1 package FS::ClientAPI::MyAccount;
3 use 5.008; #require 5.8+ for Time::Local 1.05+
5 use vars qw( $cache $DEBUG $me );
6 use subs qw( _cache _provision );
8 use Digest::MD5 qw(md5_hex);
10 use Business::CreditCard;
12 use Time::Local qw(timelocal_nocheck);
13 use FS::UI::Web::small_custview qw(small_custview); #less doh
15 use FS::UI::bytecount qw( display_bytecount );
18 use FS::Record qw(qsearch qsearchs dbh);
19 use FS::Msgcat qw(gettext);
20 use FS::Misc qw(card_types);
21 use FS::Misc::DateTime qw(parse_datetime);
22 use FS::ClientAPI_SessionCache;
31 use FS::cust_main_county;
34 use FS::acct_rt_transaction;
39 use Spreadsheet::WriteExcel;
42 $me = '[FS::ClientAPI::MyAccount]';
44 use vars qw( @cust_main_editable_fields );
45 @cust_main_editable_fields = qw(
46 first last company address1 address2 city
47 county state zip country
48 daytime night fax mobile
49 ship_first ship_last ship_company ship_address1 ship_address2 ship_city
50 ship_state ship_zip ship_country
51 ship_daytime ship_night ship_fax ship_mobile
53 payby payinfo payname paystart_month paystart_year payissue payip
54 ss paytype paystate stateid stateid_state
57 BEGIN { #preload to reduce time customer_info takes
58 if ( $FS::TicketSystem::system ) {
59 warn "$me: initializing ticket system\n" if $DEBUG;
60 FS::TicketSystem->init();
65 $cache ||= new FS::ClientAPI_SessionCache( {
66 'namespace' => 'FS::ClientAPI::MyAccount',
73 my($context, $session, $custnum) = _custoragent_session_custnum($p);
74 #return { 'error' => $session } if $context eq 'error';
77 if ( $context eq 'customer' ) {
79 my $sth = dbh->prepare('SELECT agentnum FROM cust_main WHERE custnum = ?')
82 $sth->execute($custnum) or die $sth->errstr;
84 $agentnum = $sth->fetchrow_arrayref->[0]
85 or die "no agentnum for custnum $custnum";
87 #} elsif ( $context eq 'agent' ) {
88 } elsif ( defined($p->{'agentnum'}) and $p->{'agentnum'} =~ /^(\d+)$/ ) {
92 my $conf = new FS::Conf;
94 #false laziness w/Signup.pm
96 my $skin_info_cache_agent = _cache->get("skin_info_cache_agent$agentnum");
98 if ( $skin_info_cache_agent ) {
100 warn "$me loading cached skin info for agentnum $agentnum\n"
105 warn "$me populating skin info cache for agentnum $agentnum\n"
108 $skin_info_cache_agent = {
109 'agentnum' => $agentnum,
110 ( map { $_ => scalar( $conf->config($_, $agentnum) ) }
111 qw( company_name date_format ) ),
112 ( map { $_ => scalar( $conf->config("selfservice-$_", $agentnum ) ) }
113 qw( body_bgcolor box_bgcolor
114 text_color link_color vlink_color hlink_color alink_color
115 font title_color title_align title_size menu_bgcolor menu_fontsize
118 ( map { $_ => $conf->exists("selfservice-$_", $agentnum ) }
119 qw( menu_skipblanks menu_skipheadings menu_nounderline )
121 ( map { $_ => scalar($conf->config_binary("selfservice-$_", $agentnum)) }
122 qw( title_left_image title_right_image
123 menu_top_image menu_body_image menu_bottom_image
126 'logo' => scalar($conf->config_binary('logo.png', $agentnum )),
127 ( map { $_ => join("\n", $conf->config("selfservice-$_", $agentnum ) ) }
128 qw( head body_header body_footer company_address ) ),
131 _cache->set("skin_info_cache_agent$agentnum", $skin_info_cache_agent);
135 #{ %$skin_info_cache_agent };
136 $skin_info_cache_agent;
143 my $conf = new FS::Conf;
147 'phone_login' => $conf->exists('selfservice_server-phone_login'),
148 'single_domain'=> scalar($conf->config('selfservice_server-single_domain')),
155 #false laziness w/FS::ClientAPI::passwd::passwd
159 my $conf = new FS::Conf;
162 if ( $p->{'domain'} eq 'svc_phone'
163 && $conf->exists('selfservice_server-phone_login') ) {
165 my $svc_phone = qsearchs( 'svc_phone', { 'phonenum' => $p->{'username'} } );
166 return { error => 'Number not found.' } unless $svc_phone;
169 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
170 #return { error => 'Only primary user may log in.' }
171 # if $conf->exists('selfservice_server-primary_only')
172 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
174 return { error => 'Incorrect PIN.' }
175 unless $svc_phone->check_pin($p->{'password'});
181 my $svc_domain = qsearchs('svc_domain', { 'domain' => $p->{'domain'} } )
182 or return { error => 'Domain '. $p->{'domain'}. ' not found' };
184 my $svc_acct = qsearchs( 'svc_acct', { 'username' => $p->{'username'},
185 'domsvc' => $svc_domain->svcnum, }
187 return { error => 'User not found.' } unless $svc_acct;
189 if($conf->exists('selfservice_server-login_svcpart')) {
190 my @svcpart = $conf->config('selfservice_server-login_svcpart');
191 my $svcpart = $svc_acct->cust_svc->svcpart;
192 return { error => 'Invalid user.' }
193 unless grep($_ eq $svcpart, @svcpart);
196 return { error => 'Incorrect password.' }
197 unless $svc_acct->check_password($p->{'password'});
204 'svcnum' => $svc_x->svcnum,
207 my $cust_svc = $svc_x->cust_svc;
208 my $cust_pkg = $cust_svc->cust_pkg;
210 my $cust_main = $cust_pkg->cust_main;
211 $session->{'custnum'} = $cust_main->custnum;
212 if ( $conf->exists('pkg-balances') ) {
213 my @cust_pkg = grep { $_->part_pkg->freq !~ /^(0|$)/ }
214 $cust_main->ncancelled_pkgs;
215 $session->{'pkgnum'} = $cust_pkg->pkgnum
216 if scalar(@cust_pkg) > 1;
220 #my $pkg_svc = $svc_acct->cust_svc->pkg_svc;
221 #return { error => 'Only primary user may log in.' }
222 # if $conf->exists('selfservice_server-primary_only')
223 # && ( ! $pkg_svc || $pkg_svc->primary_svc ne 'Y' );
224 my $part_pkg = $cust_pkg->part_pkg;
225 return { error => 'Only primary user may log in.' }
226 if $conf->exists('selfservice_server-primary_only')
227 && $cust_svc->svcpart != $part_pkg->svcpart([qw( svc_acct svc_phone )]);
231 $session_id = md5_hex(md5_hex(time(). {}. rand(). $$))
232 } until ( ! defined _cache->get($session_id) ); #just in case
234 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour';
235 _cache->set( $session_id, $session, $timeout );
237 return { 'error' => '',
238 'session_id' => $session_id,
244 if ( $p->{'session_id'} ) {
245 _cache->remove($p->{'session_id'});
246 return { %{ skin_info($p) }, 'error' => '' };
248 return { %{ skin_info($p) }, 'error' => "Can't resume session" }; #better error message
252 sub payment_gateway {
254 # takes a cust_main and a cust_payby entry, returns the payment_gateway
255 my $conf = new FS::Conf;
256 my $cust_main = shift;
257 my $cust_payby = shift;
258 my $gatewaynum = $conf->config('selfservice-payment_gateway');
260 my $pg = qsearchs('payment_gateway', { gatewaynum => $gatewaynum });
261 die "configured gatewaynum $gatewaynum not found!" if !$pg;
265 return '' if ! FS::payby->realtime($cust_payby);
266 my $pg = $cust_main->agent->payment_gateway(
267 'method' => FS::payby->payby2bop($cust_payby),
277 my $conf = new FS::Conf;
279 my $info = skin_info($p);
281 use vars qw( $cust_paybys ); #cache for performance
282 unless ( $cust_paybys ) {
284 my %cust_paybys = map { $_ => 1 }
285 map { FS::payby->payby2payment($_) }
286 $conf->config('signup_server-payby');
288 $cust_paybys = [ keys %cust_paybys ];
291 $info->{'cust_paybys'} = $cust_paybys;
293 my($context, $session, $custnum) = _custoragent_session_custnum($p);
294 return { 'error' => $session } if $context eq 'error';
296 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
297 or return { 'error' => "unknown custnum $custnum" };
299 $info->{'hide_payment_fields'} = [
301 my $pg = payment_gateway($cust_main, $_);
302 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
303 } @{ $info->{cust_paybys} }
306 $info->{'self_suspend_reason'} =
307 $conf->config('selfservice-self_suspend_reason', $cust_main->agentnum);
309 $info->{'edit_ticket_subject'} =
310 $conf->exists('ticket_system-selfservice_edit_subject') &&
311 $cust_main->edit_subject;
314 'custnum' => $custnum,
315 'access_pkgnum' => $session->{'pkgnum'},
316 'access_svcnum' => $session->{'svcnum'},
323 my($context, $session, $custnum) = _custoragent_session_custnum($p);
324 return { 'error' => $session } if $context eq 'error';
328 my $conf = new FS::Conf;
329 if ($conf->exists('cust_main-require_address2')) {
330 $return{'require_address2'} = '1';
332 $return{'require_address2'} = '';
335 if ( $FS::TicketSystem::system ) {
336 warn "$me customer_info: initializing ticket system\n" if $DEBUG;
337 FS::TicketSystem->init();
340 if ( $custnum ) { #customer record
342 my $search = { 'custnum' => $custnum };
343 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
