<title>Freeside Services</title>
{ include('elements/header.html'); }
-<div id="header3"></div>
-
<div id="content1">
- <h6>Freeside Commercial Services</h6>
+
+ <h6>Services</h6>
+
+<!--
<table cellpadding="0" cellspacing="0" class="servteal">
<tr>
<th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
- Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 </span> </th>
+ Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
</tr>
</table>
- <table width="100%" cellspacing="0" cellpadding="0" class="serv">
+-->
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
+ <tr>
+ <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
+ </tr>
<tr>
- <td align="left" valign="top"><img src="imgs/bk/servman.gif" width="230" height="248" class="leftFloat">
- <h4>Installation service - your hardware </h4>
-
- <p><b class="h4">$2000 </b>- Installation service<br>
+ <td align="left" valign="top">
+
+<p>All implementation services include:</p>
+ <ul class="indented">
+ <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
+ <li>Installation and skinning of the customer signup and self-service portal
+ <li>Integration with your credit card and/or E-check processor
+ <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
+ <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
+ <li>Remote training session
+ <li>Support through bringing the software live and into production
+ <li>One year (12 months) of email, phone and IM support.
+ </ul>
+
+ <p><b>Basic implementation service</b> - <b class="h6">$3900</b><br>
+ Installation, configuration, training and one year of support.
<br>
- Prefer your own hardware? This covers everything in the instructions,
- including writing an interface to your credit card and/or ACH processor,
- integration with your provisioning systems, setup of the signup server
- and self-service interface, and support through bringing the software
- live into a full production state.<br>
+ </p>
+
+ <p><b>Standard implementation service</b> - <b class="h6">$6400</b><br>
+ As basic, plus 20 hours of customizations.
<br>
- <b class="h4">$1000</b> - Installation of the Request Tracker ticketing
- system.<br>
- This covers complete installation and configuration of the open-source,
- enterprise-grade Request Tracker ticketing system.</p>
-
- <h6>Additional Installation service</h6>
-
- <p><b class="h6">$750</b> - Installation of FreeRADIUS server with MySQL
- or PostgreSQL backend.<br>
+ </p>
+
+ <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
<br>
- This covers complete installation, configuration, and integration
+ </p>
+
+ <p>Looking for these implementation services including hardware? See our <a href="products.html">products</a>.</p>
+
+ </td>
+ </tr>
+ </table>
+
+</td></tr></table>
+<br>
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
+ <tr>
+ <th align="left" valign="top"><h3>Additional implementation services</h3>
+ </th>
+ </tr>
+ <tr>
+ <td align="left" valign="top">
+
+ <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
+ This service include complete installation, configuration, and integration
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.</p>
- <p><b class="h6">$2500</b> - Complete mail server (including migration
- from current mail server), or<br>
- <br>
- <b class="h6">$1750</b> - Complete mail server (new ISPs - no migration)<br>
- <br>
- This covers installation and configuration of a complete mail server
- solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
- filtering, user-configurable spam filtering, virtual domain capability,
- Freeside integration and migration from your current mail server.
