services.html

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   4 <title>Freeside Services</title>
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   7 <div id="content1">
   8
   9   <h6>Services</h6>
  10
  11 <!--
  12   <table cellpadding="0" cellspacing="0" class="servteal">
  13     <tr>
  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
  17   </table>
  18 -->
  19
  20 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  21   <tr><td align="center" valign="top">
  22
  23   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  24     <tr>
  25       <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
  26     </tr>
  27     <tr>
  28       <td align="left" valign="top">
  29
  30 <p>All implementation services include:</p>
  31             <ul class="indented">
  32               <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
  33               <li>Installation and skinning of the customer signup and self-service portal
  34               <li>Integration with your credit card and/or E-check processor
  35               <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
  36               <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  37               <li>Remote training session
  38               <li>Support through bringing the software live and into production
  39               <li>One year (12 months) of email, phone and IM support.
  40             </ul>
  41
  42           <p><b>Basic implementation service</b> - <b class="h6">$3900</b><br>
  43             Installation, configuration, training and one year of support.
  44             <br>
  45           </p>
  46
  47           <p><b>Standard implementation service</b> - <b class="h6">$6400</b><br>
  48             As basic, plus 20 hours of customizations.
  49             <br>
  50           </p>
  51
  52           <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
  53             As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
  54             <br>
  55           </p>
  56
  57           <p>Looking for these implementation services including hardware?  See our <a href="products.html">products</a>.</p>
  58
  59       </td>
  60     </tr>
  61   </table>
  62
  63 </td></tr></table>
  64 <br>
  65 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  66   <tr><td align="center" valign="top">
  67
  68   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  69     <tr>
  70       <th align="left" valign="top"><h3>Additional implementation services</h3>
  71       </th>
  72     </tr>
  73     <tr>
  74       <td align="left" valign="top">
  75
  76           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
  77             This service include complete installation, configuration, and integration
  78             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  79             migration from your previous RADIUS configuration.</p>
  80           <p>
  81             <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
  82             <b>Legacy data import from any other
  83             system</b> - (est.) <b class="h6">$4900</b><br>
  84           Service includes writing custom import scripts to migrate your legacy data, refind by
  85           test billing runs concurrently with your live billing to ensure trouble-free
  86           cut-over.  (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
  87       </td>
  88     </tr>
  89   </table>
  90
  91 </td></tr></table>
  92 <br>
  93 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  94   <tr><td align="center" valign="top">
  95
  96   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
  97     <tr>
  98       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
  99     </tr>
 100     <tr>
 101       <td align="left" valign="top">
 102
 103 <table class="support-plans">
 104
 105   <tr>
 106     <th><!--<B>Services included</B>--></th>
 107     <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
 108     <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
 109     <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
 110     <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
 111     <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
 112     <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
 113     <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
 114   </tr>
 115
 116   <tr>
 117     <th><!--<B>Services included</B>--></th>
 118     <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
 119     <th>Standard support</th>
 120     <th>Most popular support level</th>
 121     <th>Large customizations</th>
 122     <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
 123     <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
 124   </tr>
 125
 126   <tr>
 127     <td>Monthly cost</td>
 128     <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
 129     <td><B>$395</B></td>
 130     <td><B>$800</B></td>
 131     <td><B>$1600</B></td>
 132     <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
 133     <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
 134   </tr>
 135
 136   <tr>
 137     <td>Upgrades (OS, database and Freeside)</td>
 138     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 139     <td><span class="yes">&#x2714;</span></td>
 140     <td><span class="yes">&#x2714;</span></td>
 141     <td><span class="yes">&#x2714;</span></td>
 142     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 143     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 144   </tr>
 145
 146   <tr>
 147     <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
 148     <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
 149     <td><span class="smyes">optional</span></td>
 150     <td><span class="smyes">optional</span></td>