344 my $cust_main = qsearchs('cust_main', $search )
345 or return { 'error' => "unknown custnum $custnum" };
347 if ( $session->{'pkgnum'} ) {
348 $return{balance} = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
350 $return{balance} = $cust_main->balance;
353 my @tickets = $cust_main->tickets;
354 # unavoidable false laziness w/ httemplate/view/cust_main/tickets.html
355 if ( FS::TicketSystem->selfservice_priority ) {
356 my $dir = $conf->exists('ticket_system-priority_reverse') ? -1 : 1;
360 ($a->{'_selfservice_priority'} eq '') <=>
361 ($b->{'_selfservice_priority'} eq '')
364 ($b->{'_selfservice_priority'} <=> $a->{'_selfservice_priority'})
370 $return{tickets} = \@tickets;
373 unless ( $session->{'pkgnum'} ) {
376 invnum => $_->invnum,
377 date => time2str("%b %o, %Y", $_->_date),
380 } $cust_main->open_cust_bill;
381 $return{open_invoices} = \@open;
384 $return{small_custview} =
385 small_custview( $cust_main,
386 scalar($conf->config('countrydefault')),
387 ( $session->{'pkgnum'} ? 1 : 0 ), #nobalance
390 $return{name} = $cust_main->first. ' '. $cust_main->get('last');
391 $return{ship_name} = $cust_main->ship_first. ' '. $cust_main->get('ship_last');
393 for (@cust_main_editable_fields) {
394 $return{$_} = $cust_main->get($_);
397 if ( $cust_main->payby =~ /^(CARD|DCRD)$/ ) {
398 $return{payinfo} = $cust_main->paymask;
399 @return{'month', 'year'} = $cust_main->paydate_monthyear;
402 $return{'invoicing_list'} =
403 join(', ', grep { $_ !~ /^(POST|FAX)$/ } $cust_main->invoicing_list );
404 $return{'postal_invoicing'} =
405 0 < ( grep { $_ eq 'POST' } $cust_main->invoicing_list );
407 if (scalar($conf->config('support_packages'))) {
408 my @support_services = ();
409 foreach ($cust_main->support_services) {
410 my $seconds = $_->svc_x->seconds;
411 my $time_remaining = (($seconds < 0) ? '-' : '' ).
412 int(abs($seconds)/3600)."h".
413 sprintf("%02d",(abs($seconds)%3600)/60)."m";
414 my $cust_pkg = $_->cust_pkg;
417 $pkgnum = $cust_pkg->pkgnum if $cust_pkg;
418 $pkg = $cust_pkg->part_pkg->pkg if $cust_pkg;
419 push @support_services, { svcnum => $_->svcnum,
420 time => $time_remaining,
425 $return{support_services} = \@support_services;
428 if ( $conf->config('prepayment_discounts-credit_type') ) {
430 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
433 if ( $session->{'svcnum'} ) {
434 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $session->{'svcnum'} });
435 $return{'svc_label'} = ($cust_svc->label)[1] if $cust_svc;
436 $return{'svcnum'} = $session->{'svcnum'};
439 } elsif ( $session->{'svcnum'} ) { #no customer record
441 my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $session->{'svcnum'} } )
442 or die "unknown svcnum";
443 $return{name} = $svc_acct->email;
447 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
451 return { 'error' => '',
452 'custnum' => $custnum,
458 sub customer_info_short {
461 my($context, $session, $custnum) = _custoragent_session_custnum($p);
462 return { 'error' => $session } if $context eq 'error';
466 my $conf = new FS::Conf;
468 if ( $custnum ) { #customer record
470 my $search = { 'custnum' => $custnum };
471 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
472 my $cust_main = qsearchs('cust_main', $search )
473 or return { 'error' => "unknown custnum $custnum" };
475 $return{small_custview} =
476 small_custview( $cust_main,
477 scalar($conf->config('countrydefault')),
481 $return{name} = $cust_main->first. ' '. $cust_main->get('last');
482 $return{ship_name} = $cust_main->ship_first. ' '. $cust_main->get('ship_last');
484 $return{payby} = $cust_main->payby;
486 #none of these are terribly expensive if we want 'em...
487 for (@cust_main_editable_fields) {
488 $return{$_} = $cust_main->get($_);
491 if ( $cust_main->payby =~ /^(CARD|DCRD)$/ ) {
492 $return{payinfo} = $cust_main->paymask;
493 @return{'month', 'year'} = $cust_main->paydate_monthyear;
496 $return{'invoicing_list'} =
497 join(', ', grep { $_ !~ /^(POST|FAX)$/ } $cust_main->invoicing_list );
498 #$return{'postal_invoicing'} =
499 # 0 < ( grep { $_ eq 'POST' } $cust_main->invoicing_list );
501 if ( $session->{'svcnum'} ) {
502 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $session->{'svcnum'} });
503 $return{'svc_label'} = ($cust_svc->label)[1] if $cust_svc;
504 $return{'svcnum'} = $session->{'svcnum'};
507 } elsif ( $session->{'svcnum'} ) { #no customer record
509 #uuh, not supproted yet... die?
510 return { 'error' => 'customer_info_short not yet supported as agent' };
514 return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
518 return { 'error' => '',
519 'custnum' => $custnum,
526 my $session = _cache->get($p->{'session_id'})
527 or return { 'error' => "Can't resume session" }; #better error message
529 my $custnum = $session->{'custnum'}
530 or return { 'error' => "no customer record" };
532 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
533 or return { 'error' => "unknown custnum $custnum" };
535 my $new = new FS::cust_main { $cust_main->hash };
536 $new->set( $_ => $p->{$_} )
537 foreach grep { exists $p->{$_} } @cust_main_editable_fields;
540 if (exists($p->{'payby'})) {
541 $p->{'payby'} =~ /^([A-Z]{4})$/
542 or return { 'error' => "illegal_payby " . $p->{'payby'} };
546 if ( $payby =~ /^(CARD|DCRD)$/ ) {
548 $new->paydate($p->{'year'}. '-'. $p->{'month'}. '-01');
550 if ( $new->payinfo eq $cust_main->paymask ) {
551 $new->payinfo($cust_main->payinfo);
553 $new->payinfo($p->{'payinfo'});
556 $new->set( 'payby' => $p->{'auto'} ? 'CARD' : 'DCRD' );
558 } elsif ( $payby =~ /^(CHEK|DCHK)$/ ) {
561 $p->{'payinfo1'} =~ /^([\dx]+)$/
562 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
564 $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by -require-bank-branch?
565 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
567 $payinfo = $payinfo1. '@'. $payinfo2;
569 $new->payinfo( ($payinfo eq $cust_main->paymask)
570 ? $cust_main->payinfo
574 $new->set( 'payby' => $p->{'auto'} ? 'CHEK' : 'DCHK' );
576 } elsif ( $payby =~ /^(BILL)$/ ) {
578 } elsif ( $payby ) { #notyet ready
579 return { 'error' => "unknown payby $payby" };
583 if ( exists $p->{'invoicing_list'} || exists $p->{'postal_invoicing'} ) {
584 #false laziness with httemplate/edit/process/cust_main.cgi
585 @invoicing_list = split( /\s*\,\s*/, $p->{'invoicing_list'} );
586 push @invoicing_list, 'POST' if $p->{'postal_invoicing'};
588 @invoicing_list = $cust_main->invoicing_list;
591 my $error = $new->replace($cust_main, \@invoicing_list);
592 return { 'error' => $error } if $error;
595 return { 'error' => '' };
600 my $session = _cache->get($p->{'session_id'})
601 or return { 'error' => "Can't resume session" }; #better error message
607 my $conf = new FS::Conf;
608 use vars qw($payment_info); #cache for performance
609 unless ( $payment_info ) {
611 my %states = map { $_->state => 1 }
612 qsearch('cust_main_county', {
613 'country' => $conf->config('countrydefault') || 'US'
616 my %cust_paybys = map { $_ => 1 }
617 map { FS::payby->payby2payment($_) }
618 $conf->config('signup_server-payby');
620 my @cust_paybys = keys %cust_paybys;
624 #list all counties/states/countries
625 'cust_main_county' =>
626 [ map { $_->hashref } qsearch('cust_main_county', {}) ],
628 #shortcut for one-country folks
630 [ sort { $a cmp $b } keys %states ],
632 'card_types' => card_types(),
634 'paytypes' => [ @FS::cust_main::paytypes ],
636 'paybys' => [ $conf->config('signup_server-payby') ],
637 'cust_paybys' => \@cust_paybys,
639 'stateid_label' => FS::Msgcat::_gettext('stateid'),
640 'stateid_state_label' => FS::Msgcat::_gettext('stateid_state'),
642 'show_ss' => $conf->exists('show_ss'),
643 'show_stateid' => $conf->exists('show_stateid'),
644 'show_paystate' => $conf->exists('show_bankstate'),
646 'save_unchecked' => $conf->exists('selfservice-save_unchecked'),
648 'credit_card_surcharge_percentage' => $conf->config('credit-card-surcharge-percentage'),
657 my %return = %$payment_info;
659 my $custnum = $session->{'custnum'};
661 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
662 or return { 'error' => "unknown custnum $custnum" };
664 $return{'hide_payment_fields'} = [
666 my $pg = payment_gateway($cust_main, $_);
667 $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
668 } @{ $return{cust_paybys} }
671 $return{balance} = $cust_main->balance; #XXX pkg-balances?
