<p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
<ul class="indented">
<li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- <li>2 hours/month of customizations.
+ <li>3 hours/month of customizations.
<li>20% discount on additional consulting or customization work.
</ul>
<p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
<ul class="indented">
<li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
<li>Direct access to all company developers and staff.
- <li>50 hours/month of customizations.
+ <li>52 hours/month of customizations.
<li>50% discount on additional consulting or customization work.
</ul>
</td>