diff options
Diffstat (limited to 'rt/etc/upgrade/4.1.9/content')
| -rw-r--r-- | rt/etc/upgrade/4.1.9/content | 190 |
1 files changed, 190 insertions, 0 deletions
diff --git a/rt/etc/upgrade/4.1.9/content b/rt/etc/upgrade/4.1.9/content new file mode 100644 index 000000000..3c68b6915 --- /dev/null +++ b/rt/etc/upgrade/4.1.9/content @@ -0,0 +1,190 @@ +use strict; +use warnings; + +# New HTML templates + +our @Templates = ( + { Queue => '0', + Name => 'Autoreply in HTML', # loc + Description => 'HTML Autoresponse template', # loc + Content => q[Subject: AutoReply: {$Ticket->Subject} +Content-Type: text/html + +<p>Greetings,</p> + +<p>This message has been automatically generated in response to the +creation of a trouble ticket regarding <b>{$Ticket->Subject()}</b>, +a summary of which appears below.</p> + +<p>There is no need to reply to this message right now. Your ticket has been +assigned an ID of <b>{$Ticket->SubjectTag}</b>.</p> + +<p>Please include the string <b>{$Ticket->SubjectTag}</b> +in the subject line of all future correspondence about this issue. To do so, +you may reply to this message.</p> + +<p>Thank you,<br/> +{$Ticket->QueueObj->CorrespondAddress()}</p> + +<hr/> +{$Transaction->Content(Type => 'text/html')} +], + }, + { Queue => '0', + Name => 'Transaction in HTML', # loc + Description => 'HTML transaction template', # loc + Content => 'RT-Attach-Message: yes +Content-Type: text/html + +<b>{$Transaction->CreatedAsString}: Request <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{$Ticket->id}</a> was acted upon by {$Transaction->CreatorObj->Name}.</b> +<br> +<table border="0"> +<tr><td align="right"><b>Transaction:</b></td><td>{$Transaction->Description}</td></tr> +<tr><td align="right"><b>Queue:</b></td><td>{$Ticket->QueueObj->Name}</td></tr> +<tr><td align="right"><b>Subject:</b></td><td>{$Transaction->Subject || $Ticket->Subject || "(No subject given)"} </td></tr> +<tr><td align="right"><b>Owner:</b></td><td>{$Ticket->OwnerObj->Name}</td></tr> +<tr><td align="right"><b>Requestors:</b></td><td>{$Ticket->RequestorAddresses}</td></tr> +<tr><td align="right"><b>Status:</b></td><td>{$Ticket->Status}</td></tr> +<tr><td align="right"><b>Ticket URL:</b></td><td><a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a></td></tr> +</table> +<br/> +<br/> +{$Transaction->Content( Type => "text/html")} +' + }, + { Queue => '0', + Name => 'Admin Correspondence in HTML', # loc + Description => 'HTML admin correspondence template', # loc + Content => 'RT-Attach-Message: yes +Content-Type: text/html + +Ticket URL: <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a> +<br /> +<br /> +{$Transaction->Content(Type => "text/html");} +' + }, + { Queue => '0', + Name => 'Correspondence in HTML', # loc + Description => 'HTML correspondence template', # loc + Content => 'RT-Attach-Message: yes +Content-Type: text/html + +{$Transaction->Content( Type => "text/html")} +' + }, + { Queue => '0', + Name => 'Admin Comment in HTML', # loc + Description => 'HTML admin comment template', # loc + Content => +'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;} +RT-Attach-Message: yes +Content-Type: text/html + +<p>This is a comment about <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">ticket {$Ticket->id}</a>. It is not sent to the Requestor(s):</p> + +{$Transaction->Content(Type => "text/html")} +' + }, + { Queue => '0', + Name => 'Status Change in HTML', # loc + Description => 'HTML Ticket status changed', # loc + Content => 'Subject: Status Changed to: {$Transaction->NewValue} +Content-Type: text/html + +<a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a> +<br/> +<br/> +{$Transaction->Content(Type => "text/html")} +' + }, + { Queue => '0', + Name => 'Resolved in HTML', # loc + Description => 'HTML Ticket Resolved', # loc + Content => 'Subject: Resolved: {$Ticket->Subject} +Content-Type: text/html + +<p>According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message.</p> +' + }, + { Queue => '___Approvals', + Name => "New Pending Approval in HTML", # loc + Description => "Notify Owners and AdminCcs of new items pending their approval", # loc + Content => 'Subject: New Pending Approval: {$Ticket->Subject} +Content-Type: text/html + +<p>Greetings,</p> + +<p>There is a new item pending your approval: <b>{$Ticket->Subject()}</b>, +a summary of which appears below.</p> + +<p>Please <a href="{RT->Config->Get(\'WebURL\')}Approvals/Display.html?id={$Ticket->id}">approve +or reject this ticket</a>, or visit the <a href="{RT->Config->Get(\'WebURL\')}Approvals/">approvals +overview</a> to batch-process all your pending approvals.</p> + +<hr /> +{$Transaction->Content()} +' + }, + { Queue => '___Approvals', + Name => "Approval Passed in HTML", # loc + Description => + "Notify Requestor of their ticket has been approved by some approver", # loc + Content => 'Subject: Ticket Approved: {$Ticket->Subject} +Content-Type: text/html + +<p>Greetings,</p> + +<p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>. +Other approvals may be pending.</p> + +<p>Approver\'s notes:</p> +<blockquote>{ $Notes }</blockquote> +' + }, + { Queue => '___Approvals', + Name => "All Approvals Passed in HTML", # loc + Description => + "Notify Requestor of their ticket has been approved by all approvers", # loc + Content => 'Subject: Ticket Approved: {$Ticket->Subject} +Content-Type: text/html + +<p>Greetings,</p> + +<p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>. +Its Owner may now start to act on it.</p> + +<p>Approver\'s notes:</p> +<blockquote>{ $Notes }</blockquote> +' + }, + { Queue => '___Approvals', + Name => "Approval Rejected in HTML", # loc + Description => + "Notify Owner of their rejected ticket", # loc + Content => 'Subject: Ticket Rejected: {$Ticket->Subject} +Content-Type: text/html + +<p>Greetings,</p> + +<p>Your ticket has been rejected by <b>{ eval { $Approver->Name } }</b>.</p> + +<p>Approver\'s notes:</p> +<blockquote>{ $Notes }</blockquote> +' + }, + { Queue => '___Approvals', + Name => "Approval Ready for Owner in HTML", # loc + Description => + "Notify Owner of their ticket has been approved and is ready to be acted on", # loc + Content => 'Subject: Ticket Approved: {$Ticket->Subject} +Content-Type: text/html + +<p>Greetings,</p> + +<p>The ticket has been approved, you may now start to act on it.</p> + +' + }, +); + |