FS/FS/TicketSystem/RT_External.pm

   1 package FS::TicketSystem::RT_External;
   2
   3 use strict;
   4 use vars qw( $conf $priority_field $priority_field_queue $field );
   5 use FS::UID;
   6
   7 install_callback FS::UID sub {
   8   my $conf = new FS::Conf;
   9   $priority_field =
  10     $conf->config('ticket_system-custom_priority_field');
  11   if ( $priority_field ) {
  12     $priority_field_queue =
  13       $conf->config('ticket_system-custom_priority_field_queue');
  14     $field = $priority_field_queue
  15                   ? $priority_field_queue. '.%7B'. $priority_field. '%7D'
  16                   : $priority_field;
  17   } else {
  18     $priority_field_queue = '';
  19     $field = '';
  20   }
  21 };
  22
  23 sub num_customer_tickets {
  24   my( $self, $custnum, $priority, $dbh ) = @_;
  25
  26   #$dbh ||= create one from some config options
  27
  28   my @param = ();
  29   my $priority_sql = '';
  30   if ( defined($priority) ) {
  31     if ( length($priority) ) {
  32       my $queue_sql = " queue = ( select id from queues where queues.name = ? )
  33                         or ( ? = '' and queue = 0 )";
  34       $priority_sql = "
  35         and ? = ( select content from TicketCustomFieldValues
  36                    where ticket = tickets.id
  37                      and customfield = ( select id from customfields
  38                                           where name = ?
  39                                             and ( $queue_sql )
  40                                        )
  41                 )
  42       ";
  43       push @param, $priority,
  44                    $priority_field,
  45                    $priority_field_queue,
  46                    $priority_field_queue;
  47     } else {
  48       return '0nothandledyet0';
  49     }
  50   }
  51
  52   my $sql = "
  53     select count(*) from tickets
  54        where ( status = 'new' or status = 'open' or status = 'stalled' )
  55          and target = 'freeside://freeside/cust_main/$custnum'
  56   ";
  57
  58   my $sth = $dbh->prepare($sql) or die $dbh->errstr;
  59   $sth->execute(@param)         or die $sth->errstr;
  60
  61   $sth->fetchrow_arrayref->[0];
  62
  63 }
  64
  65 sub href_customer_tickets {
  66   my( $self, $custnum, $priority ) = @_;
  67
  68   my $href =
  69     'Search/Results.html?Order=ASC&Query=%20MemberOf%20%3D%20%27freeside%3A%2F%2Ffreeside%2Fcust_main%2F'.
  70     $custnum.
  71     '%27%20%20AND%20%28%20Status%20%3D%20%27open%27%20%20OR%20Status%20%3D%20%27new%27%20%20OR%20Status%20%3D%20%27stalled%27%20%29%20'
  72   ;
  73
  74   if ( $priority && $field && $priority_field_queue ) {
  75     $href .= 'AND%20Queue%20%3D%20%27'. $priority_field_queue. '%27%20';
  76   }
  77   if ( $priority && $field ) {
  78     $href .= '%20AND%20%27CF.'. $field. '%27%20%3D%20%27'. $priority. '%27%20';
  79   }
  80
  81   $href .= '&Rows=100'.
  82            '&OrderBy=id&Page=1'.
  83            '&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%20%0A%27%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%20%0A%27__Status__%27%2C%20';
  84
  85   if ( $priority && $field ) {
  86     $href .= '%0A%27__CustomField.'. $field. '__%2FTITLE%3ASeverity%27%2C%20';
  87   }
  88
  89   $href .= '%0A%27__QueueName__%27%2C%20%0A%27__OwnerName__%27%2C%20%0A%27__Priority__%27%2C%20%0A%27__NEWLINE__%27%2C%20%0A%27%27%2C%20%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C';
  90
  91   if ( $priority && $field ) {
  92     $href .=   '%20%0A%27__-__%27%2C';
  93   }
  94
  95   $href .= '%20%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27';
  96
  97   $href;
  98 }
  99
 100 1;
 101