<table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
<tr>
- <th align="left" valign="top"><a name="install"><h3>Installation service</h3></a></th>
+ <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
</tr>
<tr>
<td align="left" valign="top">
- <p><b>Freeside and RT Installation service</b> - <b class="h6">$2000</b><br>
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage.
+<p>All implementation services include:</p>
+ <ul class="indented">
+ <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
+ <li>Installation and skinning of the customer signup and self-service portal
+ <li>Integration with your credit card and/or E-check processor
+ <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
+ <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
+ <li>Remote training session
+ <li>Support through bringing the software live and into production
+ </ul>
+
+ <p><b>Basic implementation service</b> - <b class="h6">$2950</b><br>
+ Basic implementation service includes six months of support.
+ <br>
+ </p>
+
+<!--
+ <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
+ Basic implementation service as above, plus a full year of support, for one low monthly fee. No setup cost.
<br>
</p>
+-->
+
+ <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
+ Standard implementation service includes a full year of support.
+ <br>
+ </p>
+
+ <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
+ Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+ <br>
+ </p>
+
+ <p>Looking for these implementation services including hardware? See our <a href="products.html">products</a>.</p>
</td>
</tr>
<table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
<tr>
- <th align="left" valign="top"><h3>Additional installation services</h3>
+ <th align="left" valign="top"><h3>Additional implementation services</h3>
</th>
</tr>
<tr>
<td align="left" valign="top">
- <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$750</b><br>
+ <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
This service include complete installation, configuration, and integration
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.</p>
<p>
- <b>Complete mail server (including migration from current mail server) - </b><b class="h6">$2500</b>, or<br>
- <b>Complete mail server (new ISPs - no migration)</b> - <b class="h6">$1750</b><br>
- This service includes installation and configuration of a complete mail server
- solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
- filtering, user-configurable spam filtering, virtual domain capability,
- Freeside integration and migration from your current mail server.
- Typical timeframe is two weeks.<br>
- <br>
- <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2500</b>, or<br>
+ <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
<b>Legacy data import from any other
- system</b> - (est.) <b class="h6">$3000</b><br>
- Service includes writing a custom script to import your legacy data and running
- test billings concurrently with your live billing to ensure trouble-free
- cut-over. </P>
+ system</b> - (est.) <b class="h6">$4900</b><br>
+ Service includes writing custom import scripts to migrate your legacy data, refind by
+ test billing runs concurrently with your live billing to ensure trouble-free
+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
</td>
</tr>
</table>
<td align="left" valign="top">
<p>All support contracts include:</p>
<ul class="indented">
- <li>Quarterly upgrades.
- <li>Optional offsite backup.
- <li>Hotfixes for any bugs in the Freeside software itself.
- <li>24/7 emergency support via telephone or pager.
+ <li>Quarterly upgrades
+<!-- <li>Offsite backup (optional).-->
+<!-- <li>Temporary replacement server available -->
+ <li>24/7 emergency support via telephone or pager
+ <li>"Rollover" for unused customization hours
+ <li><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage for PCI compliance (optional)
</ul>
- <p><b>Bronze</b> - <b class="h6">$150/month</b> - Email support and upgrades
+<!--
+<table>
+ <tr>
+ <th>Contract</th>
+ <th>Price</th>
+ <th>Support</th>
+ <th>Customizations</th>
+ <th>Discount on additional work</th>
+ <tr>
+
+ <tr>
+ <td><b>Bronze</b></td>
+ <td><b class="h6">$195/month</b></td>
+ <td>Non-emergency support via email</td>
+ <td>None</td>
+ <td>10%</td>
+ </tr>
+
+ <tr>
+ <td><b>Silver</b></td>
+ <td><b class="h6">$395/month</b></td>
+ <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td>2.5 hours/month</td>
+ <td>20%</td>
+ </tr>
+
+ <tr>
+ <td><b>Gold</b></td>
+ <td><b class="h6">$800/month</b></td>
+ <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td>8 hours/month</td>
+ <td>30%</td>
+ </tr>
+
+ <tr>
+ <td><b>Platinum</b></td>
+ <td><b class="h6">$1600/month</b></td>
+ <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td>20 hours/month</td>
+ <td>40%</td>
+ </tr>
+
+ <tr>
+ <td><b>Diamond</b></td>
+ <td><b class="h6">$3200/month</b></td>
+ <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td>48 hours/month</td>
+ <td>50%</td>
+ </tr>
+
+ <tr>
+ <td><b>Sapphire</b></td>
+ <td><b class="h6">$6400/month</b></td>
+ <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td>100 hours/month</td>
+ <td>50%</td>
+ </tr>
+
+</table>
+-->
+
+ <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
<ul class="indented">
- <li>Non-emergency support via email.
- <li>10% discount on additional consulting or customization work.
+ <li>Non-emergency support via email
+ <li>10% discount on additional consulting or customization work
</ul>
- <p><b>Silver</b> - <b class="h6">$300/month</b> - Email, IM and phone support with minor customizations
+ <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
<ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- <li>2 hours/month of customizations.
- <li>20% discount on additional consulting or customization work.
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>2.5 hours/month of customizations
+ <li>15% discount on additional consulting or customization work
</ul>
- <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
+ <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support with significant customizations
<ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- <li>Direct access to all company developers and staff.
- <li>12 hours/month of customizations.
- <li>30% discount on additional consulting or customization work.
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>8 hours/month of customizations
+ <li>25% discount on additional consulting or customization work
</ul>
- <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
+ <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Unlimited support, direct developer access and substantial customizations<br>
<ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- <li>Direct access to all company developers and staff.
- <li>28 hours/month of customizations.
- <li>40% discount on additional consulting or customization work.
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>Direct access to all company developers and staff
+ <li>20 hours/month of customizations
+ <li>30% discount on additional consulting or customization work
</ul>
<p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
<ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- <li>Direct access to all company developers and staff.
- <li>60 hours/month of customizations.
- <li>50% discount on additional consulting or customization work.
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>Direct access to all company developers and staff
+ <li>48 hours/month of customizations
+ <li>40% discount on additional consulting or customization work
+ </ul>
+ <p><b>Sapphire</b> - <b class="h6">$6400/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>Direct access to all company developers and staff
+ <li>100 hours/month of customizations
+ <li>50% discount on additional consulting or customization work
</ul>
</td>
</tr>
</tr>
<tr>
<td align="left" valign="top">
- <p><b>One day on-site training</b> - (est.) <b class="h6">$2000 (North America)</b><br>
+ <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
Half-day course for your sales and support representatives; time spent
as-needed with system administrators and bookkeeper/collections folks.<br>
<br>
- <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3200</b> (North America)<br>
+ <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.</p>
+ and support representatives.<br>
+ <br>
+ <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
+ Typical training sessions consist of a day course for your system
+ administrators, a day course for your bookkeeper/collections folks,
+ and two full day courses for your sales and support representatives.
</td>
</tr>
</table>
</tr>
<tr>
<td align="left" valign="top">
- <p>Customizations and extensions to the software are quoted on an
+ <p>Customizations and extensions to the software can be quoted on an
individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
</td>
</tr>
projects / www.git / blobdiff