week of training

[www.git] / services.html

diff --git a/services.html b/services.html
index 129864e..fdcd96d 100644 (file)
--- a/services.html
+++ b/services.html
@@ -136,7 +136,7 @@
     <td><b>Silver</b></td>
     <td><b class="h6">$395/month</b></td>
     <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
-    <td>3 hours/month</td>
+    <td>2.5 hours/month</td>
     <td>20%</td>
   </tr>
 
@@ -144,7 +144,7 @@
     <td><b>Gold</b></td>
     <td><b class="h6">$800/month</b></td>
     <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
-    <td>10 hours/month</td>
+    <td>8 hours/month</td>
     <td>30%</td>
   </tr>
 
@@ -152,7 +152,7 @@
     <td><b>Platinum</b></td>
     <td><b class="h6">$1600/month</b></td>
     <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
-    <td>24 hours/month</td>
+    <td>20 hours/month</td>
     <td>40%</td>
   </tr>
 
@@ -160,7 +160,7 @@
     <td><b>Diamond</b></td>
     <td><b class="h6">$3200/month</b></td>
     <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
-    <td>52 hours/month</td>
+    <td>48 hours/month</td>
     <td>50%</td>
   </tr>
 
@@ -168,7 +168,7 @@
     <td><b>Sapphire</b></td>
     <td><b class="h6">$6400/month</b></td>
     <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
-    <td>108 hours/month</td>
+    <td>100 hours/month</td>
     <td>50%</td>
   </tr>
 
@@ -183,34 +183,34 @@
             <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
             <ul class="indented">
               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-              <li>3 hours/month of customizations
+              <li>2.5 hours/month of customizations
               <li>15% discount on additional consulting or customization work
             </ul>
             <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support with significant customizations
             <ul class="indented">
               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-              <li>10 hours/month of customizations
+              <li>8 hours/month of customizations
               <li>25% discount on additional consulting or customization work
             </ul>
             <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Unlimited support, direct developer access and substantial customizations<br>
             <ul class="indented">
               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
               <li>Direct access to all company developers and staff
-              <li>24 hours/month of customizations
+              <li>20 hours/month of customizations
               <li>30% discount on additional consulting or customization work
             </ul>
             <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
             <ul class="indented">
               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
               <li>Direct access to all company developers and staff
-              <li>52 hours/month of customizations
+              <li>48 hours/month of customizations
               <li>40% discount on additional consulting or customization work
             </ul>
             <p><b>Sapphire</b> - <b class="h6">$6400/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
             <ul class="indented">
               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
               <li>Direct access to all company developers and staff
-              <li>108 hours/month of customizations
+              <li>100 hours/month of customizations
               <li>50% discount on additional consulting or customization work
             </ul>
         </td>
@@ -238,7 +238,12 @@
             Typical training sessions consist of a half-day course for your system 
             administrators, a half-day course for your bookkeeper/collections 
             folks, and a full day course (or two half-day courses) for your sales 
-            and support representatives.</p>
+            and support representatives.
+            <br>
+            <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
+            Typical training sessions consist of a day course for your system 
+            administrators, a day course for your bookkeeper/collections folks,
+            and two full day courses for your sales and support representatives.
         </td>
     </tr>
   </table>