<li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
<li>Remote training session
<li>Support through bringing the software live and into production
+ <li>One year (12 months) of email, phone and IM support.
</ul>
- <p><b>Basic implementation service</b> - <b class="h6"><strike>$2950</strike> $2450</b> (Nov/Dec only)<br>
- Basic implementation service includes six months of support.
+ <p><b>Basic implementation service</b> - <b class="h6">$3900</b><br>
+ Installation, configuration, training and one year of support.
<br>
</p>
-<!--
- <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
- Basic implementation service as above, plus a full year of support, for one low monthly fee. No setup cost.
- <br>
- </p>
--->
-
- <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
- Standard implementation service includes a full year of support.
+ <p><b>Standard implementation service</b> - <b class="h6">$6400</b><br>
+ As basic, plus 20 hours of customizations.
<br>
</p>
<p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
- Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
<br>
</p>
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.</p>
<p>
- <b>Legacy data import from BillMax</b> - (est.) <b class="h6">$2950</b><br>
- <b>Legacy data import from Platypus</b> - (est.) <b class="h6">$2950</b><br>
+ <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
<b>Legacy data import from any other
- system</b> - (est.) <b class="h6">$3900</b><br>
+ system</b> - (est.) <b class="h6">$4900</b><br>
Service includes writing custom import scripts to migrate your legacy data, refind by
test billing runs concurrently with your live billing to ensure trouble-free
- cut-over.</P>
+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
</td>
</tr>
</table>
</tr>
<tr>
<td align="left" valign="top">
- <p>All support contracts include:</p>
- <ul class="indented">
- <li>Quarterly upgrades
-<!-- <li>Offsite backup (optional).-->
-<!-- <li>Temporary replacement server available -->
- <li>24/7 emergency support via telephone or pager
- <li><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage for PCI compliance (optional)
- </ul>
- <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
- <ul class="indented">
- <li>Non-emergency support via email
- <li>10% discount on additional consulting or customization work
- </ul>
- <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
- <ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
- <li>3 hours/month of customizations
- <li>20% discount on additional consulting or customization work
- </ul>
- <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
- <ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
- <li>Direct access to all company developers and staff
- <li>10 hours/month of customizations
- <li>30% discount on additional consulting or customization work
- </ul>
- <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
- <ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
- <li>Direct access to all company developers and staff
- <li>24 hours/month of customizations
- <li>40% discount on additional consulting or customization work
- </ul>
- <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
+
+<table class="support-plans">
+
+ <tr>
+ <th><!--<B>Services included</B>--></th>
+ <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
+ <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
+ <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
+ <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
+ <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
+ <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
+ <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
+ </tr>
+
+ <tr>
+ <th><!--<B>Services included</B>--></th>
+ <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
+ <th>Standard support</th>
+ <th>Most popular support level</th>
+ <th>Large customizations</th>
+ <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
+ <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
+ </tr>
+
+ <tr>
+ <td>Monthly cost</td>
+ <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
+ <td><B>$395</B></td>
+ <td><B>$800</B></td>
+ <td><B>$1600</B></td>
+ <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
+ <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
+ </tr>
+
+ <tr>
+ <td>Upgrades (OS, database and Freeside)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
+ </tr>
+
+<!--
+ <tr>
+ <td>Address verification / normalization (US)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+-->
+
+ <tr>
+ <td>Email support</td>
+ <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>24/7 emergency support</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Private mailing list for large providers</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Customization hours per month<br>(with "rollover" for unused time)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="smyes">2½ hours</span></td>
