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-<title>Freeside Inc. Services</title>
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-<meta name="Description" content="Open-source billing software for ISPs and businesses. www.sisd.com/freeside">
-<meta name="Keywords" content="billing, open source, money solutions, customer tracking">
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-<link href="css/cssfreeside2.css" rel="stylesheet" type="text/css" media="screen">
-
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+<title>Freeside Services</title>
+{ include('elements/header.html'); }
+<div id="content1">
+ <h6>Services</h6>
-</head>
-<body bgcolor="#999999">
-<div id="header1">
- <table width="100%" border="0" align="right" cellpadding="0" cellspacing="0" background="imgs/bk/bk_lava.jpg" >
+<!--
+ <table cellpadding="0" cellspacing="0" class="servteal">
<tr>
- <td width="13%" height="104" align="center" valign="top"><a href="http://www.sisd.com/freeside"><img src="imgs/logo2.gif" alt="Welcome to Freeside." width="144" height="104" border="0"></a>
- </td>
- <td width="100%" align="left" valign="top"> <h1>Open-source billing, ticketing
- and automation for ISPS and online businesses </h1></td>
+ <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
+ Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
</tr>
</table>
-</div>
-<div id="header2">
-
- <div id="nav"> <a href="index.html" id="nav">Home</a> | <a href="products.html" id="nav">Products</a>
- | <a href="services.html" id="nav">Services</a> | <a href="webdemo.html" id="nav">Web Demo</a> | <a href="developers.html" id="nav">Developers
- </a> | <a href="about.html" id="nav">About</a> | <a href="contact.html" id="nav">Contact</a> </div>
-</div>
-<div id="header3"></div>
+-->
-<div id="content1">
- <h6>Freeside Commercial Services</h6>
- <table cellpadding="0" cellspacing="0" class="servteal">
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
<tr>
- <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
- Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 </span> </th>
+ <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
</tr>
- </table>
- <table width="100%" cellspacing="0" cellpadding="0" class="serv">
<tr>
- <td align="left" valign="top"><img src="imgs/bk/servman.gif" width="230" height="248" class="leftFloat">
- <h4>Installation service - your hardware </h4>
-
- <p><b class="h4">$2000 </b>- Installation service<br>
- <br>
- Prefer your own hardware? This covers everything in the instructions,
- including writing an interface to your credit card and/or ACH processor,
- integration with your provisioning systems, setup of the signup server
- and self-service interface, and support through bringing the software
- live into a full production state.<br>
- <br>
- <b class="h4">$1000</b> - Installation of the Request Tracker ticketing
- system.<br>
- This covers complete installation and configuration of the open-source,
- enterprise-grade Request Tracker ticketing system.</p>
-
- <h6>Additional Installation service</h6>
-
- <p><b class="h6">$750</b> - Installation of FreeRADIUS server with MySQL
- or PostgreSQL backend.<br>
- <br>
- This covers complete installation, configuration, and integration
- of the advanced, open-source FreeRADIUS RADIUS server, as well as
- migration from your previous RADIUS configuration.</p>
- <p><b class="h6">$2500</b> - Complete mail server (including migration
- from current mail server), or<br>
- <br>
- <b class="h6">$1750</b> - Complete mail server (new ISPs - no migration)<br>
+ <td align="left" valign="top">
+
+<p>All implementation services include:</p>
+ <ul class="indented">
+ <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
+ <li>Installation and skinning of the customer signup and self-service portal
+ <li>Integration with your credit card and/or E-check processor
+ <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
+ <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
+ <li>Remote training session
+ <li>Support through bringing the software live and into production
+ </ul>
+
+ <p><b>Basic implementation service</b> - <b class="h6"><strike>$2950</strike> $2450</b> (Nov/Dec only)<br>
+ Basic implementation service includes six months of support.
<br>
- This covers installation and configuration of a complete mail server
- solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
- filtering, user-configurable spam filtering, virtual domain capability,
- Freeside integration and migration from your current mail server.
- Typical timeframe is two weeks.<br>
+ </p>
+
+<!--
+ <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
+ Basic implementation service as above, plus a full year of support, for one low monthly fee. No setup cost.
<br>
- <b class="h6">$2500</b> (est.) - Legacy data import from QuickBooks
- or Rodopi, or<br>
+ </p>
+-->
+
+ <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
+ Standard implementation service includes a full year of support.
