3 # Any configuration directives you include here will override
4 # RT's default configuration file, RT_Config.pm
6 # To include a directive here, just copy the equivalent statement
7 # from RT_Config.pm and change the value. We've included a single
10 # If this file includes non-ASCII characters, it must be encoded in
13 # This file is actually a perl module, so you can include valid
16 # The converse is also true, if this file isn't valid perl, you're
17 # going to run into trouble. To check your SiteConfig file, use
20 # perl -c /path/to/your/etc/RT_SiteConfig.pm
22 #Set( $rtname, 'example.com');
24 # These settings should have been inserted by the initial Freeside install.
25 # Sometimes you may want to change domain, timezone, or freeside::URL later,
26 # everything else should probably stay untouched.
28 Set($rtname, '%%%RT_DOMAIN%%%');
29 Set($Organization, '%%%RT_DOMAIN%%%');
31 Set($Timezone, '%%%RT_TIMEZONE%%%');
33 Set($WebRemoteUserAuth, 1);
34 Set($WebFallbackToInternal, 1); #no
35 Set($WebRemoteUserAutocreate, 1);
37 $RT::URI::freeside::IntegrationType = 'Internal';
38 $RT::URI::freeside::URL = '%%%FREESIDE_URL%%%';
40 $RT::URI::freeside::URL =~ m(^(https?://[^/]+)(/.*)?$)i;
42 Set($WebPath, "$2/rt");
44 Set($DatabaseHost , '');
46 # These settings are user-editable.
48 Set($UsernameFormat, 'verbose'); #back to concise to hide email addresses
51 #Set($DefaultSummaryRows, 10);
53 Set($MessageBoxWidth, 80);
54 Set($MessageBoxRichTextHeight, 368);
56 #redirects to ticket display on quick create
57 #Set($DisplayTicketAfterQuickCreate, 1);
59 #Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
61 # Enable blacklist for e-mail notifications (matches via case insensitive regex)
62 #Set(@NotifyBlacklist,(qw(reddit.com slashdot.org frank)));
64 # Define default lifecycle to include resolved_quiet status workflow
67 initial => [qw(new)], # loc_qw
68 active => [qw(open stalled)], # loc_qw
69 inactive => [qw(resolved resolved_quiet rejected deleted)], # loc_qw
73 on_merge => 'resolved',
76 reminder_on_open => 'open',
77 reminder_on_resolve => 'resolved',
81 "" => [qw(new open resolved)],
83 # from => [ to list ],
84 new => [qw(open stalled resolved resolved_quiet rejected deleted)],
85 open => [qw(new stalled resolved resolved_quiet rejected deleted)],
86 stalled => [qw(new open rejected resolved resolved_quiet deleted)],
87 resolved => [qw(new open stalled rejected deleted)],
88 resolved_quiet => [qw(resolved)],
89 rejected => [qw(new open stalled resolved resolved_quiet deleted)],
90 deleted => [qw(new open stalled rejected resolved resolved_quiet)],
94 '* -> deleted' => 'DeleteTicket',
95 '* -> *' => 'ModifyTicket',
98 'new -> open' => { label => 'Open It', update => 'Respond' },
99 'new -> resolved' => { label => 'Resolve', update => 'Comment' },
100 'new -> resolved_quiet' => { label => 'Quiet Resolve', update => 'Comment' },
101 'new -> rejected' => { label => 'Reject', update => 'Respond' },
102 'new -> deleted' => { label => 'Delete', },
103 'open -> stalled' => { label => 'Stall', update => 'Comment' },
104 'open -> resolved' => { label => 'Resolve', update => 'Comment' },
105 'open -> resolved_quiet' => { label => 'Quiet Resolve', update => 'Comment' },
106 'open -> rejected' => { label => 'Reject', update => 'Respond' },
107 'stalled -> open' => { label => 'Open It', },
108 'resolved -> open' => { label => 'Re-open', update => 'Comment' },
109 'rejected -> open' => { label => 'Re-open', update => 'Comment' },
110 'deleted -> open' => { label => 'Undelete', },
113 # don't change lifecyle of the approvals, they are not capable to deal with
116 initial => [ 'new' ],
117 active => [ 'open', 'stalled' ],
118 inactive => [ 'resolved', 'rejected', 'deleted' ],
122 on_merge => 'resolved',
123 reminder_on_open => 'open',
124 reminder_on_resolve => 'resolved',
128 '' => [qw(new open resolved)],
130 # from => [ to list ],
131 new => [qw(open stalled resolved rejected deleted)],
132 open => [qw(new stalled resolved rejected deleted)],
133 stalled => [qw(new open rejected resolved deleted)],
134 resolved => [qw(new open stalled rejected deleted)],
135 rejected => [qw(new open stalled resolved deleted)],
136 deleted => [qw(new open stalled rejected resolved)],
