4 <title>Freeside billing and trouble ticketing</title>
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17 <a href="http://www.tmcnet.com/voip/conference/east-09/digium-asterisk-world.htm" target="_blank"><img src="D-08.gif" border=0 align="left" alt="Digium Asterisk World at ITExpo"></a>
20 <h4>We're exhibiting!</h4>
21 <h5> Asterisk World</h5>
22 <h5> ITExpo East
23 <h5> Booth D-08</h5>
24 <h4>Feb 2-4, 2009 - Miami, FL</h4>
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37 <a href="http://www.tmcnet.com/voip/conference/" target="_blank"><img src="os10.gif" border=0 align="left" alt="Internet Telephony Conference & EXPO"></a>
40 <h4>We're exhibiting!</h4>
41 <h5> ITEXPO West</h5>
42 <h6> Open-source Pavilion</h6>
43 <h4>Sep 16-18, 2008</h4>
44 <h4>Los Angeles, CA</h4>
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56 <a href="http://www.astricon.net/2008/glendale/web/index.php" target="_blank"><img src="astricon.gif" border=0 align="left" alt="AstriCon"></a>
59 <h4>We're exhibiting!</h4>
60 <h5> Astricon</h5>
61 <h6> Open-source Showcase</h6>
62 <h4>Sep 23-25, 2008</h4>
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75 <a href="http://www.winog.com/" target="_blank"><img src="winog.gif" border=0 align="left" alt="WiNOG"></a>
78 <h4>We're exhibiting!</h4>
80 <h4>Sep 29-30, 2008</h4>
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94 <a href="http://www.ispcon.com"><img src="ISP-F07-125x125-EXH3.gif" border=0 align="left" alt="ISPCON"></a>
96 <h5> Booth 420</h5>
97 <h4> Oct 16-18, San Jose, CA</h4>
98 <a href="ISPCON-Freeside.pdf">Download a free exhibit hall pass</a><br>
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119 <h2>Freeside News...</h2></td>
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126 <td width="115" align="right" valign="top"><b>Dec 12 2008:</b></td>
127 <td width="*"><a href="jobs.html">Hiring</a> for programmer and support/sysadmin positions.</td>
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130 <td width="115" align="right" valign="top"><b>Sep 29-30 2008:</b></td>
131 <td width="*">Exhibited at <a href="http://www.winog.com"/>WiNOG</a></td>
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134 <td width="115" align="right" valign="top"><b>Sep 23-25 2008:</b></td>
135 <td width="*">Exhibited at <a href="http://www.astricon.net"/>Astricon</a>, open-source showcase</td>
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138 <td width="115" align="right" valign="top"><b>Sep 16-18 2008:</b></td>
139 <td width="*">Exhibited at <a href="http://www.itexpo.com"/>Internet Telephony Expo</a>, open-source pavilion</td>
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142 <td width="115" align="right" valign="top"><b>Apr 30 2008:</b></td>
143 <td width="*">1.7.3 released</td>
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146 <td width="115" align="right" valign="top"><b>Mar 25 2008:</b></td>
147 <td width="*">New <a href="products.html">Server appliance</a> models and <a href="products-voip.html">VoIP/Telephony products</a></td>
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150 <td width="115" align="right" valign="top"><nobr><b>Mar 18-19 2008:</b></nobr></td>
151 <td width="*">Exhibited at <a href="http://www.digiumasteriskworld.com/2008/sanjose/web/" target="_blank">Asterisk World</a>/<a href="http://www.von.com/2008/sanJose/web/">VON</a>, booth D-908</td>
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155 <td width="115" align="right" valign="top"><nobr><b>Oct 16-18 2007:</b></nobr></td>
156 <td width="*">Exhibited at <a href="http://www.ispcon.com/" target="_blank">ISPCON</a>, booth 420</td>
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159 <td width="115" align="right" valign="top"><nobr><b>Sep 26-28 2007:</nobr></b></td>
160 <td width="*">Exhibited at <a href="http://www.astricon.net/" target="_blank">Astricon</a></td>
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163 <td width="115" align="right" valign="top"><b>Jul 11 2007:</b></td>
164 <td width="*">New <a href="products.html">Server appliance</a> models</td>
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167 <td width="115" align="right" valign="top"><nobr><b>May 23-25 2007:</b></nobr></td>
