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4 <title>Freeside Services</title>
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10 <h6>Freeside Commercial Services</h6>
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13 <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
14 Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 </span> </th>
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20 <h4>Installation service - your hardware </h4>
22 <p><b class="h4">$2000 </b>- Installation service<br>
24 Prefer your own hardware? This covers everything in the instructions,
25 including writing an interface to your credit card and/or ACH processor,
26 integration with your provisioning systems, setup of the signup server
27 and self-service interface, and support through bringing the software
28 live into a full production state.<br>
30 <b class="h4">$1000</b> - Installation of the Request Tracker ticketing
32 This covers complete installation and configuration of the open-source,
33 enterprise-grade Request Tracker ticketing system.</p>
35 <h6>Additional Installation service</h6>
37 <p><b class="h6">$750</b> - Installation of FreeRADIUS server with MySQL
38 or PostgreSQL backend.<br>
40 This covers complete installation, configuration, and integration
41 of the advanced, open-source FreeRADIUS RADIUS server, as well as
42 migration from your previous RADIUS configuration.</p>
43 <p><b class="h6">$2500</b> - Complete mail server (including migration
44 from current mail server), or<br>
46 <b class="h6">$1750</b> - Complete mail server (new ISPs - no migration)<br>
48 This covers installation and configuration of a complete mail server
49 solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
50 filtering, user-configurable spam filtering, virtual domain capability,
51 Freeside integration and migration from your current mail server.
52 Typical timeframe is two weeks.<br>
54 <b class="h6">$2500</b> (est.) - Legacy data import from QuickBooks
57 <b class="h6">$3000</b> (est.) - Legacy data import from any other
60 This covers writing a custom script to import your legacy data and running
61 test billings concurrently with your live billing to ensure trouble-free
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70 <th align="left" valign="top" > <h3>Training</h3></tr>
72 <td align="left" valign="top"><blockquote>
73 <p><b>$1000</b> - One day on-site training<br>
75 Half-day course for your sales and support representatives; time spent
76 as-needed with system administrators and bookkeeper/collections folks.<br>
78 <b>$3000</b> - Three day on-site visit (two days training, one day
81 Typical training sessions consist of a half-day course for your system
82 administrators, a half-day course for your bookkeeper/collections
83 folks, and a full day course (or two half-day courses) for your sales
84 and support representatives.</p>
88 <th align="left" valign="top" > <h3>Support Contracts</h3></th>
91 <td align="left" valign="top"> <blockquote>
92 <p><b>$150/month</b> - Email support, emergency phone support<br>
94 Non-emergency support by email only; 24/7 emergency support via telephone
95 or pager. Includes upgrades and optional offsite backup. Fixes for
96 any problems caused by a bug in the Freeside software itself are included
97 at no extra charge.<br>
99 <b>$300/month</b> - Email, IM and phone support with minor customizations<br>
101 Email, instant messenger and phone support during business hours;
102 24/7 emergency support via telephone or pager, for up to five incidents/month.
103 Includes upgrades, optional offsite backup, and 3 hours/month of customizations.
104 Fixes for any problems caused by a bug in the Freeside software itself
105 are included and not counted against the five incidents/month.<br>
107 <b>$750/month </b>- Unlimited email, IM and phone support with significant
110 Email, instant messenger and phone support during business hours;
111 24/7 emergency support via telephone or pager, for an unlimited number
112 of incidents. Includes upgrades, optional offsite backup, and 12 hours/month
113 of customizations.<br>
115 <b>$1500/month</b> - Sponsorship and unlimited support with major
118 Unlimited support as above, plus 32 hours/month of customizations.<br>
119 All support contracts include remote upgrades (as desired, or scheduled
121 All support contracts include optional offsite backup service: Nightly,
122 your database will be backup up, encrypted with your PGP/GPG public
123 key, and transmitted to storage here. Your customer information is
124 secure and can only be decrypted with your PGP/GPG private key.</p>
128 <th align="left" valign="top" > <h3>Custimization</h3></th>
131 <td align="left" valign="top" > <blockquote>
132 <p><b>Customizations and extensions to the software are quoted on an
133 individual basis. Is Freeside missing a feature crucial to you? Send
134 a detailed description of your needs.</b></p>
138 <table cellpadding="0" cellspacing="0" class="servteal">
140 <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
141 Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 </span> </th>
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