields
92 "and 0 = ( select count(*) from TicketCustomFieldValues
93 where ticket = tickets.id
94 and customfield = ( select id from customfields
101 push @param, $priority_field,
102 $priority_field_queue,
103 $priority_field_queue;
108 join queues on ( tickets.queue = queues.id )
109 join links on ( tickets.id = links.localbase )
111 where ( status = 'new' or status = 'open' or status = 'stalled' )
112 and target = 'freeside://freeside/cust_main/$custnum'
120 sub href_customer_tickets {
121 my( $self, $custnum, $priority ) = @_;
124 'Search/Results.html?Order=ASC&Query=%20MemberOf%20%3D%20%27freeside%3A%2F%2Ffreeside%2Fcust_main%2F'.
126 '%27%20%20AND%20%28%20Status%20%3D%20%27open%27%20%20OR%20Status%20%3D%20%27new%27%20%20OR%20Status%20%3D%20%27stalled%27%20%29%20'
129 if ( $priority && $field && $priority_field_queue ) {
130 $href .= 'AND%20Queue%20%3D%20%27'. $priority_field_queue. '%27%20';
132 if ( $priority && $field ) {
133 $href .= '%20AND%20%27CF.'. $field. '%27%20%3D%20%27'. $priority. '%27%20';
136 $href .= '&Rows=100'.
137 '&OrderBy=id&Page=1'.
138 '&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%20%0A%27%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%20%0A%27__Status__%27%2C%20';
140 if ( $priority && $field ) {
141 $href .= '%0A%27__CustomField.'. $field. '__%2FTITLE%3ASeverity%27%2C%20';
144 $href .= '%0A%27__QueueName__%27%2C%20%0A%27__OwnerName__%27%2C%20%0A%27__Priority__%27%2C%20%0A%27__NEWLINE__%27%2C%20%0A%27%27%2C%20%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C';
146 if ( $priority && $field ) {
147 $href .= '%20%0A%27__-__%27%2C';
150 $href .= '%20%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27';
156 sub href_new_ticket {
157 my( $self, $custnum ) = @_;
158 'Ticket/Create.html?'.
159 "Queue=$default_queueid".
160 "&new-MemberOf=freeside://freeside/cust_main/$custnum";
164 my($self, $ticketnum) = @_;
165 'Ticket/Display.html?id='.$ticketnum;