673 $return{payname} = $cust_main->payname
674 || ( $cust_main->first. ' '. $cust_main->get('last') );
676 $return{$_} = $cust_main->get($_) for qw(address1 address2 city state zip);
678 $return{payby} = $cust_main->payby;
679 $return{stateid_state} = $cust_main->stateid_state;
681 if ( $cust_main->payby =~ /^(CARD|DCRD)$/ ) {
682 $return{card_type} = cardtype($cust_main->payinfo);
683 $return{payinfo} = $cust_main->paymask;
685 @return{'month', 'year'} = $cust_main->paydate_monthyear;
689 if ( $cust_main->payby =~ /^(CHEK|DCHK)$/ ) {
690 my ($payinfo1, $payinfo2) = split '@', $cust_main->paymask;
691 $return{payinfo1} = $payinfo1;
692 $return{payinfo2} = $payinfo2;
693 $return{paytype} = $cust_main->paytype;
694 $return{paystate} = $cust_main->paystate;
698 if ( $conf->config('prepayment_discounts-credit_type') ) {
700 $return{discount_terms_hash} = { $cust_main->discount_terms_hash };
703 #doubleclick protection
705 $return{paybatch} = "webui-MyAccount-$_date-$$-". rand() * 2**32;
707 return { 'error' => '',
713 #some false laziness with httemplate/process/payment.cgi - look there for
714 #ACH and CVV support stuff
716 sub validate_payment {
719 my $session = _cache->get($p->{'session_id'})
720 or return { 'error' => "Can't resume session" }; #better error message
722 my $custnum = $session->{'custnum'};
724 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
725 or return { 'error' => "unknown custnum $custnum" };
727 $p->{'amount'} =~ /^\s*(\d+(\.\d{2})?)\s*$/
728 or return { 'error' => gettext('illegal_amount') };
730 return { error => 'Amount must be greater than 0' } unless $amount > 0;
732 $p->{'discount_term'} =~ /^\s*(\d*)\s*$/
733 or return { 'error' => gettext('illegal_discount_term'). ': '. $p->{'discount_term'} };
734 my $discount_term = $1;
736 $p->{'payname'} =~ /^([\w \,\.\-\']+)$/
737 or return { 'error' => gettext('illegal_name'). " payname: ". $p->{'payname'} };
740 $p->{'paybatch'} =~ /^([\w \!\@\#\$\%\&\(\)\-\+\;\:\'\"\,\.\?\/\=]*)$/
741 or return { 'error' => gettext('illegal_text'). " paybatch: ". $p->{'paybatch'} };
744 $p->{'payby'} ||= 'CARD';
745 $p->{'payby'} =~ /^([A-Z]{4})$/
746 or return { 'error' => "illegal_payby " . $p->{'payby'} };
749 #false laziness w/process/payment.cgi
752 if ( $payby eq 'CHEK' || $payby eq 'DCHK' ) {
754 $p->{'payinfo1'} =~ /^([\dx]+)$/
755 or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
757 $p->{'payinfo2'} =~ /^([\dx]+)$/
758 or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
760 $payinfo = $payinfo1. '@'. $payinfo2;
762 $payinfo = $cust_main->payinfo
763 if $cust_main->paymask eq $payinfo;
765 } elsif ( $payby eq 'CARD' || $payby eq 'DCRD' ) {
767 $payinfo = $p->{'payinfo'};
769 #more intelligent mathing will be needed here if you change
770 #card_masking_method and don't remove existing paymasks
771 $payinfo = $cust_main->payinfo
772 if $cust_main->paymask eq $payinfo;
775 $payinfo =~ /^(\d{13,16}|\d{8,9})$/
776 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
780 or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
781 return { 'error' => gettext('unknown_card_type') }
782 if $payinfo !~ /^99\d{14}$/ && cardtype($payinfo) eq "Unknown";
784 if ( length($p->{'paycvv'}) && $p->{'paycvv'} !~ /^\s*$/ ) {
785 if ( cardtype($payinfo) eq 'American Express card' ) {
786 $p->{'paycvv'} =~ /^\s*(\d{4})\s*$/
787 or return { 'error' => "CVV2 (CID) for American Express cards is four digits." };
790 $p->{'paycvv'} =~ /^\s*(\d{3})\s*$/
791 or return { 'error' => "CVV2 (CVC2/CID) is three digits." };
797 die "unknown payby $payby";
801 'CARD' => [ qw( paystart_month paystart_year payissue payip
802 address1 address2 city state zip country ) ],
803 'CHEK' => [ qw( ss paytype paystate stateid stateid_state payip ) ],
807 $card_type = cardtype($payinfo) if $payby eq 'CARD';
810 'cust_main' => $cust_main, #XXX or just custnum??
813 'payinfo' => $payinfo,
814 'paymask' => $cust_main->mask_payinfo( $payby, $payinfo ),
815 'card_type' => $card_type,
816 'paydate' => $p->{'year'}. '-'. $p->{'month'}. '-01',
817 'paydate_pretty' => $p->{'month'}. ' / '. $p->{'year'},
818 'payname' => $payname,
819 'paybatch' => $paybatch, #this doesn't actually do anything
821 'payname' => $payname,
822 'discount_term' => $discount_term,
823 'pkgnum' => $session->{'pkgnum'},
824 map { $_ => $p->{$_} } ( @{ $payby2fields{$payby} },
834 my $validate = validate_payment($p);
835 return $validate if $validate->{'error'};
837 my $conf = new FS::Conf;
838 my $timeout = $conf->config('selfservice-session_timeout') || '1 hour'; #?
839 _cache->set( 'payment_'.$p->{'session_id'}, $validate, $timeout );
841 +{ map { $_=>$validate->{$_} }
842 qw( card_type paymask payname paydate_pretty amount )
847 sub process_stored_payment {
850 my $session_id = $p->{'session_id'};
852 my $payment_info = _cache->get( "payment_$session_id" )
853 or return { 'error' => "Can't resume session" }; #better error message
855 do_process_payment($payment_info);
859 sub process_payment {
862 my $payment_info = validate_payment($p);
863 return $payment_info if $payment_info->{'error'};
865 do_process_payment($payment_info);
869 sub do_process_payment {
870 my $validate = shift;
872 my $cust_main = $validate->{'cust_main'};
874 my $amount = delete $validate->{'amount'};
877 my $payby = delete $validate->{'payby'};
879 my $error = $cust_main->realtime_bop( $FS::payby::payby2bop{$payby}, $amount,
882 'paynum_ref' => \$paynum,
885 return { 'error' => $error } if $error;
887 $cust_main->apply_payments;
889 if ( $validate->{'save'} ) {
890 my $new = new FS::cust_main { $cust_main->hash };
891 if ($validate->{'payby'} eq 'CARD' || $validate->{'payby'} eq 'DCRD') {
892 $new->set( $_ => $validate->{$_} )
893 foreach qw( payname paystart_month paystart_year payissue payip
894 address1 address2 city state zip country );
895 $new->set( 'payby' => $validate->{'auto'} ? 'CARD' : 'DCRD' );
896 } elsif ($payby eq 'CHEK' || $payby eq 'DCHK') {
897 $new->set( $_ => $validate->{$_} )
898 foreach qw( payname payip paytype paystate
899 stateid stateid_state );
900 $new->set( 'payby' => $validate->{'auto'} ? 'CHEK' : 'DCHK' );
902 $new->set( 'payinfo' => $cust_main->card_token || $validate->{'payinfo'} );
903 $new->set( 'paydate' => $validate->{'paydate'} );
904 my $error = $new->replace($cust_main);
906 #no, this causes customers to process their payments again
907 #return { 'error' => $error };
908 #XXX just warn verosely for now so i can figure out how these happen in
909 # the first place, eventually should redirect them to the "change
910 #address" page but indicate the payment did process??
911 delete($validate->{'payinfo'}); #don't want to log this!
912 warn "WARNING: error changing customer info when processing payment (not returning to customer as a processing error): $error\n".
913 "NEW: ". Dumper($new)."\n".
914 "OLD: ". Dumper($cust_main)."\n".
