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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  18              <a href="http://www.tmcnet.com/voip/conference/west-10/" target="_blank"><img src="107.gif" border=0 align="left" alt="Internet Telephony Expo"></a>
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  21              <h4>We're exhibiting!</h4>
  22              <h6>&nbsp;&nbsp;Internet Telephony</h6>
  23              <h6>&nbsp;&nbsp;Conference & Expo</h6>
  24              <h6>&nbsp;&nbsp;Booth 107</h6>
  25              <h4>Oct 4-6, 2010</h4>
  26              <h4>Los Angeles, CA</h4>
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  37              <a href="http://www.tmcnet.com/voip/conference/west-10/" target="_blank"><img src="107.gif" border=0 align="left" alt="Internet Telephony Expo"></a>
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  40              <h4>We're exhibiting!</h4>
  41              <h6>&nbsp;&nbsp;Internet Telephony</h6>
  42              <h6>&nbsp;&nbsp;Conference & Expo</h6>
  43              <h6>&nbsp;&nbsp;Booth 107</h6>
  44              <h4>Oct 5-6, 2010</h4>
  45              <h4>Los Angeles, CA</h4>
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  57           <td height="10">&nbsp;</td>
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  63           <td width="9" height="20">&nbsp;</td>
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  65             <h2>Freeside News...</h2></td>
  66           <td width="9" height="20">&nbsp;</td>
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  69           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
  70           <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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  72                 <td width="115" align="right" valign="top"><b>Jul&nbsp;14&nbsp;2010:</b></td>
  73                 <td width="*"><a href="/blog/?p=26">1.9.4 released</a></td>
  74               </tr>
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  76                 <td width="115" align="right" valign="top"><b>Jun&nbsp;9-10&nbsp;2010:</b></td>
  77                 <td width="*">Exhibited at B/OSS Conference & Expo</td>
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  80                 <td width="115" align="right" valign="top"><b>May&nbsp;25&nbsp;2010:</b></td>
  81                 <td width="*"><a href="/blog/?p=24">2.1.0 released</a></td>
  82               </tr>
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  84                 <td width="115" align="right" valign="top"><b>Apr&nbsp;20&nbsp;2010:</b></td>
  85                 <td width="*"><a href="/blog/?p=19">1.9.3 released</a></td>
  86               </tr>
  87               <tr align="left" valign="top">
  88                 <td width="115" align="right" valign="top"><b>Apr&nbsp;5&nbsp;2010:</b></td>
  89                 <td width="*"><a href="/blog/?p=16">1.9.2 released</a></td>
  90               </tr>
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  92                 <td width="115" align="right" valign="top"><b>Mar&nbsp;12&nbsp;2010:</b></td>
  93                 <td width="*"><a href="/blog/?p=14">1.7.4 released</a></td>
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  96                 <td width="115" align="right" valign="top"><b>Jan&nbsp;20-22&nbsp;2010:</b></td>
  97                 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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 100                 <td width="115" align="right" valign="top"><b>Oct&nbsp;13-15&nbsp;2009:</b></td>
 101                 <td width="*">Exhibited at <a href="http://www.astricon.net/">Astricon</A></td>
 102               </tr>
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 104                 <td width="115" align="right" valign="top"><b>Oct&nbsp;11&nbsp;2009:</b></td>
 105                 <td width="*">1.9.1 released</td>
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 108                 <td width="115" align="right" valign="top"><b>Sep&nbsp;1-3&nbsp;2009:</b></td>
 109                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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 112           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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 115           <td width="9" height="18" align="right" valign="top"><img src="imgs/bk/corners/grey.gif" width="21" height="22"></td>
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 124           <td width="384" bgcolor="#BEBDBD"><br>
 125             <h4>Freeside offers business solutions:</h4>
 126             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 127               <br>
 128               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 129               <br>
 130               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 131               <br>
 132               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 133               <br>
 134               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 135               <br>
 136               <br>
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 149             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 150           </td>
 151           <td>
 152             <h4>Awarded</h4>
 153             <h6>Best of Show</h6>
 154             <h6>Open Source</h6>
 155             <h4>ITExpo East 2010</h4>
 156           </td>
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 159         <tr><td>&nbsp;</td></tr>
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 162           <td>
 163             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 164           </td>
 165           <td>
 166             <h4>Awarded</h4>
 167             <h6>Best of Show</h6>
 168             <h6>Open Source</h6>
 169             <h4>ITExpo East 2009</h4>
 170           </td>
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 177     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 178       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 179       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 180         software for their automation needs.<br>
 181         <br>
 182         For complete, easy deployment and maintenance, Freeside is available on
 183         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 184 <!--
 185         <br>
 186 <b>Freeside's 100% web-based</b> user interface requires no
 187         client installation of any kind. Comprehensive customer <b></b>self-care
 188         and reseller interfaces empower your customers and resellers, and reduce
 189         your staffing costs.<b></b><b></b></p>
 190 -->
 191
 192       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 193
 194       <h6>KEY&nbsp;FEATURES</h6>
 195
 196       <h4><b></b>BILLING</h4>
 197
 198       <ul class="indented">
 199         <li> Flexible pricing and rating plans including anniversary billing,
 200           pro-rating, usage based billing and more.  Plug-in system allows easy
 201           addition of new pricing plans. </li>
 202         <li> VoIP rating and billing, including DID inventory, rate plans, free
 203           minutes, caps, and 800# billing.</li>
 204         <li> Real-time credit card and electronic check processing with all major
 205           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 206       </ul>
 207       <h4>TICKETING</h4>
 208       <ul class="indented">
 209         <li> Complete, integrated trouble ticketing system included, based on
 210           Request Tracker from Best Practical Solutions </li>
 211         <li> Auto-responds to customer email, assigns a ticket number and allows
 212           your staff to track requests collaboratively </li>
 213         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 214           customizable workflow, and more. </li>
 215       </ul>
 216       <h4>CUSTOMER SERVICE</h4>
 217       <ul class="indented">
 218         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 219         <li>Customer self-care including invoice viewing, one-time and recurring
 220           payments, adding and removing services, and password changes. </li>
 221         <li>Simple API available to write your own self-service pages or applications.</li>
 222       </ul>
 223       <h4>RESELLERS</h4>
 224       <ul class="indented">
 225         <li>Unlimited resellers with branded invoices, individual pricing and
 226           payment gateways.</li>
 227         <li>Virtualized reseller access allows resellers access to only their
 228           own customers.</li>
 229         <li>Flexible, fine-grained access control<br>
 230         </li>
 231       </ul>
 232
 233     <br>
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 239             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 240           </td>
 241           <td BGCOLOR="#ffffff">
 242             <h5>Please support network neutrality</h5>
 243             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 244           </td>
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