<br>
- <b class="h6">$3000</b> (est.) - Legacy data import from any other
- system<br>
+ </p>
+
+ <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
+ Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
<br>
- This covers writing a custom script to import your legacy data and running
- test billings concurrently with your live billing to ensure trouble-free
- cut-over. </P>
+ </p>
+
+ <p>Looking for these implementation services including hardware? See our <a href="products.html">products</a>.</p>
+
</td>
</tr>
</table>
+
+</td></tr></table>
+<br>
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
+ <tr>
+ <th align="left" valign="top"><h3>Additional implementation services</h3>
+ </th>
+ </tr>
+ <tr>
+ <td align="left" valign="top">
+ <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
+ This service include complete installation, configuration, and integration
+ of the advanced, open-source FreeRADIUS RADIUS server, as well as
+ migration from your previous RADIUS configuration.</p>
+ <p>
+ <b>Legacy data import from BillMax</b> - (est.) <b class="h6">$2950</b><br>
+ <b>Legacy data import from Platypus</b> - (est.) <b class="h6">$2950</b><br>
+ <b>Legacy data import from any other
+ system</b> - (est.) <b class="h6">$3900</b><br>
+ Service includes writing custom import scripts to migrate your legacy data, refind by
+ test billing runs concurrently with your live billing to ensure trouble-free
+ cut-over.</P>
+ </td>
+ </tr>
+ </table>
+
+</td></tr></table>
+<br>
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
+ <tr>
+ <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
+ </tr>
+ <tr>
+ <td align="left" valign="top">
+ <p>All support contracts include:</p>
+ <ul class="indented">
+ <li>Quarterly upgrades
+<!-- <li>Offsite backup (optional).-->
+<!-- <li>Temporary replacement server available -->
+ <li>24/7 emergency support via telephone or pager
+ <li><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage for PCI compliance (optional)
+ </ul>
+ <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
+ <ul class="indented">
+ <li>Non-emergency support via email
+ <li>10% discount on additional consulting or customization work
+ </ul>
+ <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>3 hours/month of customizations
+ <li>20% discount on additional consulting or customization work
+ </ul>
+ <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>Direct access to all company developers and staff
+ <li>10 hours/month of customizations
+ <li>30% discount on additional consulting or customization work
+ </ul>
+ <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>Direct access to all company developers and staff
+ <li>24 hours/month of customizations
+ <li>40% discount on additional consulting or customization work
+ </ul>
+ <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>Direct access to all company developers and staff
+ <li>52 hours/month of customizations
+ <li>50% discount on additional consulting or customization work
+ </ul>
+ </td>
+ </tr>
+
+ </tr>
+ </table>
+
+</td></tr></table>
+<br>
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
<table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
<tr>
- <th align="left" valign="top" > <h3>Training</h3></tr>
+ <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
+ </tr>
<tr>
- <td align="left" valign="top"><blockquote>
- <p><b>$1000</b> - One day on-site training<br>
- <br>
+ <td align="left" valign="top">
+ <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
Half-day course for your sales and support representatives; time spent
as-needed with system administrators and bookkeeper/collections folks.<br>
<br>
- <b>$3000</b> - Three day on-site visit (two days training, one day
- live cutover)<br>
- <br>
+ <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
and support representatives.</p>
- </blockquote></td>
- </tr>
- <tr>
- <th align="left" valign="top" > <h3>Support Contracts</h3></th>
- </tr>
- <tr>
- <td align="left" valign="top"> <blockquote>
- <p><b>$150/month</b> - Email support, emergency phone support<br>
- <br>
- Non-emergency support by email only; 24/7 emergency support via telephone
- or pager. Includes upgrades and optional offsite backup. Fixes for
- any problems caused by a bug in the Freeside software itself are included
- at no extra charge.<br>
- <br>
- <b>$300/month</b> - Email, IM and phone support with minor customizations<br>
- <br>
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for up to five incidents/month.
- Includes upgrades, optional offsite backup, and 3 hours/month of customizations.
- Fixes for any problems caused by a bug in the Freeside software itself
- are included and not counted against the five incidents/month.<br>
- <br>
- <b>$750/month </b>- Unlimited email, IM and phone support with significant
- customizations<br>
- <br>
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for an unlimited number
- of incidents. Includes upgrades, optional offsite backup, and 12 hours/month
- of customizations.<br>
- <br>
- <b>$1500/month</b> - Sponsorship and unlimited support with major
- customizations<br>
- <br>
- Unlimited support as above, plus 32 hours/month of customizations.<br>
- All support contracts include remote upgrades (as desired, or scheduled
- regularly).<br>
- All support contracts include optional offsite backup service: Nightly,
- your database will be backup up, encrypted with your PGP/GPG public
- key, and transmitted to storage here. Your customer information is
- secure and can only be decrypted with your PGP/GPG private key.</p>
- </blockquote></td>
+ </td>
</tr>
+ </table>
+
+</td></tr></table>
+<br>
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
+
<tr>
- <th align="left" valign="top" > <h3>Custimization</h3></th>
+ <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
</tr>
<tr>
- <td align="left" valign="top" > <blockquote>
- <p><b>Customizations and extensions to the software are quoted on an
- individual basis. Is Freeside missing a feature crucial to you? Send
- a detailed description of your needs.</b></p>
- </blockquote></td>
+ <td align="left" valign="top">
+ <p>Customizations and extensions to the software can be quoted on an
+ individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
+ </td>
</tr>
</table>
- <table cellpadding="0" cellspacing="0" class="servteal">
- <tr>
- <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
- Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 </span> </th>
- </tr>
- </table>
- <p> </p>
-</div>
-
+</td></tr></table>
+<br>
+<b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
+<br><br>
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- <table width="90%" border="0" align="center" cellpadding="0" cellspacing="0">
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