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use strict;
use warnings;
# New HTML templates
our @Templates = (
{ Queue => '0',
Name => 'Autoreply in HTML', # loc
Description => 'HTML Autoresponse template', # loc
Content => q[Subject: AutoReply: {$Ticket->Subject}
Content-Type: text/html
<p>Greetings,</p>
<p>This message has been automatically generated in response to the
creation of a trouble ticket regarding <b>{$Ticket->Subject()}</b>,
a summary of which appears below.</p>
<p>There is no need to reply to this message right now. Your ticket has been
assigned an ID of <b>{$Ticket->SubjectTag}</b>.</p>
<p>Please include the string <b>{$Ticket->SubjectTag}</b>
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.</p>
<p>Thank you,<br/>
{$Ticket->QueueObj->CorrespondAddress()}</p>
<hr/>
{$Transaction->Content(Type => 'text/html')}
],
},
{ Queue => '0',
Name => 'Transaction in HTML', # loc
Description => 'HTML transaction template', # loc
Content => 'RT-Attach-Message: yes
Content-Type: text/html
<b>{$Transaction->CreatedAsString}: Request <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{$Ticket->id}</a> was acted upon by {$Transaction->CreatorObj->Name}.</b>
<br>
<table border="0">
<tr><td align="right"><b>Transaction:</b></td><td>{$Transaction->Description}</td></tr>
<tr><td align="right"><b>Queue:</b></td><td>{$Ticket->QueueObj->Name}</td></tr>
<tr><td align="right"><b>Subject:</b></td><td>{$Transaction->Subject || $Ticket->Subject || "(No subject given)"} </td></tr>
<tr><td align="right"><b>Owner:</b></td><td>{$Ticket->OwnerObj->Name}</td></tr>
<tr><td align="right"><b>Requestors:</b></td><td>{$Ticket->RequestorAddresses}</td></tr>
<tr><td align="right"><b>Status:</b></td><td>{$Ticket->Status}</td></tr>
<tr><td align="right"><b>Ticket URL:</b></td><td><a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a></td></tr>
</table>
<br/>
<br/>
{$Transaction->Content( Type => "text/html")}
'
},
{ Queue => '0',
Name => 'Admin Correspondence in HTML', # loc
Description => 'HTML admin correspondence template', # loc
Content => 'RT-Attach-Message: yes
Content-Type: text/html
Ticket URL: <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a>
<br />
<br />
{$Transaction->Content(Type => "text/html");}
'
},
{ Queue => '0',
Name => 'Correspondence in HTML', # loc
Description => 'HTML correspondence template', # loc
Content => 'RT-Attach-Message: yes
Content-Type: text/html
{$Transaction->Content( Type => "text/html")}
'
},
{ Queue => '0',
Name => 'Admin Comment in HTML', # loc
Description => 'HTML admin comment template', # loc
Content =>
'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}
RT-Attach-Message: yes
Content-Type: text/html
<p>This is a comment about <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">ticket {$Ticket->id}</a>. It is not sent to the Requestor(s):</p>
{$Transaction->Content(Type => "text/html")}
'
},
{ Queue => '0',
Name => 'Status Change in HTML', # loc
Description => 'HTML Ticket status changed', # loc
Content => 'Subject: Status Changed to: {$Transaction->NewValue}
Content-Type: text/html
<a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a>
<br/>
<br/>
{$Transaction->Content(Type => "text/html")}
'
},
{ Queue => '0',
Name => 'Resolved in HTML', # loc
Description => 'HTML Ticket Resolved', # loc
Content => 'Subject: Resolved: {$Ticket->Subject}
Content-Type: text/html
<p>According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message.</p>
'
},
{ Queue => '___Approvals',
Name => "New Pending Approval in HTML", # loc
Description => "Notify Owners and AdminCcs of new items pending their approval", # loc
Content => 'Subject: New Pending Approval: {$Ticket->Subject}
Content-Type: text/html
<p>Greetings,</p>
<p>There is a new item pending your approval: <b>{$Ticket->Subject()}</b>,
a summary of which appears below.</p>
<p>Please <a href="{RT->Config->Get(\'WebURL\')}Approvals/Display.html?id={$Ticket->id}">approve
or reject this ticket</a>, or visit the <a href="{RT->Config->Get(\'WebURL\')}Approvals/">approvals
overview</a> to batch-process all your pending approvals.</p>
<hr />
{$Transaction->Content()}
'
},
{ Queue => '___Approvals',
Name => "Approval Passed in HTML", # loc
Description =>
"Notify Requestor of their ticket has been approved by some approver", # loc
Content => 'Subject: Ticket Approved: {$Ticket->Subject}
Content-Type: text/html
<p>Greetings,</p>
<p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>.
Other approvals may be pending.</p>
<p>Approver\'s notes:</p>
<blockquote>{ $Notes }</blockquote>
'
},
{ Queue => '___Approvals',
Name => "All Approvals Passed in HTML", # loc
Description =>
"Notify Requestor of their ticket has been approved by all approvers", # loc
Content => 'Subject: Ticket Approved: {$Ticket->Subject}
Content-Type: text/html
<p>Greetings,</p>
<p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>.
Its Owner may now start to act on it.</p>
<p>Approver\'s notes:</p>
<blockquote>{ $Notes }</blockquote>
'
},
{ Queue => '___Approvals',
Name => "Approval Rejected in HTML", # loc
Description =>
"Notify Owner of their rejected ticket", # loc
Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
Content-Type: text/html
<p>Greetings,</p>
<p>Your ticket has been rejected by <b>{ eval { $Approver->Name } }</b>.</p>
<p>Approver\'s notes:</p>
<blockquote>{ $Notes }</blockquote>
'
},
{ Queue => '___Approvals',
Name => "Approval Ready for Owner in HTML", # loc
Description =>
"Notify Owner of their ticket has been approved and is ready to be acted on", # loc
Content => 'Subject: Ticket Approved: {$Ticket->Subject}
Content-Type: text/html
<p>Greetings,</p>
<p>The ticket has been approved, you may now start to act on it.</p>
'
},
);
|