915 "PACKET: ". Dumper($validate)."\n";
923 my $receipt_html = '';
925 # currently supported for realtime CC only; send receipt data to SS
926 $cust_pay = qsearchs('cust_pay', { 'paynum' => $paynum } );
929 <TABLE BGCOLOR="#cccccc" BORDER=0 CELLSPACING=2>
932 <TD ALIGN="right">Payment#</TD>
933 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->paynum . qq!</B></TD>
937 <TD ALIGN="right">Date</TD>
939 <TD BGCOLOR="#FFFFFF"><B>! .
940 time2str("%a %b %o, %Y %r", $cust_pay->_date)
946 <TD ALIGN="right">Amount</TD>
947 <TD BGCOLOR="#FFFFFF"><B>! . sprintf('%.2f', $cust_pay->paid) . qq!</B></TD>
952 <TD ALIGN="right">Payment method</TD>
953 <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->payby_name .' #'. $cust_pay->paymask
964 my($gw, $auth, $order) = split(':', $cust_pay->paybatch);
968 'amount' => sprintf('%.2f', $cust_pay->paid),
969 'date' => $cust_pay->_date,
970 'date_pretty' => time2str('%Y-%m-%d', $cust_pay->_date),
971 'time_pretty' => time2str('%T', $cust_pay->_date),
973 'order_num' => $order,
974 'receipt_html' => $receipt_html,
981 'receipt_html' => '',
988 sub realtime_collect {
991 my $session = _cache->get($p->{'session_id'})
992 or return { 'error' => "Can't resume session" }; #better error message
994 my $custnum = $session->{'custnum'};
996 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
997 or return { 'error' => "unknown custnum $custnum" };
1000 if ( $p->{'amount'} ) {
1001 $amount = $p->{'amount'};
1003 elsif ( $session->{'pkgnum'} ) {
1004 $amount = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
1007 $amount = $cust_main->balance;
1010 my $error = $cust_main->realtime_collect(
1011 'method' => $p->{'method'},
1012 'amount' => $amount,
1013 'pkgnum' => $session->{'pkgnum'},
1014 'session_id' => $p->{'session_id'},
1018 return { 'error' => $error } unless ref( $error );
1020 return { 'error' => '', amount => $amount, %$error };
1023 sub process_payment_order_pkg {
1026 my $hr = process_payment($p);
1027 return $hr if $hr->{'error'};
1032 sub process_payment_order_renew {
1035 my $hr = process_payment($p);
1036 return $hr if $hr->{'error'};
1041 sub process_prepay {
1045 my $session = _cache->get($p->{'session_id'})
1046 or return { 'error' => "Can't resume session" }; #better error message
1050 my $custnum = $session->{'custnum'};
1052 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1053 or return { 'error' => "unknown custnum $custnum" };
1055 my( $amount, $seconds, $upbytes, $downbytes, $totalbytes ) = ( 0, 0, 0, 0, 0 );
1056 my $error = $cust_main->recharge_prepay( $p->{'prepaid_cardnum'},
1064 return { 'error' => $error } if $error;
1066 return { 'error' => '',
1067 'amount' => $amount,
1068 'seconds' => $seconds,
1069 'duration' => duration_exact($seconds),
1070 'upbytes' => $upbytes,
1071 'upload' => FS::UI::bytecount::bytecount_unexact($upbytes),
1072 'downbytes' => $downbytes,
1073 'download' => FS::UI::bytecount::bytecount_unexact($downbytes),
1074 'totalbytes'=> $totalbytes,
1075 'totalload' => FS::UI::bytecount::bytecount_unexact($totalbytes),
1082 my $session = _cache->get($p->{'session_id'})
1083 or return { 'error' => "Can't resume session" }; #better error message
1085 my $custnum = $session->{'custnum'};
1087 my $invnum = $p->{'invnum'};
1089 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1090 'custnum' => $custnum } )
1091 or return { 'error' => "Can't find invnum" };
1095 return { 'error' => '',
1096 'invnum' => $invnum,
1097 'invoice_text' => join('', $cust_bill->print_text ),
1098 'invoice_html' => $cust_bill->print_html( { unsquelch_cdr => 1 } ),
1105 my $session = _cache->get($p->{'session_id'})
1106 or return { 'error' => "Can't resume session" }; #better error message
1108 my $custnum = $session->{'custnum'};
1110 my $invnum = $p->{'invnum'};
1112 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
1113 'custnum' => $custnum } )
1114 or return { 'error' => "Can't find invnum" };
1118 return { 'error' => '',
1119 'invnum' => $invnum,
1120 'invoice_pdf' => $cust_bill->print_pdf( { unsquelch_cdr => 1 } ),
1128 #sessioning for this? how do we get the session id to the backend invoice
1129 # template so it can add it to the link, blah
1132 if ( $p->{'invnum'} ) {
1133 my $cust_bill = qsearchs('cust_bill', { 'invnum' => $p->{'invnum'} } )
1134 or return { 'error' => 'unknown invnum' };
1135 $agentnum = $cust_bill->cust_main->agentnum;
1138 my $templatename = $p->{'template'} || $p->{'templatename'};
1140 #false laziness-ish w/view/cust_bill-logo.cgi
1142 my $conf = new FS::Conf;
1143 if ( $templatename =~ /^([^\.\/]*)$/ && $conf->exists("logo_$1.png") ) {
1144 $templatename = "_$1";
1149 my $filename = "logo$templatename.png";
1151 return { 'error' => '',
1152 'logo' => $conf->config_binary($filename, $agentnum),
1153 'content_type' => 'image/png', #should allow gif, jpg too
1160 my $session = _cache->get($p->{'session_id'})
1161 or return { 'error' => "Can't resume session" }; #better error message
1163 my $custnum = $session->{'custnum'};
1165 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1166 or return { 'error' => "unknown custnum $custnum" };
1168 my @cust_bill = $cust_main->cust_bill;
1172 return { 'error' => '',
1173 'balance' => $cust_main->balance,
1176 my $owed = $_->owed;
1178 +{ 'invnum' => $_->invnum,
1179 '_date' => $_->_date,
1180 'date' => time2str("%b %o, %Y", $_->_date),
1181 'date_short' => time2str("%m-%d-%Y", $_->_date),
1182 'previous' => sprintf('%.2f', ($_->previous)[0]),
1183 'charged' => sprintf('%.2f', $_->charged),
1184 'owed' => sprintf('%.2f', $owed),
1185 'balance' => sprintf('%.2f', $balance),
1195 my $session = _cache->get($p->{'session_id'})
1196 or return { 'error' => "Can't resume session" }; #better error message
1198 my $custnum = $session->{'custnum'};
1200 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1201 or return { 'error' => "unknown custnum $custnum" };
1203 my @errors = $cust_main->cancel( 'quiet'=>1 );
1205 my $error = scalar(@errors) ? join(' / ', @errors) : '';
1207 return { 'error' => $error };
1214 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1215 return { 'error' => $session } if $context eq 'error';
1217 my $search = { 'custnum' => $custnum };
1218 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1219 my $cust_main = qsearchs('cust_main', $search )
1220 or return { 'error' => "unknown custnum $custnum" };
1222 my $conf = new FS::Conf;
1224 # the duplication below is necessary:
1225 # 1. to maintain the current buggy behaviour wrt the cust_pkg and part_pkg
1226 # hashes overwriting each other (setup and no_auto fields). Fixing that is a
1227 # non-backwards-compatible change breaking the software of anyone using the API
