Merge branch 'master' of git.freeside.biz:/home/git/www

diff --git a/associations.html b/associations.html
index ca9d864..9b54425 100644 (file)
--- a/associations.html
+++ b/associations.html
@@ -95,8 +95,8 @@
   <tr>
     <th>Executive Director / CEO</th>
     <td>BDFL Chuck McCown</td>
-    <td>(new) Claude Aiken</td>
-    <td>(new) Betty Burke (was: Jim Hollis)</td>
+    <td>Claude Aiken</td>
+    <td>no one :(</td>
     <td>Chip Pickering</td>
     <td>Shirley Bloomfield</td>
     <td>Matthew M. Polka</td>

diff --git a/demo.html b/demo.html
index 4bd3c47..e518ffb 100644 (file)
--- a/demo.html
+++ b/demo.html
@@ -15,13 +15,13 @@
       <th valign="middle" align="left">
         <table cellspacing="0" cellpadding="0">
           <tr> 
-            <td align="left" valign="top"><a href="http://backoffice-demo.freeside.biz/freeside" target="_top"><img border=0 src="imgs/webdemo/backoffice_shd.gif"></a></td> 
+            <td align="left" valign="top"><a href="http://webdemo.freeside.biz/freeside" target="_top"><img border=0 src="imgs/webdemo/backoffice_shd.gif"></a></td> 
             <th align="left" valign="top">
               <h5>Back office</h5>
               <h6>Billing, ticketing, reporting and configuration for employees and resellers</h6>
               <p>The majority of Freeside's functionality is accessed from here.  The back office interface includes searching and viewing of customers, invoices, trouble tickets and services, as well as reporting, configuration, per-user access control, resellser virtualization and more.</p>
               <p>Log on with Username: <b>guest</b> and Password: <b>guest</b> when prompted
-              <p><a href="http://backoffice-demo.freeside.biz/freeside" target="_top">Check 
+              <p><a href="http://webdemo.freeside.biz/freeside" target="_top">Check 
                 it out!</a> </p>
             </td>
           </tr>

diff --git a/services.html b/services.html
index 27487f0..82a914e 100644 (file)
--- a/services.html
+++ b/services.html
@@ -95,7 +95,7 @@
 
   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
     <tr> 
-      <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
+      <th align="left" valign="top"><a name="support"><h3>Support Contracts for on-premise implementations</h3></th>
     </tr>
     <tr> 
       <td align="left" valign="top">
@@ -105,8 +105,10 @@
   <tr>
     <th><!--<B>Services included</B>--></th>
     <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
+<!--
     <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
     <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
+-->
     <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
     <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
     <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
@@ -115,42 +117,50 @@
 
   <tr>
     <th><!--<B>Services included</B>--></th>
+<!--
     <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
     <th>Standard support</th>
+-->
     <th>Most popular support level</th>
     <th>Large customizations</th>
-    <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
-    <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
+    <th>Extensive customizations</th>
+    <th>Dedicated developer</th>
   </tr>
 
   <tr>
     <td>Monthly cost</td>
-    <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
-    <td><B>$395</B></td>
-    <td><B>$800</B></td>
-    <td><B>$1600</B></td>
-    <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
-    <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
+<!--
+    <td STYLE="background-color: #EEEEEE"><B>$295</B></td>
+    <td><B>$595</B></td>
+-->
+    <td><B>$1200</B></td>
+    <td><B>$2450</B></td>
+    <td><B>$4900</B></td>
+    <td><B>$9900</B></td>
   </tr>
 
   <tr>
     <td>Upgrades (OS, database and Freeside)</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+-->
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
     <td><span class="smyes">optional</span></td>
+-->
+    <td><span class="smyes">optional</span></td>
+    <td><span class="smyes">optional</span></td>
     <td><span class="smyes">optional</span></td>
     <td><span class="smyes">optional</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
   </tr>
 
