24/7 emergency support via telephone or pager, for up to five incidents/month.
Includes 2 hours/month of customizations.<br>
<br>
- <b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support with customizations<br>
+ <b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations<br>
Email, instant messenger and phone support during business hours;
24/7 emergency support via telephone or pager, for an unlimited number
- of incidents. Includes 12 hours/month
+ of incidents. Direct access to all company developers and staff. Includes 12 hours/month
of customizations.<br>
<br>
- <b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support with significant customizations<br>
- Unlimited support as above, plus 28 hours/month of customizations.<br>
+ <b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support with substantial customizations<br>
+ Unlimited support as above including direct access to all company developers and staff, plus 28 hours/month of customizations.<br>
<br>
<b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support with major customizations<br>
- Unlimited support as above, plus 60 hours/month of customizations.<br>
+ Unlimited support as above including direct access to all company developers and staff, plus 60 hours/month of customizations.<br>
</p>
</td>
</tr>