1228 # instead of the stock selfservice
1229 # 2. to return cancelled packages as well - for wholesale and non-wholesale
1230 if( $conf->exists('selfservice_server-view-wholesale') ) {
1231 return { 'svcnum' => $session->{'svcnum'},
1232 'custnum' => $custnum,
1233 'cust_pkg' => [ map {
1235 part_pkg => [ map $_->hashref, $_->part_pkg ],
1237 [ map $_->hashref, $_->available_part_svc ],
1239 [ map { my $ref = { $_->hash,
1240 label => [ $_->label ],
1242 $ref->{_password} = $_->svc_x->_password
1243 if $context eq 'agent'
1244 && $conf->exists('agent-showpasswords')
1245 && $_->part_svc->svcdb eq 'svc_acct';
1250 } $cust_main->cust_pkg
1253 small_custview( $cust_main, $conf->config('countrydefault') ),
1254 'wholesale_view' => 1,
1255 'login_svcpart' => [ $conf->config('selfservice_server-login_svcpart') ],
1256 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1257 'lnp' => $conf->exists('svc_phone-lnp'),
1261 { 'svcnum' => $session->{'svcnum'},
1262 'custnum' => $custnum,
1263 'cust_pkg' => [ map {
1264 my $primary_cust_svc = $_->primary_cust_svc;
1267 status => $_->status,
1269 [ map $_->hashref, $_->available_part_svc ],
1271 [ map { my $ref = { $_->hash,
1272 label => [ $_->label ],
1274 $ref->{_password} = $_->svc_x->_password
1275 if $context eq 'agent'
1276 && $conf->exists('agent-showpasswords')
1277 && $_->part_svc->svcdb eq 'svc_acct';
1278 $ref->{svchash} = { $_->svc_x->hash } if
1279 $_->part_svc->svcdb eq 'svc_phone';
1280 $ref->{svchash}->{svcpart} = $_->part_svc->svcpart
1281 if $_->part_svc->svcdb eq 'svc_phone'; # hack
1287 ? { $primary_cust_svc->hash,
1288 label => [ $primary_cust_svc->label ],
1289 finger => $primary_cust_svc->svc_x->finger, #uuh
1290 $primary_cust_svc->part_svc->hash,
1294 } $cust_main->ncancelled_pkgs
1297 small_custview( $cust_main, $conf->config('countrydefault') ),
1305 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1306 return { 'error' => $session } if $context eq 'error';
1308 my $search = { 'custnum' => $custnum };
1309 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1310 my $cust_main = qsearchs('cust_main', $search )
1311 or return { 'error' => "unknown custnum $custnum" };
1313 my $pkgnum = $session->{'pkgnum'} || $p->{'pkgnum'} || '';
1314 if ( ! $pkgnum && $p->{'svcnum'} ) {
1315 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $p->{'svcnum'} } );
1316 $pkgnum = $cust_svc->pkgnum if $cust_svc;
1320 #foreach my $cust_pkg ( $cust_main->ncancelled_pkgs ) {
1321 foreach my $cust_pkg ( $p->{'ncancelled'}
1322 ? $cust_main->ncancelled_pkgs
1323 : $cust_main->unsuspended_pkgs ) {
1324 next if $pkgnum && $cust_pkg->pkgnum != $pkgnum;
1325 push @cust_svc, @{[ $cust_pkg->cust_svc ]}; #@{[ ]} to force array context
1327 if ( $p->{'svcdb'} ) {
1328 my $svcdb = ref($p->{'svcdb'}) eq 'HASH'
1330 : ref($p->{'svcdb'}) eq 'ARRAY'
1331 ? { map { $_=>1 } @{ $p->{'svcdb'} } }
1332 : { $p->{'svcdb'} => 1 };
1333 @cust_svc = grep $svcdb->{ $_->part_svc->svcdb }, @cust_svc
1336 #@svc_x = sort { $a->domain cmp $b->domain || $a->username cmp $b->username }
1339 my $conf = new FS::Conf;
1342 'svcnum' => $session->{'svcnum'},
1343 'custnum' => $custnum,
1344 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
1345 'view_usage_nodomain' => $conf->exists('selfservice-view_usage_nodomain'),
1348 my $svc_x = $_->svc_x;
1349 my($label, $value) = $_->label;
1350 my $svcdb = $_->part_svc->svcdb;
1351 my $part_pkg = $_->cust_pkg->part_pkg;
1354 'svcnum' => $_->svcnum,
1360 if ( $svcdb eq 'svc_acct' ) {
1363 'username' => $svc_x->username,
1364 'email' => $svc_x->email,
1365 'finger' => $svc_x->finger,
1366 'seconds' => $svc_x->seconds,
1367 'upbytes' => display_bytecount($svc_x->upbytes),
1368 'downbytes' => display_bytecount($svc_x->downbytes),
1369 'totalbytes' => display_bytecount($svc_x->totalbytes),
1371 'recharge_amount' => $part_pkg->option('recharge_amount',1),
1372 'recharge_seconds' => $part_pkg->option('recharge_seconds',1),
1373 'recharge_upbytes' =>
1374 display_bytecount($part_pkg->option('recharge_upbytes',1)),
1375 'recharge_downbytes' =>
1376 display_bytecount($part_pkg->option('recharge_downbytes',1)),
1377 'recharge_totalbytes' =>
1378 display_bytecount($part_pkg->option('recharge_totalbytes',1)),
1382 } elsif ( $svcdb eq 'svc_dsl' ) {
1383 if ( $svc_x->first || $svc_x->get('last') || $svc_x->company ) {
1384 $hash{'name'} = $svc_x->first. ' '. $svc_x->get('last');
1385 $hash{'name'} = $svc_x->company. ' ('. $hash{'name'}. ')'
1388 $hash{'name'} = $cust_main->name;
1391 # elsif ( $svcdb eq 'svc_phone' || $svcdb eq 'svc_port' ) {
1407 _usage_details( \&_port_graph, $p,
1408 'svcdb' => 'svc_port',
1413 my($svc_port, $begin, $end) = @_;
1415 my $pngOrError = $svc_port->graph_png( start=>$begin, end=> $end );
1416 push @usage, { 'png' => $pngOrError };
1420 sub _list_svc_usage {
1421 my($svc_acct, $begin, $end) = @_;
1423 foreach my $part_export (
1424 map { qsearch ( 'part_export', { 'exporttype' => $_ } ) }
1425 qw( sqlradius sqlradius_withdomain )
1427 push @usage, @ { $part_export->usage_sessions($begin, $end, $svc_acct) };
1432 sub list_svc_usage {
1433 _usage_details(\&_list_svc_usage, @_);
1436 sub _list_support_usage {
1437 my($svc_acct, $begin, $end) = @_;
1439 foreach ( grep { $begin <= $_->_date && $_->_date <= $end }
1440 qsearch('acct_rt_transaction', { 'svcnum' => $svc_acct->svcnum })
1442 push @usage, { 'seconds' => $_->seconds,
1443 'support' => $_->support,
1444 '_date' => $_->_date,
1445 'id' => $_->transaction_id,
1446 'creator' => $_->creator,
1447 'subject' => $_->subject,
1448 'status' => $_->status,
1449 'ticketid' => $_->ticketid,
1455 sub list_support_usage {
1456 _usage_details(\&_list_support_usage, @_);
1459 sub _list_cdr_usage {
1460 my($svc_phone, $begin, $end) = @_;
1461 map [ $_->downstream_csv('format' => 'default', 'keeparray' => 1) ], #XXX config for format
1462 $svc_phone->get_cdrs( 'begin'=>$begin, 'end'=>$end, );
1465 sub list_cdr_usage {
1467 _usage_details( \&_list_cdr_usage, $p,
1468 'svcdb' => 'svc_phone',
1472 sub _usage_details {
1473 my($callback, $p, %opt) = @_;
1475 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1476 return { 'error' => $session } if $context eq 'error';
1478 my $search = { 'svcnum' => $p->{'svcnum'} };
1479 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1481 my $svcdb = $opt{'svcdb'} || 'svc_acct';
1483 my $svc_x = qsearchs( $svcdb, $search );
1484 return { 'error' => 'No service selected in list_svc_usage' }
1487 my $header = $svcdb eq 'svc_phone'
1488 ? [ split(',', FS::cdr::invoice_header('default') ) ] #XXX
1491 my $cust_pkg = $svc_x->cust_svc->cust_pkg;
1492 my $freq = $cust_pkg->part_pkg->freq;
1493 my $start = $cust_pkg->setup;
1494 #my $end = $cust_pkg->bill; # or time?