 151     <td><span class="smyes">optional</span></td>
 152     <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
 153     <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
 154   </tr>
 155
 156   <tr>
 157     <td>Address verification / normalization (US)</td>
 158     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 159     <td><span class="yes">&#x2714;</span></td>
 160     <td><span class="yes">&#x2714;</span></td>
 161     <td><span class="yes">&#x2714;</span></td>
 162     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 163     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 164   </tr>
 165
 166   <tr>
 167     <td>Email support</td>
 168     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 169     <td><span class="yes">&#x2714;</span></td>
 170     <td><span class="yes">&#x2714;</span></td>
 171     <td><span class="yes">&#x2714;</span></td>
 172     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 173     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 174   </tr>
 175
 176   <tr>
 177     <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
 178     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 179     <td><span class="yes">&#x2714;</span></td>
 180     <td><span class="yes">&#x2714;</span></td>
 181     <td><span class="yes">&#x2714;</span></td>
 182     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 183     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 184   </tr>
 185
 186   <tr>
 187     <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
 188     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 189     <td><span class="yes">&#x2714;</span></td>
 190     <td><span class="yes">&#x2714;</span></td>
 191     <td><span class="yes">&#x2714;</span></td>
 192     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 193     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 194   </tr>
 195
 196   <tr>
 197     <td>24/7 emergency support</td>
 198     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 199     <td><span class="no">&#x2716;</span></td>
 200     <td><span class="yes">&#x2714;</span></td>
 201     <td><span class="yes">&#x2714;</span></td>
 202     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 203     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 204   </tr>
 205
 206   <tr>
 207     <td>Private mailing list for large providers</td>
 208     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 209     <td><span class="no">&#x2716;</span></td>
 210     <td><span class="yes">&#x2714;</span></td>
 211     <td><span class="yes">&#x2714;</span></td>
 212     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 213     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 214   </tr>
 215
 216   <tr>
 217     <td>Customization hours per month<br>(with "rollover" for unused time)</td>
 218     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 219     <td><span class="smyes">2&frac12; hours</span></td>
 220     <td><span class="smyes">8 hours</span></td>
 221     <td><span class="smyes">20 hours</span></td>
 222     <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
 223     <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
 224   </tr>
 225
 226 <!-- we still do this for gold+, just trying to make the feature list more
 227      concise
 228   <tr>
 229     <td>Dedicated project manager</td>
 230     <td><span class="no">&#x2716;</span></td>
 231     <td><span class="no">&#x2716;</span></td>
 232     <td><span class="yes">&#x2714;</span></td>
 233     <td><span class="yes">&#x2714;</span></td>
 234     <td><span class="yes">&#x2714;</span></td>
 235     <td><span class="yes">&#x2714;</span></td>
 236   </tr>
 237 -->
 238
 239   <tr>
 240     <td>Direct access to all developers and staff</td>
 241     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 242     <td><span class="no">&#x2716;</span></td>
 243     <td><span class="no">&#x2716;</span></td>
 244     <td><span class="yes">&#x2714;</span></td>
 245     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 246     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 247   </tr>
 248
 249   <tr>
 250     <td>Lead role in defining product roadmap</td>
 251     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 252     <td><span class="no">&#x2716;</span></td>
 253     <td><span class="no">&#x2716;</span></td>
 254     <td><span class="no">&#x2716;</span></td>
 255     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 256     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 257   </tr>
 258
 259   <tr>
 260     <td>Dedicated senior developer</td>
 261     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 262     <td><span class="no">&#x2716;</span></td>
 263     <td><span class="no">&#x2716;</span></td>
 264     <td><span class="no">&#x2716;</span></td>
 265     <td STYLE="background-color: #F0F0F0"><span class="no">&#x2716;</span></td>
 266     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 267   </tr>
 268
 269 <!--
 270   <tr>
 271     <td>Ivan</td>
 272     <td><span class="no">&#x2716;</span></td>
 273     <td><span class="no">&#x2716;</span></td>
 274     <td><span class="no">&#x2716;</span></td>
 275     <td><span class="no">&#x2716;</span></td>
 276     <td><span class="no">&#x2716;</span></td>
 277     <td><span class="yes">&#x2714;</span></td>
 278   </tr>
 279 -->
 280
 281   <tr>
 282     <td>Discount on additional work<br>(consulting or customizations)</td>
 283     <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
 284     <td><B>15%</B></td>
 285     <td><B>25%</B></td>
 286     <td><B>30%</B></td>
 287     <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
 288     <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
 289   </tr>
 290
 291 </table>
 292
 293 </table>