- Typical timeframe is two weeks.<br>
- <br>
- <b class="h6">$2500</b> (est.) - Legacy data import from QuickBooks
- or Rodopi, or<br>
- <br>
- <b class="h6">$3000</b> (est.) - Legacy data import from any other
- system<br>
- <br>
- This covers writing a custom script to import your legacy data and running
- test billings concurrently with your live billing to ensure trouble-free
- cut-over. </P>
+ <p>
+ <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
+ <b>Legacy data import from any other
+ system</b> - (est.) <b class="h6">$4900</b><br>
+ Service includes writing custom import scripts to migrate your legacy data, refind by
+ test billing runs concurrently with your live billing to ensure trouble-free
+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
</td>
</tr>
</table>
-
+
+</td></tr></table>
+<br>
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
+ <tr>
+ <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
+ </tr>
+ <tr>
+ <td align="left" valign="top">
+
+<table class="support-plans">
+
+ <tr>
+ <th><!--<B>Services included</B>--></th>
+ <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
+ <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
+ <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
+ <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
+ <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
+ <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
+ <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
+ </tr>
+
+ <tr>
+ <th><!--<B>Services included</B>--></th>
+ <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
+ <th>Standard support</th>
+ <th>Most popular support level</th>
+ <th>Large customizations</th>
+ <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
+ <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
+ </tr>
+
+ <tr>
+ <td>Monthly cost</td>
+ <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
+ <td><B>$395</B></td>
+ <td><B>$800</B></td>
+ <td><B>$1600</B></td>
+ <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
+ <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
+ </tr>
+
+ <tr>
+ <td>Upgrades (OS, database and Freeside)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
+ </tr>
+
+<!--
+ <tr>
+ <td>Address verification / normalization (US)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+-->
+
+ <tr>
+ <td>Email support</td>
+ <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>24/7 emergency support</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Private mailing list for large providers</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Customization hours per month<br>(with "rollover" for unused time)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="smyes">2½ hours</span></td>
+ <td><span class="smyes">8 hours</span></td>
+ <td><span class="smyes">20 hours</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
+ </tr>
+
+<!-- we still do this for gold+, just trying to make the feature list more
+ concise
+ <tr>
+ <td>Dedicated project manager</td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ </tr>
+-->
+
+ <tr>
+ <td>Direct access to all developers and staff</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Lead role in defining product roadmap</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Dedicated senior developer</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="no">✖</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+<!--
+ <tr>
+ <td>Ivan</td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ </tr>
+-->
+
+ <tr>
+ <td>Discount on additional work<br>(consulting or customizations)</td>
+ <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
+ <td><B>15%</B></td>
+ <td><B>25%</B></td>
+ <td><B>30%</B></td>
+ <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
+ <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
+ </tr>
+
+</table>
+
+</table>
+
+
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
+ <tr>
+ <th align="left" valign="top"><a name="hosting"><h3>Hosting</h3></a>
+ </th>
+ </tr>
+ <tr>
+ <td align="left" valign="top">
+<p>All hosting services include:</p>
+ <ul class="indented">
+ <li>Fully-managed (OS, database, application, security updates)
+ <li>Hosting in PCI level 1 compliant data centers (the same ones used for <a href="http://cardfortress.com/">CardFortress</a>)
+ <li>Streaming replication to geographically-diverse warm spare
+ <li>Separate daily backups
+ </ul>
+
+ <p><b>Basic hosting</b> - <b class="h6">$95/month</b><br>
+ 4GB RAM, two CPU cores <!-- 100GB SSD storage? -->
+ <p><b>Standard hosting</b> - <b class="h6">$195/month</b><br>
+ 8GB RAM, two CPU cores <!-- 250GB SSD storage? -->
+ <p><b>Deluxe hosting</b> - <b class="h6">$395/month</b><br>
+ 16GB RAM, four CPU cores <!-- 500GB SSD storage? -->
+ </td>
+ </tr>
+ </table>
+
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
+ <tr>
+ <th align="left" valign="top"><h3>Additional support services</h3>
+ </th>
+ </tr>
+ <tr>
+ <td align="left" valign="top">
+
+ <p><b>Address normalization</b> - <b class="h6">$0.05/lookup</b> (more than 1000 lookups/month? <a href="mailto:sales@freeside.biz">contact us</a> for pricing)</br>
+ Address verification and normalization for US addresses.
+
+ <p><b>Invoice printing and mailing</b> - <b class="h6">$1/invoice (B&W) or $1.20/invoice (color)</b> (more than 1000 invoices/month? <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
+ Professional invoice printing and mailing. One low per-invoice
+ price includes everything: printing with your logo, envelope,
+ US first-class postage, and a perforated coupon and return envelope
+ for payments.
+ </p>
+ <p><b>High Availability / Replication</b> - <b class="h6">$395/month</b><br>
+ This add-on support service supports High Availability
+ configurations. It includes support for streaming replication,
+ hot standby and failover, as well as 24/7 proactive failover
+ monitoring.