1497 unless ( $p->{beginning} ) {
1498 $p->{beginning} = $cust_pkg->last_bill;
1499 $p->{ending} = $end;
1502 my (@usage) = &$callback($svc_x, $p->{beginning}, $p->{ending});
1504 #kinda false laziness with FS::cust_main::bill, but perhaps
1505 #we should really change this bit to DateTime and DateTime::Duration
1507 #change this bit to use Date::Manip? CAREFUL with timezones (see
1508 # mailing list archive)
1509 my ($nsec,$nmin,$nhour,$nmday,$nmon,$nyear) =
1510 (localtime($p->{ending}) )[0,1,2,3,4,5];
1511 my ($psec,$pmin,$phour,$pmday,$pmon,$pyear) =
1512 (localtime($p->{beginning}) )[0,1,2,3,4,5];
1514 if ( $freq =~ /^\d+$/ ) {
1516 until ( $nmon < 12 ) { $nmon -= 12; $nyear++; }
1518 until ( $pmon >= 0 ) { $pmon += 12; $pyear--; }
1519 } elsif ( $freq =~ /^(\d+)w$/ ) {
1521 $nmday += $weeks * 7;
1522 $pmday -= $weeks * 7;
1523 } elsif ( $freq =~ /^(\d+)d$/ ) {
1527 } elsif ( $freq =~ /^(\d+)h$/ ) {
1532 return { 'error' => "unparsable frequency: ". $freq };
1535 my $previous = timelocal_nocheck($psec,$pmin,$phour,$pmday,$pmon,$pyear);
1536 my $next = timelocal_nocheck($nsec,$nmin,$nhour,$nmday,$nmon,$nyear);
1540 'svcnum' => $p->{svcnum},
1541 'beginning' => $p->{beginning},
1542 'ending' => $p->{ending},
1543 'previous' => ($previous > $start) ? $previous : $start,
1544 'next' => ($next < $end) ? $next : $end,
1545 'header' => $header,
1553 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1554 return { 'error' => $session } if $context eq 'error';
1556 my $search = { 'custnum' => $custnum };
1557 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1558 my $cust_main = qsearchs('cust_main', $search )
1559 or return { 'error' => "unknown custnum $custnum" };
1561 my $status = $cust_main->status;
1562 #false laziness w/ClientAPI/Signup.pm
1564 my $cust_pkg = new FS::cust_pkg ( {
1565 'custnum' => $custnum,
1566 'pkgpart' => $p->{'pkgpart'},
1568 my $error = $cust_pkg->check;
1569 return { 'error' => $error } if $error;
1572 unless ( $p->{'svcpart'} eq 'none' ) {
1576 if ( $p->{'svcpart'} =~ /^(\d+)$/ ) {
1578 my $part_svc = qsearchs('part_svc', { 'svcpart' => $svcpart } );
1579 return { 'error' => "Unknown svcpart $svcpart" } unless $part_svc;
1580 $svcdb = $part_svc->svcdb;
1582 $svcdb = 'svc_acct';
1584 $svcpart ||= $cust_pkg->part_pkg->svcpart($svcdb);
1587 'svc_acct' => [ qw( username domsvc _password sec_phrase popnum ) ],
1588 'svc_domain' => [ qw( domain ) ],
1589 'svc_phone' => [ qw( phonenum pin sip_password phone_name ) ],
1590 'svc_external' => [ qw( id title ) ],
1591 'svc_pbx' => [ qw( id title ) ],
1594 my $svc_x = "FS::$svcdb"->new( {
1595 'svcpart' => $svcpart,
1596 map { $_ => $p->{$_} } @{$fields{$svcdb}}
1599 if ( $svcdb eq 'svc_acct' && exists($p->{"snarf_machine1"}) ) {
1602 while ( length($p->{"snarf_machine$snarfnum"}) ) {
1603 my $acct_snarf = new FS::acct_snarf ( {
1604 'machine' => $p->{"snarf_machine$snarfnum"},
1605 'protocol' => $p->{"snarf_protocol$snarfnum"},
1606 'username' => $p->{"snarf_username$snarfnum"},
1607 '_password' => $p->{"snarf_password$snarfnum"},
1610 push @acct_snarf, $acct_snarf;
1612 $svc_x->child_objects( \@acct_snarf );
1615 my $y = $svc_x->setdefault; # arguably should be in new method
1616 return { 'error' => $y } if $y && !ref($y);
1618 $error = $svc_x->check;
1619 return { 'error' => $error } if $error;
1626 tie my %hash, 'Tie::RefHash';
1627 %hash = ( $cust_pkg => \@svc );
1629 $error = $cust_main->order_pkgs( \%hash, 'noexport' => 1 );
1630 return { 'error' => $error } if $error;
1632 my $conf = new FS::Conf;
1633 if ( $conf->exists('signup_server-realtime') ) {
1635 my $bill_error = _do_bop_realtime( $cust_main, $status );
1638 $cust_pkg->cancel('quiet'=>1);
1641 $cust_pkg->reexport;
1645 $cust_pkg->reexport;
1648 my $svcnum = $svc[0] ? $svc[0]->svcnum : '';
1650 return { error=>'', pkgnum=>$cust_pkg->pkgnum, svcnum=>$svcnum };
1657 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1658 return { 'error' => $session } if $context eq 'error';
1660 my $search = { 'custnum' => $custnum };
1661 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1662 my $cust_main = qsearchs('cust_main', $search )
1663 or return { 'error' => "unknown custnum $custnum" };
1665 my $status = $cust_main->status;
1666 my $cust_pkg = qsearchs('cust_pkg', { 'pkgnum' => $p->{pkgnum} } )
1667 or return { 'error' => "unknown package $p->{pkgnum}" };
1670 my $error = FS::cust_pkg::order( $custnum,
1676 my $conf = new FS::Conf;
1677 if ( $conf->exists('signup_server-realtime') ) {
1679 my $bill_error = _do_bop_realtime( $cust_main, $status );
1682 $newpkg[0]->suspend;
1685 $newpkg[0]->reexport;
1689 $newpkg[0]->reexport;
1692 return { error => '', pkgnum => $cust_pkg->pkgnum };
1696 sub order_recharge {
1699 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1700 return { 'error' => $session } if $context eq 'error';
1702 my $search = { 'custnum' => $custnum };
1703 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
1704 my $cust_main = qsearchs('cust_main', $search )
1705 or return { 'error' => "unknown custnum $custnum" };
1707 my $status = $cust_main->status;
1708 my $cust_svc = qsearchs( 'cust_svc', { 'svcnum' => $p->{'svcnum'} } )
1709 or return { 'error' => "unknown service " . $p->{'svcnum'} };
1711 my $svc_x = $cust_svc->svc_x;
1712 my $part_pkg = $cust_svc->cust_pkg->part_pkg;
1715 map { $_ =~ /^recharge_(.*)$/; $1, $part_pkg->option($_, 1) }
1716 qw ( recharge_seconds recharge_upbytes recharge_downbytes
1717 recharge_totalbytes );
1718 my $amount = $part_pkg->option('recharge_amount', 1);
1720 my ($l, $v, $d) = $cust_svc->label; # blah
1721 my $pkg = "Recharge $v";
1723 my $bill_error = $cust_main->charge($amount, $pkg,
1724 "time: $vhash{seconds}, up: $vhash{upbytes}," .
1725 "down: $vhash{downbytes}, total: $vhash{totalbytes}",
1726 $part_pkg->taxclass); #meh
1728 my $conf = new FS::Conf;
1729 if ( $conf->exists('signup_server-realtime') && !$bill_error ) {
1731 $bill_error = _do_bop_realtime( $cust_main, $status );
1736 my $error = $svc_x->recharge (\%vhash);
1737 return { 'error' => $error } if $error;
1741 my $error = $bill_error;
1742 $error ||= $svc_x->recharge (\%vhash);
1743 return { 'error' => $error } if $error;
1746 return { error => '', svc => $cust_svc->part_svc->svc };
1750 sub _do_bop_realtime {
1751 my ($cust_main, $status) = (shift, shift);
1753 my $old_balance = $cust_main->balance;
1755 my $bill_error = $cust_main->bill
1756 || $cust_main->apply_payments_and_credits
1757 || $cust_main->realtime_collect('selfservice' => 1);
1759 if ( $cust_main->balance > $old_balance
1760 && $cust_main->balance > 0
1761 && ( $cust_main->payby !~ /^(BILL|DCRD|DCHK)$/ ?
1762 1 : $status eq 'suspended' ) ) {
1763 #this makes sense. credit is "un-doing" the invoice
1764 my $conf = new FS::Conf;
1765 $cust_main->credit( sprintf("%.2f", $cust_main->balance - $old_balance ),
1766 'self-service decline',
1767 'reason_type' => $conf->config('signup_credit_type'),
1769 $cust_main->apply_credits( 'order' => 'newest' );
1771 return { 'error' => '_decline', 'bill_error' => $bill_error };
1780 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1781 return { 'error' => $session } if $context eq 'error';
1783 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1784 or return { 'error' => "unknown custnum $custnum" };
1786 my @cust_pkg = sort { $a->bill <=> $b->bill }
1787 grep { $_->part_pkg->freq ne '0' }
1788 $cust_main->ncancelled_pkgs;
1790 #return { 'error' => 'No active packages to renew.' } unless @cust_pkg;
1792 my $total = $cust_main->balance;
1795 my $bill = $_->bill;
1796 $total += $_->part_pkg->base_recur($_, \$bill);
1797 my $renew_date = $_->part_pkg->add_freq($_->bill);
1799 'pkgnum' => $_->pkgnum,
1800 'amount' => sprintf('%.2f', $total),
1801 'bill_date' => $_->bill,
1802 'bill_date_pretty' => time2str('%x', $_->bill),
1803 'renew_date' => $renew_date,
1804 'renew_date_pretty' => time2str('%x', $renew_date),
1805 'expire_date' => $_->expire,
1806 'expire_date_pretty' => time2str('%x', $_->expire),
1811 return { 'dates' => \@array };
1815 sub payment_info_renew_info {
1817 my $renew_info = renew_info($p);
1818 my $payment_info = payment_info($p);
1819 return { %$renew_info,
1827 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1828 return { 'error' => $session } if $context eq 'error';
1830 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1831 or return { 'error' => "unknown custnum $custnum" };
1833 my $date = $p->{'date'};
1837 #freeside-daily -n -d $date fs_daily $custnum
1838 $cust_main->bill_and_collect( 'time' => $date,
1839 'invoice_time' => $now,
1840 'actual_time' => $now,
1841 'check_freq' => '1d',
1844 return { 'error' => '' };
1850 my $session = _cache->get($p->{'session_id'})
1851 or return { 'error' => "Can't resume session" }; #better error message
1853 my $custnum = $session->{'custnum'};
1855 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1856 or return { 'error' => "unknown custnum $custnum" };
1858 my $conf = new FS::Conf;
1860 $conf->config('selfservice-self_suspend_reason', $cust_main->agentnum)
1861 or return { 'error' => 'Permission denied' };
1863 my $pkgnum = $p->{'pkgnum'};
1865 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
1866 'pkgnum' => $pkgnum, } )
1867 or return { 'error' => "unknown pkgnum $pkgnum" };
1869 my $error = $cust_pkg->suspend(reason => $reasonnum);
1870 return { 'error' => $error };
1876 my $session = _cache->get($p->{'session_id'})
1877 or return { 'error' => "Can't resume session" }; #better error message
1879 my $custnum = $session->{'custnum'};
1881 my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
1882 or return { 'error' => "unknown custnum $custnum" };
1884 my $pkgnum = $p->{'pkgnum'};