139 '* -> deleted' => 'DeleteTicket',
140 '* -> rejected' => 'ModifyTicket',
141 '* -> *' => 'ModifyTicket',
144 'new -> open' => { label => 'Open It', update => 'Respond' },
145 'new -> resolved' => { label => 'Resolve', update => 'Comment' },
146 'new -> rejected' => { label => 'Reject', update => 'Respond' },
147 'new -> deleted' => { label => 'Delete', },
148 'open -> stalled' => { label => 'Stall', update => 'Comment' },
149 'open -> resolved' => { label => 'Resolve', update => 'Comment' },
150 'open -> rejected' => { label => 'Reject', update => 'Respond' },
151 'stalled -> open' => { label => 'Open It', },
152 'resolved -> open' => { label => 'Re-open', update => 'Comment' },
153 'rejected -> open' => { label => 'Re-open', update => 'Comment' },
154 'deleted -> open' => { label => 'Undelete', },
159 # Lifecycle 'default' from RT_Config.pm
160 # Customer may set the lifecycle on their ticket queue as 'hide_resolve_quiet'
161 # to suppress the 'resolve_quiet' ticket status
163 hide_resolve_quiet => {
164 initial => [qw(new)], # loc_qw
165 active => [qw(open stalled)], # loc_qw
166 inactive => [qw(resolved rejected deleted)], # loc_qw
170 on_merge => 'resolved',
172 denied => 'rejected',
173 reminder_on_open => 'open',
174 reminder_on_resolve => 'resolved',
178 "" => [qw(new open resolved)],
180 # from => [ to list ],
181 new => [qw( open stalled resolved rejected deleted)],
182 open => [qw(new stalled resolved rejected deleted)],
183 stalled => [qw(new open rejected resolved deleted)],
184 resolved => [qw(new open stalled rejected deleted)],
185 rejected => [qw(new open stalled resolved deleted)],
186 deleted => [qw(new open stalled rejected resolved )],
189 '* -> deleted' => 'DeleteTicket',
190 '* -> *' => 'ModifyTicket',
193 'new -> open' => { label => 'Open It', update => 'Respond' }, # loc{label}
194 'new -> resolved' => { label => 'Resolve', update => 'Comment' }, # loc{label}
195 'new -> rejected' => { label => 'Reject', update => 'Respond' }, # loc{label}
196 'new -> deleted' => { label => 'Delete', }, # loc{label}
197 'open -> stalled' => { label => 'Stall', update => 'Comment' }, # loc{label}
198 'open -> resolved' => { label => 'Resolve', update => 'Comment' }, # loc{label}
199 'open -> rejected' => { label => 'Reject', update => 'Respond' }, # loc{label}
200 'stalled -> open' => { label => 'Open It', }, # loc{label}
201 'resolved -> open' => { label => 'Re-open', update => 'Comment' }, # loc{label}
202 'rejected -> open' => { label => 'Re-open', update => 'Comment' }, # loc{label}
203 'deleted -> open' => { label => 'Undelete', }, # loc{label}
206 # don't change lifecyle of the approvals, they are not capable to deal with
209 initial => [ 'new' ],
210 active => [ 'open', 'stalled' ],
211 inactive => [ 'resolved', 'rejected', 'deleted' ],
215 on_merge => 'resolved',
216 reminder_on_open => 'open',
217 reminder_on_resolve => 'resolved',
221 '' => [qw(new open resolved)],
223 # from => [ to list ],
224 new => [qw(open stalled resolved rejected deleted)],
225 open => [qw(new stalled resolved rejected deleted)],
226 stalled => [qw(new open rejected resolved deleted)],
227 resolved => [qw(new open stalled rejected deleted)],
228 rejected => [qw(new open stalled resolved deleted)],
229 deleted => [qw(new open stalled rejected resolved)],
232 '* -> deleted' => 'DeleteTicket',
233 '* -> rejected' => 'ModifyTicket',
234 '* -> *' => 'ModifyTicket',
237 'new -> open' => { label => 'Open It', update => 'Respond' }, # loc{label}
238 'new -> resolved' => { label => 'Resolve', update => 'Comment' }, # loc{label}
239 'new -> rejected' => { label => 'Reject', update => 'Respond' }, # loc{label}
240 'new -> deleted' => { label => 'Delete', }, # loc{label}
241 'open -> stalled' => { label => 'Stall', update => 'Comment' }, # loc{label}
242 'open -> resolved' => { label => 'Resolve', update => 'Comment' }, # loc{label}
243 'open -> rejected' => { label => 'Reject', update => 'Respond' }, # loc{label}
244 'stalled -> open' => { label => 'Open It', }, # loc{label}
245 'resolved -> open' => { label => 'Re-open', update => 'Comment' }, # loc{label}
246 'rejected -> open' => { label => 'Re-open', update => 'Comment' }, # loc{label}
247 'deleted -> open' => { label => 'Undelete', }, # loc{label}