1 package FS::TicketSystem::RT_External;
4 use vars qw( $conf $priority_field $priority_field_queue $field );
7 install_callback FS::UID sub {
8 my $conf = new FS::Conf;
10 $conf->config('ticket_system-custom_priority_field');
11 if ( $priority_field ) {
12 $priority_field_queue =
13 $conf->config('ticket_system-custom_priority_field_queue');
14 $field = $priority_field_queue
15 ? $priority_field_queue. '.%7B'. $priority_field. '%7D'
18 $priority_field_queue = '';
23 sub num_customer_tickets {
24 my( $self, $custnum, $priority, $dbh ) = @_;
26 #$dbh ||= create one from some config options
28 my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
30 my $sql = "select count(*) $from_sql";
31 my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
32 $sth->execute(@param) or die $sth->errstr. " executing $sql";
34 $sth->fetchrow_arrayref->[0];
38 sub customer_tickets {
39 my( $self, $custnum, $limit, $priority, $dbh ) = @_;
42 #$dbh ||= create one from some config options
44 my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
45 my $sql = "select * $from_sql order by priority desc limit $limit";
46 my $sth = $dbh->prepare($sql) or die $dbh->errstr. "preparing $sql";
47 $sth->execute(@param) or die $sth->errstr. "executing $sql";
49 #munge column names??? #httemplate/view/cust_main/tickets.html has column
50 #names that might not make sense now...
51 $sth->fetchall_arrayref({});
56 my( $self, $custnum, $priority ) = @_;
61 if ( defined($priority) ) {
63 my $queue_sql = " customfields.queue = ( select id from queues
64 where queues.name = ? )
65 or ( ? = '' and customfields.queue = 0 )";
67 if ( length($priority) ) {
69 # and ? = ( select content from TicketCustomFieldValues
70 # where ticket = tickets.id
71 # and customfield = ( select id from customfields
77 push @param, $priority;
79 $join = "join TicketCustomFieldValues
80 on ( tickets.id = TicketCustomFieldValues.ticket )";
82 $where = "and content = ?
83 and customfield = ( select id from customfields
90 "and 0 = ( select count(*) from TicketCustomFieldValues
91 where ticket = tickets.id
92 and customfield = ( select id from customfields
99 push @param, $priority_field,
100 $priority_field_queue,
101 $priority_field_queue;
106 join queues on ( tickets.queue = queues.id )
107 join links on ( tickets.id = links.localbase )
109 where ( status = 'new' or status = 'open' or status = 'stalled' )
110 and target = 'freeside://freeside/cust_main/$custnum'
118 sub href_customer_tickets {
119 my( $self, $custnum, $priority ) = @_;
122 'Search/Results.html?Order=ASC&Query=%20MemberOf%20%3D%20%27freeside%3A%2F%2Ffreeside%2Fcust_main%2F'.
124 '%27%20%20AND%20%28%20Status%20%3D%20%27open%27%20%20OR%20Status%20%3D%20%27new%27%20%20OR%20Status%20%3D%20%27stalled%27%20%29%20'
127 if ( $priority && $field && $priority_field_queue ) {
128 $href .= 'AND%20Queue%20%3D%20%27'. $priority_field_queue. '%27%20';
130 if ( $priority && $field ) {
131 $href .= '%20AND%20%27CF.'. $field. '%27%20%3D%20%27'. $priority. '%27%20';
134 $href .= '&Rows=100'.
135 '&OrderBy=id&Page=1'.
136 '&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%20%0A%27%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%20%0A%27__Status__%27%2C%20';
138 if ( $priority && $field ) {
139 $href .= '%0A%27__CustomField.'. $field. '__%2FTITLE%3ASeverity%27%2C%20';
142 $href .= '%0A%27__QueueName__%27%2C%20%0A%27__OwnerName__%27%2C%20%0A%27__Priority__%27%2C%20%0A%27__NEWLINE__%27%2C%20%0A%27%27%2C%20%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C';
144 if ( $priority && $field ) {
145 $href .= '%20%0A%27__-__%27%2C';
148 $href .= '%20%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27';
154 sub href_new_ticket {
155 my( $self, $custnum ) = @_;
156 'Ticket/Create.html?Queue=1&new-MemberOf=freeside://freeside/cust_main/'.$custnum;
160 my($self, $ticketnum) = @_;
161 'Ticket/Display.html?id='.$ticketnum;