1886 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
1887 'pkgnum' => $pkgnum, } )
1888 or return { 'error' => "unknown pkgnum $pkgnum" };
1890 my $error = $cust_pkg->cancel('quiet' => 1);
1891 return { 'error' => $error };
1895 sub provision_phone {
1898 @bulkdid = @{$p->{'bulkdid'}} if $p->{'bulkdid'};
1900 if($p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/){
1901 my($context, $session, $custnum) = _custoragent_session_custnum($p);
1902 return { 'error' => $session } if $context eq 'error';
1904 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
1905 return { 'error' => 'service not found' } unless $svc_phone;
1906 return { 'error' => 'invalid svcnum' }
1907 if $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum != $custnum;
1909 $svc_phone->email($p->{'email'})
1910 if $svc_phone->email ne $p->{'email'} && $p->{'email'} =~ /^([\w\.\d@]+|)$/;
1911 $svc_phone->forwarddst($p->{'forwarddst'})
1912 if $svc_phone->forwarddst ne $p->{'forwarddst'}
1913 && $p->{'forwarddst'} =~ /^(\d+|)$/;
1914 return { 'error' => $svc_phone->replace };
1918 unless($p->{'lnp'}) {
1919 $p->{'lnp_desired_due_date'} = parse_datetime($p->{'lnp_desired_due_date'});
1920 $p->{'lnp_status'} = "portingin";
1921 return _provision( 'FS::svc_phone',
1922 [qw(lnp_desired_due_date lnp_other_provider
1923 lnp_other_provider_account phonenum countrycode lnp_status)],
1924 [qw(phonenum countrycode)],
1931 unless (scalar(@bulkdid)) {
1932 return _provision( 'FS::svc_phone',
1933 [qw(phonenum countrycode)],
1934 [qw(phonenum countrycode)],
1940 # bulk DID order case
1942 foreach my $did ( @bulkdid ) {
1943 $did =~ s/[^0-9]//g;
1944 $error = _provision( 'FS::svc_phone',
1945 [qw(phonenum countrycode)],
1946 [qw(phonenum countrycode)],
1948 'pkgnum' => $p->{'pkgnum'},
1949 'svcpart' => $p->{'svcpart'},
1951 'countrycode' => $p->{'countrycode'},
1952 'session_id' => $p->{'session_id'},
1955 return $error if ($error->{'error'} && length($error->{'error'}) > 1);
1957 { 'bulkdid' => [ @bulkdid ], 'svc' => $error->{'svc'} }
1960 sub provision_acct {
1962 warn "provision_acct called\n"
1965 return { 'error' => gettext('passwords_dont_match') }
1966 if $p->{'_password'} ne $p->{'_password2'};
1967 return { 'error' => gettext('empty_password') }
1968 unless length($p->{'_password'});
1970 if ($p->{'domsvc'}) {
1971 my %domains = domain_select_hash FS::svc_acct(map { $_ => $p->{$_} }
1972 qw ( svcpart pkgnum ) );
1973 return { 'error' => gettext('invalid_domain') }
1974 unless ($domains{$p->{'domsvc'}});
1977 warn "provision_acct calling _provision\n"
1979 _provision( 'FS::svc_acct',
1980 [qw(username _password domsvc)],
1981 [qw(username _password domsvc)],
1987 sub provision_external {
1989 #_provision( 'FS::svc_external', [qw(id title)], [qw(id title)], $p, @_ );
1990 _provision( 'FS::svc_external',
1999 my( $class, $fields, $return_fields, $p ) = splice(@_, 0, 4);
2000 warn "_provision called for $class\n"
2003 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2004 return { 'error' => $session } if $context eq 'error';
2006 my $search = { 'custnum' => $custnum };
2007 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2008 my $cust_main = qsearchs('cust_main', $search )
2009 or return { 'error' => "unknown custnum $custnum" };
2011 my $pkgnum = $p->{'pkgnum'};
2013 warn "searching for custnum $custnum pkgnum $pkgnum\n"
2015 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2016 'pkgnum' => $pkgnum,
2018 or return { 'error' => "unknown pkgnum $pkgnum" };
2020 warn "searching for svcpart ". $p->{'svcpart'}. "\n"
2022 my $part_svc = qsearchs('part_svc', { 'svcpart' => $p->{'svcpart'} } )
2023 or return { 'error' => "unknown svcpart $p->{'svcpart'}" };
2025 warn "creating $class record\n"
2027 my $svc_x = $class->new( {
2028 'pkgnum' => $p->{'pkgnum'},
2029 'svcpart' => $p->{'svcpart'},
2030 map { $_ => $p->{$_} } @$fields
2032 warn "inserting $class record\n"
2034 my $error = $svc_x->insert;
2037 warn "finding inserted record for svcnum ". $svc_x->svcnum. "\n"
2039 $svc_x = qsearchs($svc_x->table, { 'svcnum' => $svc_x->svcnum })
2042 my $return = { 'svc' => $part_svc->svc,
2044 map { $_ => $svc_x->get($_) } @$return_fields
2046 warn "_provision returning ". Dumper($return). "\n"
2055 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2056 return { 'error' => $session } if $context eq 'error';
2058 my $search = { 'custnum' => $custnum };
2059 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2060 my $cust_main = qsearchs('cust_main', $search )
2061 or return { 'error' => "unknown custnum $custnum" };
2063 my $pkgnum = $p->{'pkgnum'};
2065 my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
2066 'pkgnum' => $pkgnum,
2068 or return { 'error' => "unknown pkgnum $pkgnum" };
2070 my $svcpart = $p->{'svcpart'};
2072 my $pkg_svc = qsearchs('pkg_svc', { 'pkgpart' => $cust_pkg->pkgpart,
2073 'svcpart' => $svcpart, } )
2074 or return { 'error' => "unknown svcpart $svcpart for pkgnum $pkgnum" };
2075 my $part_svc = $pkg_svc->part_svc;
2077 my $conf = new FS::Conf;
2080 'svc' => $part_svc->svc,
2081 'svcdb' => $part_svc->svcdb,
2082 'pkgnum' => $pkgnum,
2083 'svcpart' => $svcpart,
2084 'custnum' => $custnum,
2086 'security_phrase' => 0, #XXX !
2087 'svc_acct_pop' => [], #XXX !
2089 'init_popstate' => '',
2094 small_custview( $cust_main, $conf->config('countrydefault') ),
2098 if ($p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/
2099 && $ret->{'svcdb'} eq 'svc_phone') {
2100 $ret->{'svcnum'} = $p->{'svcnum'};
2101 my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
2102 if ( $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum == $custnum ) {
2103 $ret->{'email'} = $svc_phone->email;
2104 $ret->{'forwarddst'} = $svc_phone->forwarddst;
2111 sub unprovision_svc {
2114 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2115 return { 'error' => $session } if $context eq 'error';
2117 my $search = { 'custnum' => $custnum };
2118 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2119 my $cust_main = qsearchs('cust_main', $search )
2120 or return { 'error' => "unknown custnum $custnum" };
2122 my $svcnum = $p->{'svcnum'};
2124 my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $svcnum, } )
2125 or return { 'error' => "unknown svcnum $svcnum" };
2127 return { 'error' => "Service $svcnum does not belong to customer $custnum" }
2128 unless $cust_svc->cust_pkg->custnum == $custnum;
2130 my $conf = new FS::Conf;
2132 return { 'svc' => $cust_svc->part_svc->svc,
2133 'error' => $cust_svc->cancel,
2135 small_custview( $cust_main, $conf->config('countrydefault') ),
2140 sub myaccount_passwd {
2142 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2143 return { 'error' => $session } if $context eq 'error';
2145 return { 'error' => "New passwords don't match." }
2146 if $p->{'new_password'} ne $p->{'new_password2'};
2148 return { 'error' => 'Enter new password' }
2149 unless length($p->{'new_password'});
2151 #my $search = { 'custnum' => $custnum };
2152 #$search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2153 $custnum =~ /^(\d+)$/ or die "illegal custnum";
2154 my $search = " AND custnum = $1";
2155 $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
2157 my $svc_acct = qsearchs( {
2158 'table' => 'svc_acct',
2159 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
2160 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
2161 'LEFT JOIN cust_main USING ( custnum ) ',
2162 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
2163 'extra_sql' => $search, #important
2165 or return { 'error' => "Service not found" };
2167 if ( exists($p->{'old_password'}) ) {
2168 return { 'error' => "Incorrect password." }
2169 unless $svc_acct->check_password($p->{'old_password'});
2172 $svc_acct->_password($p->{'new_password'});
2173 my $error = $svc_acct->replace();
2175 my($label, $value) = $svc_acct->cust_svc->label;
2177 return { 'error' => $error,
2186 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2187 return { 'error' => $session } if $context eq 'error';
2189 warn "$me create_ticket: initializing ticket system\n" if $DEBUG;
2190 FS::TicketSystem->init();
2192 my $conf = new FS::Conf;
2193 my $queue = $p->{'queue'}
2194 || $conf->config('ticket_system-selfservice_queueid')
2195 || $conf->config('ticket_system-default_queueid');
2197 warn "$me create_ticket: creating ticket\n" if $DEBUG;
2198 my $err_or_ticket = FS::TicketSystem->create_ticket(
2199 '', #create RT session based on FS CurrentUser (fs_selfservice)
2201 'custnum' => $custnum,
2202 'svcnum' => $session->{'svcnum'},
2203 map { $_ => $p->{$_} } qw( requestor cc subject message mime_type )
2206 if ( ref($err_or_ticket) ) {
2207 warn "$me create_ticket: successful: ". $err_or_ticket->id. "\n"
2209 return { 'error' => '',
2210 'ticket_id' => $err_or_ticket->id,
2213 warn "$me create_ticket: unsuccessful: $err_or_ticket\n"
2215 return { 'error' => $err_or_ticket };
2223 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2224 return { 'error' => $session } if $context eq 'error';
2226 return { error => 'requested format not implemented' }
2227 unless ($p->{'format'} eq 'csv' || $p->{'format'} eq 'xls');
2229 my $conf = new FS::Conf;
2230 my $age_threshold = 0;
2231 $age_threshold = time() - $conf->config('selfservice-recent-did-age')
2232 if ($p->{'recentonly'} && $conf->exists('selfservice-recent-did-age'));
2234 my $search = { 'custnum' => $custnum };
2235 $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
2236 my $cust_main = qsearchs('cust_main', $search )
2237 or return { 'error' => "unknown custnum $custnum" };
2239 # does it make more sense to just run one sql query for this instead of all the
2240 # insanity below? would increase performance greately for large data sets?
