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4 <title>Freeside Services</title>
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14 <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
15 Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
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25 <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
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31 Prefer your own hardware? Implementation services include complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of items such as phone numbers, RADIUS accounts, etc., and support bringing the software live into production.</p>
33 <p><b>Basic implementation service</b> - <b class="h6">$2450</b><br>
34 Basic implementation service includes three months of support.
39 <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
40 Basic implementation service as above, plus a full year of support, for one low monthly fee. No setup cost.
45 <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
46 Standard implementation service includes a full year of support.
50 <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
51 Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
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66 <th align="left" valign="top"><h3>Additional implementation services</h3>
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72 <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
73 This service include complete installation, configuration, and integration
74 of the advanced, open-source FreeRADIUS RADIUS server, as well as
75 migration from your previous RADIUS configuration.</p>
77 <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2950</b>, or<br>
78 <b>Legacy data import from any other
79 system</b> - (est.) <b class="h6">$3900</b><br>
80 Service includes writing custom import scripts to migrate your legacy data, refind by
81 test billing runs concurrently with your live billing to ensure trouble-free
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94 <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
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98 <p>All support contracts include:</p>
100 <li>Quarterly upgrades.
101 <li>Offsite backup (optional).
102 <li>Temporary replacement server available
103 <li>24/7 emergency support via telephone or pager.
105 <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
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107 <li>Non-emergency support via email.
108 <li>10% discount on additional consulting or customization work.
110 <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
111 <ul class="indented">
112 <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
113 <li>3 hours/month of customizations.
114 <li>20% discount on additional consulting or customization work.
116 <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
117 <ul class="indented">
118 <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
119 <li>Direct access to all company developers and staff.
120 <li>10 hours/month of customizations.
121 <li>30% discount on additional consulting or customization work.
123 <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
124 <ul class="indented">
125 <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
126 <li>Direct access to all company developers and staff.
127 <li>24 hours/month of customizations.
128 <li>40% discount on additional consulting or customization work.
130 <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
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132 <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
133 <li>Direct access to all company developers and staff.
134 <li>52 hours/month of customizations.
135 <li>50% discount on additional consulting or customization work.
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150 <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
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154 <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
155 Half-day course for your sales and support representatives; time spent
156 as-needed with system administrators and bookkeeper/collections folks.<br>
158 <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
159 Typical training sessions consist of a half-day course for your system
160 administrators, a half-day course for your bookkeeper/collections
161 folks, and a full day course (or two half-day courses) for your sales
162 and support representatives.</p>
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175 <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
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179 <p>Customizations and extensions to the software are quoted on an
180 individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
188 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
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