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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  19           <td height="10">&nbsp;</td>
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  27             <h2>Freeside News...</h2></td>
  28           <td width="9" height="20">&nbsp;</td>
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  31           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  34                 <td width="115" align="right" valign="top"><b>Jun&nbsp;9-10&nbsp;2010:</b></td>
  35                 <td width="*">Exhibited at B/OSS Conference & Expo</td>
  36               </tr>
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  38                 <td width="115" align="right" valign="top"><b>May&nbsp;25&nbsp;2010:</b></td>
  39                 <td width="*"><a href="/blog/?p=24">2.1.0 released</a></td>
  40               </tr>
  41               <tr align="left" valign="top">
  42                 <td width="115" align="right" valign="top"><b>Apr&nbsp;20&nbsp;2010:</b></td>
  43                 <td width="*"><a href="/blog/?p=19">1.9.3 released</a></td>
  44               </tr>
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  46                 <td width="115" align="right" valign="top"><b>Apr&nbsp;5&nbsp;2010:</b></td>
  47                 <td width="*"><a href="/blog/?p=16">1.9.2 released</a></td>
  48               </tr>
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  50                 <td width="115" align="right" valign="top"><b>Mar&nbsp;12&nbsp;2010:</b></td>
  51                 <td width="*"><a href="/blog/?p=14">1.7.4 released</a></td>
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  54                 <td width="115" align="right" valign="top"><b>Jan&nbsp;20-22&nbsp;2010:</b></td>
  55                 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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  58                 <td width="115" align="right" valign="top"><b>Oct&nbsp;13-15&nbsp;2009:</b></td>
  59                 <td width="*">Exhibited at <a href="http://www.astricon.net/">Astricon</A></td>
  60               </tr>
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  62                 <td width="115" align="right" valign="top"><b>Oct&nbsp;11&nbsp;2009:</b></td>
  63                 <td width="*">1.9.1 released</td>
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  66                 <td width="115" align="right" valign="top"><b>Sep&nbsp;1-3&nbsp;2009:</b></td>
  67                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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  70           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  74           <td width="*" height="18" bgcolor="#A5A3A3">&nbsp;</td>
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  83             <h4>Freeside offers business solutions:</h4>
  84             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
  85               <br>
  86               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
  87               <br>
  88               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
  89               <br>
  90               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
  91               <br>
  92               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
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 107             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 110             <h4>Awarded</h4>
 111             <h6>Best of Show</h6>
 112             <h6>Open Source</h6>
 113             <h4>ITExpo East 2010</h4>
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 121             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 122           </td>
 123           <td>
 124             <h4>Awarded</h4>
 125             <h6>Best of Show</h6>
 126             <h6>Open Source</h6>
 127             <h4>ITExpo East 2009</h4>
 128           </td>
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 135     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 136       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 137       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 138         software for their automation needs.<br>
 139         <br>
 140         For complete, easy deployment and maintenance, Freeside is available on
 141         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 142 <!--
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 144 <b>Freeside's 100% web-based</b> user interface requires no
 145         client installation of any kind. Comprehensive customer <b></b>self-care
 146         and reseller interfaces empower your customers and resellers, and reduce
 147         your staffing costs.<b></b><b></b></p>
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 150       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 151
 152       <h6>KEY&nbsp;FEATURES</h6>
 153
 154       <h4><b></b>BILLING</h4>
 155
 156       <ul class="indented">
 157         <li> Flexible pricing and rating plans including anniversary billing,
 158           pro-rating, usage based billing and more.  Plug-in system allows easy
 159           addition of new pricing plans. </li>
 160         <li> VoIP rating and billing, including DID inventory, rate plans, free
 161           minutes, caps, and 800# billing.</li>
 162         <li> Real-time credit card and electronic check processing with all major
 163           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 164       </ul>
 165       <h4>TICKETING</h4>
 166       <ul class="indented">
 167         <li> Complete, integrated trouble ticketing system included, based on
 168           Request Tracker from Best Practical Solutions </li>
 169         <li> Auto-responds to customer email, assigns a ticket number and allows
 170           your staff to track requests collaboratively </li>
 171         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 172           customizable workflow, and more. </li>
 173       </ul>
 174       <h4>CUSTOMER SERVICE</h4>
 175       <ul class="indented">
 176         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 177         <li>Customer self-care including invoice viewing, one-time and recurring
 178           payments, adding and removing services, and password changes. </li>
 179         <li>Simple API available to write your own self-service pages or applications.</li>
 180       </ul>
 181       <h4>RESELLERS</h4>
 182       <ul class="indented">
 183         <li>Unlimited resellers with branded invoices, individual pricing and
 184           payment gateways.</li>
 185         <li>Virtualized reseller access allows resellers access to only their
 186           own customers.</li>
 187         <li>Flexible, fine-grained access control<br>
 188         </li>
 189       </ul>
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 197             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 198           </td>
 199           <td BGCOLOR="#ffffff">
 200             <h5>Please support network neutrality</h5>
 201             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 202           </td>
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