4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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27 <h2>Freeside News...</h2></td>
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34 <td width="115" align="right" valign="top"><b>Mar XX 2011:</b></td>
35 <td width="*"><a href="/blog/?p=32">2.1.2 released</a></td>
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39 <td width="115" align="right" valign="top"><b>Mar 1 2011:</b></td>
40 <td width="*">We're <a href="jobs.html">hiring</a> a programmer!</td>
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43 <td width="115" align="right" valign="top"><b>Feb 2-4 2011:</b></td>
44 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
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47 <td width="115" align="right" valign="top"><b>Oct 26-28 2010:</b></td>
48 <td width="*">Exhibited at <a href="http://www.astricon.net" target="_blank">Astricon</a></td>
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51 <td width="115" align="right" valign="top"><b>Oct 5-6 2010:</b></td>
52 <td width="*">Exhibited at Internet Telephony Expo</td>
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55 <td width="115" align="right" valign="top"><b>Sep 29 2010:</b></td>
56 <td width="*"><a href="/blog/?p=27">2.1.1 released</a></td>
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59 <td width="115" align="right" valign="top"><b>Jul 14 2010:</b></td>
60 <td width="*"><a href="/blog/?p=26">1.9.4 released</a></td>
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63 <td width="115" align="right" valign="top"><b>Jun 9-10 2010:</b></td>
64 <td width="*">Exhibited at B/OSS Conference & Expo</td>
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67 <td width="115" align="right" valign="top"><b>May 25 2010:</b></td>
68 <td width="*"><a href="/blog/?p=24">2.1.0 released</a></td>
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71 <td width="115" align="right" valign="top"><b>Apr 20 2010:</b></td>
72 <td width="*"><a href="/blog/?p=19">1.9.3 released</a></td>
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75 <td width="115" align="right" valign="top"><b>Apr 5 2010:</b></td>
76 <td width="*"><a href="/blog/?p=16">1.9.2 released</a></td>
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92 <h4>Freeside offers business solutions:</h4>
93 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
95 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
97 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
99 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
101 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
110 <!-- <img src="imgs/freedom.gif" alt=" "> -->
116 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
120 <h6>Best of Show</h6>
122 <h4>ITExpo East 2010</h4>
126 <tr><td> </td></tr>
130 <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
134 <h6>Best of Show</h6>
136 <h4>ITExpo East 2009</h4>
144 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
145 <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
146 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
147 software for their automation needs.<br>
149 For complete, easy deployment and maintenance, Freeside is available on
150 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
153 <b>Freeside's 100% web-based</b> user interface requires no
154 client installation of any kind. Comprehensive customer <b></b>self-care
155 and reseller interfaces empower your customers and resellers, and reduce
156 your staffing costs.<b></b><b></b></p>
159 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
161 <h6>KEY FEATURES</h6>
163 <h4><b></b>BILLING</h4>
165 <ul class="indented">
166 <li> Flexible pricing and rating plans including anniversary billing,
167 pro-rating, usage based billing and more. Plug-in system allows easy
168 addition of new pricing plans. </li>
169 <li> VoIP rating and billing, including DID inventory, rate plans, free
170 minutes, caps, and 800# billing.</li>
171 <li> Real-time credit card and electronic check processing with all major
172 processing gateways. Email, fax, printed and online invoicing.</div> </li>
175 <ul class="indented">
176 <li> Complete, integrated trouble ticketing system included, based on
177 Request Tracker from Best Practical Solutions </li>
178 <li> Auto-responds to customer email, assigns a ticket number and allows
179 your staff to track requests collaboratively </li>
180 <li> Multiple queues, custom fields, templates, ticket associations, templates,
181 customizable workflow, and more. </li>
183 <h4>CUSTOMER SERVICE</h4>
184 <ul class="indented">
185 <li>Online signup page with immediate credit card authorization and provisioning.</li>
186 <li>Customer self-care including invoice viewing, one-time and recurring
187 payments, adding and removing services, and password changes. </li>
188 <li>Simple API available to write your own self-service pages or applications.</li>
191 <ul class="indented">
192 <li>Unlimited resellers with branded invoices, individual pricing and
193 payment gateways.</li>
194 <li>Virtualized reseller access allows resellers access to only their
196 <li>Flexible, fine-grained access control<br>
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206 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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209 <h5>Please support network neutrality</h5>
210 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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