2242 foreach my $cust_pkg ( $cust_main->ncancelled_pkgs ) {
2243 my @part_svc = $cust_pkg->part_svc;
2244 foreach my $part_svc ( @part_svc ) {
2245 if($part_svc->svcdb eq 'svc_phone'){
2246 my @cust_pkg_svc = @{$part_svc->cust_pkg_svc};
2247 foreach my $cust_pkg_svc ( @cust_pkg_svc ) {
2248 push @svc_phone, $cust_pkg_svc->svc_x
2249 if $cust_pkg_svc->date_inserted >= $age_threshold;
2257 my($xls_r,$xls_c) = (0,0);
2260 my @fields = qw( countrycode phonenum pin sip_password phone_name );
2261 if($p->{'format'} eq 'csv') {
2262 $csv = new Text::CSV_XS { 'always_quote' => 1,
2265 return { 'error' => 'Unable to create CSV' } unless $csv->combine(@fields);
2266 $content .= $csv->string;
2268 elsif($p->{'format'} eq 'xls') {
2269 my $XLS1 = new IO::Scalar \$content;
2270 $xls_workbook = Spreadsheet::WriteExcel->new($XLS1)
2271 or return { 'error' => "Error opening .xls file: $!" };
2272 $xls = $xls_workbook->add_worksheet('DIDs');
2273 foreach ( @fields ) {
2274 $xls->write(0,$xls_c++,$_);
2279 foreach my $svc_phone ( @svc_phone ) {
2280 my @cols = map { $svc_phone->$_ } @fields;
2281 if($p->{'format'} eq 'csv') {
2282 return { 'error' => 'Unable to create CSV' }
2283 unless $csv->combine(@cols);
2284 $content .= $csv->string;
2286 elsif($p->{'format'} eq 'xls') {
2289 $xls->write($xls_r,$xls_c++,$_);
2295 $xls_workbook->close() if $p->{'format'} eq 'xls';
2297 { content => $content, format => $p->{'format'}, };
2302 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2303 return { 'error' => $session } if $context eq 'error';
2305 warn "$me get_ticket: initializing ticket system\n" if $DEBUG;
2306 FS::TicketSystem->init();
2307 return { 'error' => 'get_ticket configuration error' }
2308 if $FS::TicketSystem::system ne 'RT_Internal';
2310 # check existence and ownership as part of this
2311 warn "$me get_ticket: fetching ticket\n" if $DEBUG;
2312 my $rt_session = FS::TicketSystem->session('');
2313 my $Ticket = FS::TicketSystem->get_ticket_object(
2315 ticket_id => $p->{'ticket_id'},
2318 return { 'error' => 'ticket not found' } if !$Ticket;
2320 if ( length( $p->{'subject'} || '' ) ) {
2322 if ( $p->{'subject'} ne $Ticket->Subject ) {
2323 my ($val, $msg) = $Ticket->SetSubject($p->{'subject'});
2324 return { 'error' => "unable to set subject: $msg" } if !$val;
2328 if(length($p->{'reply'})) {
2329 my @err_or_res = FS::TicketSystem->correspond_ticket(
2331 'ticket_id' => $p->{'ticket_id'},
2332 'content' => $p->{'reply'},
2335 return { 'error' => 'unable to reply to ticket' }
2336 unless ( $err_or_res[0] != 0 && defined $err_or_res[2] );
2339 warn "$me get_ticket: getting ticket history\n" if $DEBUG;
2340 my $err_or_ticket = FS::TicketSystem->get_ticket(
2342 'ticket_id' => $p->{'ticket_id'},
2345 if ( !ref($err_or_ticket) ) { # there is no way this should ever happen
2346 warn "$me get_ticket: unsuccessful: $err_or_ticket\n"
2348 return { 'error' => $err_or_ticket };
2351 my @custs = @{$err_or_ticket->{'custs'}};
2352 my @txns = @{$err_or_ticket->{'txns'}};
2355 # superseded by check in get_ticket_object
2356 #return { 'error' => 'invalid ticket requested' }
2357 #unless grep($_ eq $custnum, @custs);
2359 foreach my $txn ( @txns ) {
2360 push @filtered_txns, $txn
2361 if ($txn->{'type'} eq 'EmailRecord'
2362 || $txn->{'type'} eq 'Correspond'
2363 || $txn->{'type'} eq 'Create');
2366 warn "$me get_ticket: successful: \n"
2368 return { 'error' => '',
2369 'transactions' => \@filtered_txns,
2370 'ticket_fields' => $err_or_ticket->{'fields'},
2371 'ticket_id' => $p->{'ticket_id'},
2375 sub adjust_ticket_priority {
2377 my($context, $session, $custnum) = _custoragent_session_custnum($p);
2378 return { 'error' => $session } if $context eq 'error';
2380 warn "$me adjust_ticket_priority: initializing ticket system\n" if $DEBUG;
2381 FS::TicketSystem->init;
2382 my $ss_priority = FS::TicketSystem->selfservice_priority;
2384 return { 'error' => 'adjust_ticket_priority configuration error' }
2385 if $FS::TicketSystem::system ne 'RT_Internal'
2388 my $values = $p->{'values'}; #hashref, id => priority value
2391 foreach my $id (keys %$values) {
2392 warn "$me adjust_ticket_priority: fetching ticket $id\n" if $DEBUG;
2393 my $Ticket = FS::TicketSystem->get_ticket_object('',
2395 'custnum' => $custnum,
2398 $ticket_error{$id} = 'ticket not found';
2402 # RT API stuff--would we gain anything by wrapping this in FS::TicketSystem?
2403 # We're not going to implement it for RT_External.
2404 my $old_value = $Ticket->FirstCustomFieldValue($ss_priority);
2405 my $new_value = $values->{$id};
2406 next if $old_value eq $new_value;
2408 warn "$me adjust_ticket_priority: updating ticket $id\n" if $DEBUG;
2410 # AddCustomFieldValue works fine (replacing any existing value) if it's
2411 # a single-valued custom field, which it should be. If it's not, you're
2412 # doing something wrong.
2414 if ( length($new_value) ) {
2415 ($val, $msg) = $Ticket->AddCustomFieldValue(
2416 Field => $ss_priority,
2417 Value => $new_value,
2421 ($val, $msg) = $Ticket->DeleteCustomFieldValue(
2422 Field => $ss_priority,
2423 Value => $old_value,
2427 $ticket_error{$id} = $msg if !$val;
2428 warn "$me adjust_ticket_priority: $id: $msg\n" if $DEBUG and !$val;
2430 return { 'error' => '',
2431 'ticket_error' => \%ticket_error,
2432 %{ customer_info($p) } # send updated customer info back
2438 sub _custoragent_session_custnum {
2441 my($context, $session, $custnum);
2442 if ( $p->{'session_id'} ) {
2444 $context = 'customer';
2445 $session = _cache->get($p->{'session_id'})
2446 or return ( 'error' => "Can't resume session" ); #better error message
2447 $custnum = $session->{'custnum'};
2449 } elsif ( $p->{'agent_session_id'} ) {
2452 my $agent_cache = new FS::ClientAPI_SessionCache( {
2453 'namespace' => 'FS::ClientAPI::Agent',
2455 $session = $agent_cache->get($p->{'agent_session_id'})
2456 or return ( 'error' => "Can't resume session" ); #better error message
2457 $custnum = $p->{'custnum'};
2461 return ( 'error' => "Can't resume session" ); #better error message
2464 ($context, $session, $custnum);