+ <td><span class="smyes">8 hours</span></td>
+ <td><span class="smyes">20 hours</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
+ </tr>
+
+<!-- we still do this for gold+, just trying to make the feature list more
+ concise
+ <tr>
+ <td>Dedicated project manager</td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ </tr>
+-->
+
+ <tr>
+ <td>Direct access to all developers and staff</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Lead role in defining product roadmap</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Dedicated senior developer</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="no">✖</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+<!--
+ <tr>
+ <td>Ivan</td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ </tr>
+-->
+
+ <tr>
+ <td>Discount on additional work<br>(consulting or customizations)</td>
+ <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
+ <td><B>15%</B></td>
+ <td><B>25%</B></td>
+ <td><B>30%</B></td>
+ <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
+ <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
+ </tr>
+
+</table>
+
+</table>
+
+
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
+ <tr>
+ <th align="left" valign="top"><a name="hosting"><h3>Hosting</h3></a>
+ </th>
+ </tr>
+ <tr>
+ <td align="left" valign="top">
+<p>All hosting services include:</p>
<ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
- <li>Direct access to all company developers and staff
- <li>52 hours/month of customizations
- <li>50% discount on additional consulting or customization work
+ <li>Fully-managed (OS, database, application, security updates)
+ <li>Hosting in PCI level 1 compliant data centers (the same ones used for <a href="http://cardfortress.com/">CardFortress</a>)
+ <li>Streaming replication to geographically-diverse warm spare
+ <li>Separate daily backups
</ul>
- </td>
+
+ <p><b>Basic hosting</b> - <b class="h6">$95/month</b><br>
+ 4GB RAM, two CPU cores <!-- 100GB SSD storage? -->
+ <p><b>Standard hosting</b> - <b class="h6">$195/month</b><br>
+ 8GB RAM, two CPU cores <!-- 250GB SSD storage? -->
+ <p><b>Deluxe hosting</b> - <b class="h6">$395/month</b><br>
+ 16GB RAM, four CPU cores <!-- 500GB SSD storage? -->
+ </td>
</tr>
+ </table>
- </tr>
+</td></tr></table>
+<br>
+
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
+ <tr>
+ <th align="left" valign="top"><h3>Additional support services</h3>
+ </th>
+ </tr>
+ <tr>
+ <td align="left" valign="top">
+
+ <p><b>Address normalization</b> - <b class="h6">$0.05/lookup</b> (more than 1000 lookups/month? <a href="mailto:sales@freeside.biz">contact us</a> for pricing)</br>
+ Address verification and normalization for US addresses.
+
+ <p><b>Invoice printing and mailing</b> - <b class="h6">$1/invoice (B&W) or $1.20/invoice (color)</b> (more than 1000 invoices/month? <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
+ Professional invoice printing and mailing. One low per-invoice
+ price includes everything: printing with your logo, envelope,
+ US first-class postage, and a perforated coupon and return envelope
+ for payments.
+ </p>
+ <p><b>High Availability / Replication</b> - <b class="h6">$395/month</b><br>
+ This add-on support service supports High Availability
+ configurations. It includes support for streaming replication,
+ hot standby and failover, as well as 24/7 proactive failover
+ monitoring.
+ </p>
+<!-- atrocious support on reseller program
+ <p><b>SureTax telecom taxation</b> - <b class="h6">$495/month</b><br>
+ This add-on support service includes discount access to the SureTax
+ service, providing a feed of up-to-date taxation data integrated
+ into Freeside for tax calculation.
+ </p>
+-->
+ <p><b>LRN lookup for US voice providers</b> - <b class="h6">$0.0002/lookup</b> (more than 500,000 calls/month? <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
+ Access to the LNP (local number portability) database ensures
+ accurate rating when not charging a single flat per-minute rate for
+ all US calls. It also allows an actual determination of interstate
+ vs. intrastate revenue, potentially reducing taxes owed compared to
+ using the FCC safe harbor percentage.
+ </p>
+ </td>
+ </tr>
</table>
</td></tr></table>
<br>
+
<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
<tr><td align="center" valign="top">
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.</p>
+ and support representatives.<br>
+ <br>
+ <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
+ Typical training sessions consist of a day course for your system
+ administrators, a day course for your bookkeeper/collections folks,
+ and two full day courses for your sales and support representatives.
</td>
</tr>
</table>
projects / www.git / blobdiff