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21 <td width="13%" height="104" align="center" valign="top"><a href="http://www.sisd.com/freeside"><img src="imgs/logo2.gif" alt="Welcome to Freeside." width="144" height="104" border="0"></a>
23 <td width="100%" align="left" valign="top"> <h1>Open-source billing, ticketing
24 and automation for ISPS and online businesses </h1></td>
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37 <h6>Freeside Commercial Services</h6>
38 <table cellpadding="0" cellspacing="0" class="servteal">
40 <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
41 Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 </span> </th>
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47 <h4>Installation service - your hardware </h4>
49 <p><b class="h4">$2000 </b>- Installation service<br>
51 Prefer your own hardware? This covers everything in the instructions,
52 including writing an interface to your credit card and/or ACH processor,
53 integration with your provisioning systems, setup of the signup server
54 and self-service interface, and support through bringing the software
55 live into a full production state.<br>
57 <b class="h4">$1000</b> - Installation of the Request Tracker ticketing
59 This covers complete installation and configuration of the open-source,
60 enterprise-grade Request Tracker ticketing system.</p>
62 <h6>Additional Installation service</h6>
64 <p><b class="h6">$750</b> - Installation of FreeRADIUS server with MySQL
65 or PostgreSQL backend.<br>
67 This covers complete installation, configuration, and integration
68 of the advanced, open-source FreeRADIUS RADIUS server, as well as
69 migration from your previous RADIUS configuration.</p>
70 <p><b class="h6">$2500</b> - Complete mail server (including migration
71 from current mail server), or<br>
73 <b class="h6">$1750</b> - Complete mail server (new ISPs - no migration)<br>
75 This covers installation and configuration of a complete mail server
76 solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
77 filtering, user-configurable spam filtering, virtual domain capability,
78 Freeside integration and migration from your current mail server.
79 Typical timeframe is two weeks.<br>
81 <b class="h6">$2500</b> (est.) - Legacy data import from QuickBooks
84 <b class="h6">$3000</b> (est.) - Legacy data import from any other
87 This covers writing a custom script to import your legacy data and running
88 test billings concurrently with your live billing to ensure trouble-free
95 <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
97 <th align="left" valign="top" > <h3>Training</h3></tr>
99 <td align="left" valign="top"><blockquote>
100 <p><b>$1000</b> - One day on-site training<br>
102 Half-day course for your sales and support representatives; time spent
103 as-needed with system administrators and bookkeeper/collections folks.<br>
105 <b>$3000</b> - Three day on-site visit (two days training, one day
108 Typical training sessions consist of a half-day course for your system
109 administrators, a half-day course for your bookkeeper/collections
110 folks, and a full day course (or two half-day courses) for your sales
111 and support representatives.</p>
115 <th align="left" valign="top" > <h3>Support Contracts</h3></th>
118 <td align="left" valign="top"> <blockquote>
119 <p><b>$150/month</b> - Email support, emergency phone support<br>
121 Non-emergency support by email only; 24/7 emergency support via telephone
122 or pager. Includes upgrades and optional offsite backup. Fixes for
123 any problems caused by a bug in the Freeside software itself are included
124 at no extra charge.<br>
126 <b>$300/month</b> - Email, IM and phone support with minor customizations<br>
128 Email, instant messenger and phone support during business hours;
129 24/7 emergency support via telephone or pager, for up to five incidents/month.
130 Includes upgrades, optional offsite backup, and 3 hours/month of customizations.
131 Fixes for any problems caused by a bug in the Freeside software itself
132 are included and not counted against the five incidents/month.<br>
134 <b>$750/month </b>- Unlimited email, IM and phone support with significant
137 Email, instant messenger and phone support during business hours;
138 24/7 emergency support via telephone or pager, for an unlimited number
139 of incidents. Includes upgrades, optional offsite backup, and 12 hours/month
140 of customizations.<br>
142 <b>$1500/month</b> - Sponsorship and unlimited support with major
145 Unlimited support as above, plus 32 hours/month of customizations.<br>
146 All support contracts include remote upgrades (as desired, or scheduled
148 All support contracts include optional offsite backup service: Nightly,
149 your database will be backup up, encrypted with your PGP/GPG public
150 key, and transmitted to storage here. Your customer information is
151 secure and can only be decrypted with your PGP/GPG private key.</p>
155 <th align="left" valign="top" > <h3>Custimization</h3></th>
158 <td align="left" valign="top" > <blockquote>
159 <p><b>Customizations and extensions to the software are quoted on an
160 individual basis. Is Freeside missing a feature crucial to you? Send
161 a detailed description of your needs.</b></p>
165 <table cellpadding="0" cellspacing="0" class="servteal">
167 <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
168 Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 </span> </th>
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