 <!--
@@ -167,62 +177,74 @@
 
   <tr>
     <td>Email support</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+-->
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+-->
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+-->
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>24/7 emergency support</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
+-->
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Private mailing list for large providers</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
+-->
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Customization hours per month<br>(with "rollover" for unused time)</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
-    <td><span class="smyes">2&frac12; hours</span></td>
-    <td><span class="smyes">8 hours</span></td>
-    <td><span class="smyes">20 hours</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
+    <td><span class="smyes">3 hours</span></td>
+-->
+    <td><span class="smyes">10 hours</span></td>
+    <td><span class="smyes">26 hours</span></td>
+    <td><span class="smyes">60 hours</span></td>
+    <td><span class="smyes">128 hours</span></td>
   </tr>
 
 <!-- we still do this for gold+, just trying to make the feature list more
@@ -240,32 +262,38 @@
 
   <tr>
     <td>Direct access to all developers and staff</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
+-->
     <td><span class="no">&#x2716;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Lead role in defining product roadmap</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
+-->
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Dedicated senior developer</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
+-->
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="no">&#x2716;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td><span class="no">&#x2716;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
   </tr>
 
 <!--
@@ -282,12 +310,14 @@
 
   <tr>
     <td>Discount on additional work<br>(consulting or customizations)</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
     <td><B>15%</B></td>
-    <td><B>25%</B></td>
+-->
+    <td><B>20%</B></td>
     <td><B>30%</B></td>
-    <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
-    <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
+    <td><B>40%</B></td>
+    <td><B>50%</B></td>
   </tr>
 
 </table>

diff --git a/wispa-billing-vendors.html b/wispa-billing-vendors.html
index 2502d00..21ae23d 100644 (file)
--- a/wispa-billing-vendors.html
+++ b/wispa-billing-vendors.html
@@ -1,16 +1,16 @@
 <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
 <html>
 <head>
-<title>WISPA Member Billing Software Comparison 2019</title>
+<title>WISPA Member Billing Software Comparison 2020</title>
 { include('elements/header.html'); }
 
 <div id="content1"> 
 
-  <h6>WISPA Member Billing Software Comparison 2019</h6>
+  <h6>WISPA Member Billing Software Comparison 2020</h6>
 
 <p align="left">I put together a concise comparison highlighting the differences between different billing systems.  I tried hard not to make a useless advertisement with a long list of features, but rather a digestable, fair comparison of relevant information about the competition.
 
-<p align="left">Of course I hope you'll consider <a href="http://freeside.biz/">Freeside</a>, but I know we're not the right fit for everyone.  These eleven vendors support WISPA through association membership and trade show sponsorshop.  Please consider supporting vendors who support our industry.
+<p align="left">Of course I hope you'll consider <a href="http://freeside.biz/">Freeside</a>, but I know we're not the right fit for everyone.  These nine vendors support WISPA through association membership and trade show sponsorshop.  Please consider supporting vendors who support our industry.
 
 <p align="left">I hope this helps you find the right billing vendor for you!
 