168 <td width="*">Exhibited at <a href="http://www.ispcon.com/" target="_blank">ISPCON</a>, booth 418</td>
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171 <td width="115" align="right" valign="top"><b>Feb 19 2007:</b></td>
172 <td width="*">New web site!</td>
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175 <td width="115" align="right" valign="top"><b>Feb 16 2007:</b></td>
176 <td width="*">1.7.2 released</td>
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179 <td width="115" align="right" valign="top"><b>Feb 9 2007:</b></td>
180 <td width="*">Web demo updated to 1.7.2</td>
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183 <td width="115" align="right" valign="top"><b>Nov 7-9 2006:</b></td>
184 <td width="*">Exhibited at <a href="http://www.ispcon.com/" target="_blank" id="teal">ISPCON</a>,
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188 <td width="115" align="right" valign="top"><b>Nov 5 2006:</b></td>
189 <td width="*">Web demo updated to 1.7.1</td>
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192 <td width="115" align="right" valign="top"><b>Jul 17-19 2006:</b>
194 <td width="*">Exhibited at <a href="http://www.hostingcon.com/" target="_blank" id="teal">HostingCon</a>,
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212 <h4>Freeside offers business solutions:</h4>
213 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $2950 shipped!<br>
215 <a href="services.html#install">Installation service</a>: Installation on your hardware and complete support to get you up and running.<br>
217 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
219 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
221 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
229 <img src="imgs/freedom.gif" alt=" ">
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237 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
238 <p>Freeside is the premier open-source billing, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
239 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
240 software for their automation needs.<br>
242 For complete, easy deployment and maintenance, Freeside is available on
243 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">installation service</a> is also available.<br>
246 <b>Freeside's 100% web-based</b> user interface requires no
247 client installation of any kind. Comprehensive customer <b></b>self-care
248 and reseller interfaces empower your customers and resellers, and reduce
249 your staffing costs.<b></b><b></b></p>
252 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
254 <h6>KEY FEATURES</h6>
256 <h4><b></b>BILLING</h4>
258 <ul class="indented">
259 <li> Flexible pricing and rating plans including anniversary billing,
260 pro-rating, usage based billing and more. Plug-in system allows easy
261 addition of new pricing plans. </li>
262 <li> VoIP rating and billing, including DID inventory, rate plans, free
263 minutes, caps, and 800# billing.</li>
264 <li> Real-time credit card and electronic check processing with all major
265 processing gateways. Email, fax, printed and online invoicing.</div> </li>
268 <ul class="indented">
269 <li> Complete, integrated trouble ticketing system included, based on
270 Request Tracker from Best Practical Solutions </li>
271 <li> Auto-responds to customer email, assigns a ticket number and allows
272 your staff to track requests collaboratively </li>
273 <li> Multiple queues, custom fields, templates, ticket associations, templates,
274 customizable workflow, and more. </li>
276 <h4>CUSTOMER SERVICE</h4>
277 <ul class="indented">
278 <li>Online signup page with immediate credit card authorization and provisioning.</li>
279 <li>Customer self-care including invoice viewing, one-time and recurring
280 payments, adding and removing services, and password changes. </li>
281 <li>Simple API available to write your own self-service pages or applications.</li>
284 <ul class="indented">
285 <li>Unlimited resellers with branded invoices, individual pricing and
286 payment gateways.</li>
287 <li>Virtualized reseller access allows resellers access to only their
289 <li>Flexible, fine-grained access control<br>
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