+ </p>
+<!-- atrocious support on reseller program
+ <p><b>SureTax telecom taxation</b> - <b class="h6">$495/month</b><br>
+ This add-on support service includes discount access to the SureTax
+ service, providing a feed of up-to-date taxation data integrated
+ into Freeside for tax calculation.
+ </p>
+-->
+ <p><b>LRN lookup for US voice providers</b> - <b class="h6">$0.0002/lookup</b> (more than 500,000 calls/month? <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
+ Access to the LNP (local number portability) database ensures
+ accurate rating when not charging a single flat per-minute rate for
+ all US calls. It also allows an actual determination of interstate
+ vs. intrastate revenue, potentially reducing taxes owed compared to
+ using the FCC safe harbor percentage.
+ </p>
+ </td>
+ </tr>
+ </table>
+
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
<table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
<tr>
- <th align="left" valign="top" > <h3>Training</h3></tr>
+ <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
+ </tr>
<tr>
- <td align="left" valign="top"><blockquote>
- <p><b>$1000</b> - One day on-site training<br>
- <br>
+ <td align="left" valign="top">
+ <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
Half-day course for your sales and support representatives; time spent
as-needed with system administrators and bookkeeper/collections folks.<br>
<br>
- <b>$3000</b> - Three day on-site visit (two days training, one day
- live cutover)<br>
- <br>
+ <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.</p>
- </blockquote></td>
- </tr>
- <tr>
- <th align="left" valign="top" > <h3>Support Contracts</h3></th>
- </tr>
- <tr>
- <td align="left" valign="top"> <blockquote>
- <p><b>$150/month</b> - Email support, emergency phone support<br>
- <br>
- Non-emergency support by email only; 24/7 emergency support via telephone
- or pager. Includes upgrades and optional offsite backup. Fixes for
- any problems caused by a bug in the Freeside software itself are included
- at no extra charge.<br>
+ and support representatives.<br>
<br>
- <b>$300/month</b> - Email, IM and phone support with minor customizations<br>
- <br>
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for up to five incidents/month.
- Includes upgrades, optional offsite backup, and 3 hours/month of customizations.
- Fixes for any problems caused by a bug in the Freeside software itself
- are included and not counted against the five incidents/month.<br>
- <br>
- <b>$750/month </b>- Unlimited email, IM and phone support with significant
- customizations<br>
- <br>
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for an unlimited number
- of incidents. Includes upgrades, optional offsite backup, and 12 hours/month
- of customizations.<br>
- <br>
- <b>$1500/month</b> - Sponsorship and unlimited support with major
- customizations<br>
- <br>
- Unlimited support as above, plus 32 hours/month of customizations.<br>
- All support contracts include remote upgrades (as desired, or scheduled
- regularly).<br>
- All support contracts include optional offsite backup service: Nightly,
- your database will be backup up, encrypted with your PGP/GPG public
- key, and transmitted to storage here. Your customer information is
- secure and can only be decrypted with your PGP/GPG private key.</p>
- </blockquote></td>
- </tr>
- <tr>
- <th align="left" valign="top" > <h3>Custimization</h3></th>
+ <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
+ Typical training sessions consist of a day course for your system
+ administrators, a day course for your bookkeeper/collections folks,
+ and two full day courses for your sales and support representatives.
+ </td>
</tr>
+ </table>
+
+</td></tr></table>
+<br>
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
+
<tr>
- <td align="left" valign="top" > <blockquote>
- <p><b>Customizations and extensions to the software are quoted on an
- individual basis. Is Freeside missing a feature crucial to you? Send
- a detailed description of your needs.</b></p>
- </blockquote></td>
+ <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
</tr>
- </table>
- <table cellpadding="0" cellspacing="0" class="servteal">
<tr>
- <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
- Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 </span> </th>
+ <td align="left" valign="top">
+ <p>Customizations and extensions to the software can be quoted on an
+ individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
+ </td>
</tr>
</table>
- <p> </p>
+
+</td></tr></table>
+<br>
+
+<b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
+<br><br>
+
</div>
{ include('elements/footer.html'); }
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