@@ -31,16 +31,15 @@ Freeside Internet Services, Inc.<br>
 
   <tr>
     <td></td>
-    <td><a href="http://freeside.biz/"><img src="imgs/small-logo.png" alt="Freeside" width=184></a></td>
-    <td><img src="http://www.wavonline.com/core/media/media.nl?id=3396437&c=4148527&h=68c8da7d49b7c32cd33c" width=130 alt="Azotel"></a></td>
+    <td><a href="http://freeside.biz/"><img src="imgs/big-logo.png" alt="Freeside" width=170></a></td>
+    <td><img src="https://www.wavonline.com/core/media/media.nl?id=3396437&c=4148527&h=68c8da7d49b7c32cd33c" width=130 alt="Azotel"></a></td>
     <td><img src="https://www.billmax.com/wp-content/uploads/2019/03/billmax_logo.jpg" width=130 alt="Billmax"></a></td>
     <td><img src="http://www.directlinkadmin.com/img/logo.png" width=130 alt="DirectLink Admin"></a></td>
-    <td><img src="http://site2.ispbilling.com/wp-content/uploads/2013/04/platypus_logo_250x77.jpg" width=130 alt="Platypus"></a></td>
-    <td><img src="http://www.wispa.org/Portals/37/ContactImages/8978.png" width=130 alt="Powercode"></a></td>
-    <td><img src="http://www.wispa.org/Portals/37/ContactImages/8952.png" width=130 alt="Sonar"></a></td>
-    <td><img src="https://splynx.com/wp-content/uploads/2016/01/Logo_site-3.png" width=130 alt="Splynx"></a></td>
-    <td><img src="https://static.wixstatic.com/media/401807_734fa8d8fc734cc08bbbe575ff5aa3c1~mv2.png/v1/fill/w_281,h_48,al_c,usm_0.66_1.00_0.01/FibersmithSuite_FINAL-01.png" width=130 alt="Vision by Fibersmith"><br>Vision</a></td>
-    <td><img src="https://d1a309rwthnrm3.cloudfront.net/wp-content/uploads/2014/01/04183021/visp.png" width=130 alt="VISP"></a></td>
+    <td><img src="\1chttps://static.wixstatic.com/media/0efe23_72af937a5e054405ac6996764862672a~mv2.png/v1/fill/w_490,h_126,al_c,q_85,usm_0.66_1.00_0.01/FibersmithSuite_FINAL-04.webp" width=130 alt="Fibersmith Vision"></a></td>
+    <td><img src="https://149367252.v2.pressablecdn.com/wp-content/uploads/2013/04/platypus_logo_250x77.jpg" width=130 alt="Platypus"></a></td>
+    <td><img src="https://powercode.com/wp-content/uploads/2017/01/PowercodeLogo-e1484094083135.png" width=130 alt="Powercode"></a></td>
+    <td><img src="https://sonar.community/uploads/default/original/1X/c35bf221aa51dd0f7dec4485a25364842f1d455e.png" width=130 alt="Sonar"></a></td>
+    <td><img src="https://visp.net/wp-content/uploads/2019/05/visp-logo-small.png" width=130 alt="VISP"></a></td>
   </tr>
 
   <tr>
@@ -54,16 +53,14 @@ Freeside Internet Services, Inc.<br>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
  </tr>
 
-<!--
+<!-- someday there will be trade shows again
   <tr>
-    <th>Exhibiting at <a href="http://www.wispa.org/Events/WISPAmerica">WISPAmerica&nbsp;2018</a></th>
-    <td><span class="yes">&#x2714;</span><br>Booth #512</td>
+    <th>Exhibiting at <a href="http://www.wispa.org/Events/WISPAPALOOZA-2018">WISPAmerica&nbsp;2018</a></th>
+    <td><span class="maybe">&#x2714;</span><br>Booth #???</td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td><span class="no">&#x2716;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="no">&#x2716;</span></td>
     <td><span class="yes">&#x2714;</span></td>
@@ -80,6 +77,7 @@ Freeside Internet Services, Inc.<br>
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
+    <td><span class="no">&#x2716;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="no">&#x2716;</span></td>
@@ -95,6 +93,7 @@ Freeside Internet Services, Inc.<br>
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
+    <td><span class="no">&#x2716;</span></td>
     <td><span class="maybe">new/preliminary</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="no">&#x2716;</span></td>
@@ -107,7 +106,7 @@ Freeside Internet Services, Inc.<br>
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
-    <td><span class="no">&#x2716;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
@@ -158,7 +157,6 @@ Freeside Internet Services, Inc.<br>
     <td>Proprietary</td>
     <td>Proprietary</td>
     <td>Proprietary</td>
-    <td>Proprietary</td>
   </tr>
 