 294
 295
 296 </td></tr></table>
 297 <br>
 298
 299 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 300   <tr><td align="center" valign="top">
 301
 302   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
 303     <tr>
 304       <th align="left" valign="top"><a name="hosting"><h3>Hosting</h3></a>
 305       </th>
 306     </tr>
 307     <tr>
 308       <td align="left" valign="top">
 309 <p>All hosting services include:</p>
 310             <ul class="indented">
 311               <li>Fully-managed (OS, database, application, security updates)
 312               <li>Hosting in PCI level 1 compliant data centers (the same ones used for <a href="http://cardfortress.com/">CardFortress</a>)
 313               <li>Streaming replication to geographically-diverse warm spare
 314               <li>Separate daily backups
 315             </ul>
 316
 317            <p><b>Basic hosting</b> - <b class="h6">$95/month</b><br>
 318             4GB RAM, two CPU cores <!-- 100GB SSD storage? -->
 319           <p><b>Standard hosting</b> - <b class="h6">$195/month</b><br>
 320             8GB RAM, two CPU cores <!-- 250GB SSD storage? -->
 321           <p><b>Deluxe hosting</b> - <b class="h6">$395/month</b><br>
 322             16GB RAM, four CPU cores <!-- 500GB SSD storage? -->
 323       </td>
 324     </tr>
 325   </table>
 326
 327 </td></tr></table>
 328 <br>
 329
 330 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 331   <tr><td align="center" valign="top">
 332
 333   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
 334     <tr>
 335       <th align="left" valign="top"><h3>Additional support services</h3>
 336       </th>
 337     </tr>
 338     <tr>
 339       <td align="left" valign="top">
 340
 341            <p><b>Invoice printing and mailing</b> - <b class="h6">$1/invoice (B&W) or $1.20/invoice (color)</b> (more than 1000 invoices/month?  <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
 342             Professional invoice printing and mailing.  One low per-invoice
 343             price includes everything: printing with your logo, envelope,
 344             US first-class postage, and a perforated coupon and return envelope
 345             for payments.
 346             </p>
 347           <p><b>High Availability / Replication</b> - <b class="h6">$395/month</b><br>
 348             This add-on support service supports High Availability
 349             configurations.  It includes support for streaming replication,
 350             hot standby and failover, as well as 24/7 proactive failover
 351             monitoring.
 352             </p>
 353 <!-- atrocious support on reseller program
 354          <p><b>SureTax telecom taxation</b> - <b class="h6">$495/month</b><br>
 355             This add-on support service includes discount access to the SureTax
 356             service, providing a feed of up-to-date taxation data integrated
 357             into Freeside for tax calculation.
 358             </p>
 359 -->
 360           <p><b>LRN lookup for US voice providers</b> - <b class="h6">$0.0002/lookup</b> (more than 500,000 calls/month?   <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
 361             Access to the LNP (local number portability) database ensures
 362             accurate rating when not charging a single flat per-minute rate for
 363             all US calls.  It also allows an actual determination of interstate
 364             vs. intrastate revenue, potentially reducing taxes owen compared to
 365             using the FCC safe harbor percentage.
 366             </p>
 367       </td>
 368     </tr>
 369   </table>
 370
 371 </td></tr></table>
 372 <br>
 373
 374 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 375   <tr><td align="center" valign="top">
 376
 377   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 378     <tr>
 379       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 380     </tr>
 381     <tr>
 382       <td align="left" valign="top">
 383           <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
 384             Half-day course for your sales and support representatives; time spent
 385             as-needed with system administrators and bookkeeper/collections folks.<br>
 386             <br>
 387             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
 388             Typical training sessions consist of a half-day course for your system
 389             administrators, a half-day course for your bookkeeper/collections
 390             folks, and a full day course (or two half-day courses) for your sales
 391             and support representatives.<br>
 392             <br>
 393             <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
 394             Typical training sessions consist of a day course for your system
 395             administrators, a day course for your bookkeeper/collections folks,
 396             and two full day courses for your sales and support representatives.
 397         </td>
 398     </tr>
 399   </table>
 400
 401 </td></tr></table>
 402 <br>
 403 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 404   <tr><td align="center" valign="top">
 405
 406   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 407
 408     <tr>
 409       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 410     </tr>
 411     <tr>
 412       <td align="left" valign="top">
 413           <p>Customizations and extensions to the software can be quoted on an
 414             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 415         </td>
 416     </tr>
 417   </table>
 418
 419 </td></tr></table>
 420 <br>
 421
 422 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 423 <br><br>
 424
 425 </div>
 426
 427 { include('elements/footer.html'); }