3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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17 <h6>We're exhibiting!</h6>
28 <a href="http://www.wispa.org/Events/WISPAmerica-2016" target="_blank"><img src="wispamerica2014.png" border=0 align="center" alt="WISPAmerica"></a>
32 <!--<h4>We're exhibiting!</h4>-->
33 <h6> WISPAmerica</h6>
35 <h4>Mar 15-17, 2016</h4>
36 <h4>Louisville, KY</h4>
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53 <h2>Freeside News...</h2></td>
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58 <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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61 <td width="115" align="right" valign="top"><nobr><b>Nov 9-11 2015:</b></nobr></td>
62 <td width="*">Exhibited at the <a href="http://www.ispsummit.ca/">Canadian ISP Summit</a></td>
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66 <td width="115" align="right" valign="top"><nobr><b>Oct 18-20 2015:</b></nobr></td>
67 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">Comptel Plus</a></td>
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71 <td width="115" align="right" valign="top"><nobr><b>Oct 12-15 2015:</b></nobr></td>
72 <td width="*">Training and exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA-2015">WISPAPalooza</a></td>
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76 <td width="115" align="right" valign="top"><nobr><b>Jul 28-29 2015:</b></nobr></td>
77 <td width="*">Exhibited at <a href="http://www.hostingcon.com/global">HostingCon</a></td>
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82 <td width="115" align="right" valign="top"><b>Jun 26 2015:</b></td>
83 <td width="*"><a href="/blog/2015/06/freeside-3-7-released/">3.7 released</a></td>
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87 <td width="115" align="right" valign="top"><nobr><b>Apr 12-14 2015:</b></nobr></td>
88 <td width="*">Exhibited at <a href="http://www.comptelplus.org">Comptel Plus</a></td>
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92 <td width="115" align="right" valign="top"><nobr><b>Feb 23-26 2015:</b></nobr></td>
93 <td width="*">Training and exhibited at <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx">WISPAmerica</a></td>
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97 <td width="115" align="right" valign="top"><b>Feb 21 2015:</b></td>
98 <td width="*"><a href="/blog/2015/02/freeside-3-6-released/">3.6 released</a></td>
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102 <td width="115" align="right" valign="top"><nobr><b>Feb 3-4 2015:</b></nobr></td>
103 <td width="*">Exhibited at <a href="http://fispalive.com/new-orleans-2015/new-orleans-2015-schedule-at-a-glance/">FISPA Live</a></td>
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120 <h4>Freeside offers business solutions:</h4>
121 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
123 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
125 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
127 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
129 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
138 <!-- <img src="imgs/freedom.gif" alt=" "> -->
142 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
143 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
144 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
145 software for their automation needs.<br>
147 For complete, easy deployment and maintenance, Freeside is available on
148 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
151 <b>Freeside's 100% web-based</b> user interface requires no
152 client installation of any kind. Comprehensive customer <b></b>self-care
153 and reseller interfaces empower your customers and resellers, and reduce
154 your staffing costs.<b></b><b></b></p>
157 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
159 <h6>KEY FEATURES</h6>
161 <h4><b></b>BILLING</h4>
163 <ul class="indented">
164 <li> Flexible pricing and rating plans including anniversary billing,
165 pro-rating, usage based billing and more. Plug-in system allows easy
166 addition of new pricing plans. </li>
167 <li> VoIP rating and billing, including DID inventory, rate plans, free
168 minutes, caps, and 800# billing.</li>
169 <li> Real-time credit card and electronic check processing with all major
170 processing gateways. Email, fax, printed and online invoicing.</div> </li>
173 <ul class="indented">
174 <li> Complete, integrated trouble ticketing system included, based on
175 Request Tracker from Best Practical Solutions </li>
176 <li> Auto-responds to customer email, assigns a ticket number and allows
177 your staff to track requests collaboratively </li>
178 <li> Multiple queues, custom fields, templates, ticket associations, templates,
179 customizable workflow, and more. </li>
181 <h4>NETWORK MONITORING</h4>
182 <ul class="indented">
183 <li> Complete, integrated network monitoring system included, based on
184 Torrus from K-Open GmbH</li>
185 <li>SNMP discovery, collection and graphing</li>
186 <li>95th percentile and volume billing</li>
189 <h4>CUSTOMER SERVICE</h4>
190 <ul class="indented">
191 <li>Online signup page with immediate credit card authorization and provisioning.</li>
192 <li>Customer self-care including invoice viewing, one-time and recurring
193 payments, adding and removing services, and password changes. </li>
194 <li>Simple API available to write your own self-service pages or applications.</li>
197 <ul class="indented">
198 <li>Unlimited resellers with branded invoices, individual pricing and
199 payment gateways.</li>
200 <li>Virtualized reseller access allows resellers access to only their
202 <li>Flexible, fine-grained access control<br>
213 <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
216 <h6>Awarded Best of Show</h6>
217 <h4>ITExpo West 2013</h4>
218 <h4>ITExpo East 2010</h4>
219 <h4>ITExpo East 2009</h4>
224 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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242 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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245 <h5>Please support network neutrality</h5>
246 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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