   <tr>
@@ -181,6 +179,7 @@ Freeside Internet Services, Inc.<br>
     <td>$18,000 (one-time, not monthly)</td>
     <td>$199</td>
     <td>$500</td>
+    <td>?</td>
     <td>$170 <!-- ($167 Platypus + $3 Windows 10 license amortized over 36 months) --></td>
     <td>$1330</td>
     <td>$1250</td>
@@ -195,6 +194,7 @@ Freeside Internet Services, Inc.<br>
     <td>?</td>
     <td>c. $600</td>
     <td>$1750</td>
+    <td>?</td>
     <td>$368 <!-- ($314 Platypus + $54 Windows 2012 server &amp; SQL server 2014 Standard w/10 CALs, amortized over 36 months) --></td>
     <td>$3920</td>
     <td>$1500</td>
@@ -237,15 +237,14 @@ Freeside Internet Services, Inc.<br>
 
   <tr>
     <th>Ongoing development</th>
-    <td>Active (new major version 2016)</td>
+    <td>Active</td>
+    <td>Active</td>
     <td>Active</td>
     <td>Active</td>
     <td>Active (new product)</td>
     <td>Minimal</td>
     <td>Active</td>
-    <td>Active (new product)</td>
-    <td>Active (new product)</td>
-    <td>Active (new product)</td>
+    <td>Active</td>
     <td>Active</td>
   </tr>
 
@@ -255,6 +254,7 @@ Freeside Internet Services, Inc.<br>
     <td>Small</td>
     <td>Large</td>
     <td>Small</td>
+    <td>Small?</td>
     <td>New product</td>
     <td>Large</td>
     <td>New product</td>
@@ -270,11 +270,10 @@ Freeside Internet Services, Inc.<br>
     <td>Ireland (sold through US distributors)</td>
     <td>US</td>
     <td>US</td>
-    <td>Canada (Platypus in US)</td>
-    <td>US</td>
     <td>US</td>
-    <td>Czech Republic / Kenya / US</td>
+    <td>Canada (Platypus in US)</td>
     <td>US</td>
+    <td>Canada</td>
     <td>Philippines / Hong Kong</td>
   </tr>
 
@@ -284,6 +283,7 @@ Freeside Internet Services, Inc.<br>
     <td>Billing software</td>
     <td>Billing and geologic software</td>
     <td>MDU ISP (VideoDirect)</td>
+    <td>Fiber consulting</td>
     <td>Domain names, mobile phone service (OpenSRS, Ting, Tucows)</td>
     <td>WISP (Bertram wireless)</td>
     <td>Billing software</td>
@@ -312,6 +312,7 @@ Freeside Internet Services, Inc.<br>
     <td>2010<!--2005 (2010 USA)--></td>
     <td>1997</td>
     <td>2015</td>
+    <td>2019</td>
     <td>1996</td>
     <td>2003</td>
     <td>2015</td>
@@ -326,11 +327,10 @@ Freeside Internet Services, Inc.<br>
     <td>Simple hosted system for small WISPs, almost like a franchise</td>
     <td>Old ISP system, dormant for years, revived in 2012</td>
     <td>New system with MDU features</td>
+    <td>New, fiber-focused system from long-time fiber consultants Fibersmith</td>
     <td>Windows client/server application; limited web interface.  Can print and mail your invoices.</td>
     <td>Humongous trade show booths.  Glassdoor horror stories.</td>
-    <td>Ex-Powercode team, rapid development, acquired WISPMon in September 2017</td>
-    <td>Up-and-coming new system with lots of international customers</td>
-    <td>New, fiber-focused system from respected consultants FiberSmith</td>
+    <td>Ex-Powercode team, rapid development, acquired WISPMon in 2017</td>
     <td>Can also host your email and answer your support calls</td>
   </tr>
 
@@ -339,7 +339,7 @@ Freeside Internet Services, Inc.<br>
 </table>
 
 <br>
-Last updated May 8th, 2019 | <a href="http://freeside.biz/gitlist/www.git/commits/master/wispa-billing-vendors.html">Revision history</a>
+Last updated May 20th, 2020 | <a href="http://freeside.biz/gitlist/www.git/commits/master/wispa-billing-vendors.html">Revision history</a>
 
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