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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  19                      <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/east-12/" target="_blank"><img src="itexpo.jpg" border=0 align="left" alt="ITExpo"></a>
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  22                      <h4>We're exhibiting!</h4>
  23                      <h5>&nbsp;&nbsp;Asterisk World
  24                      <h6>&nbsp;&nbsp;Internet Telephony Expo</h6>
  25                      <h5>&nbsp;&nbsp;Booth #1005</h5>
  26                      <h4>Feb 1-3, 2012</h4>
  27                      <h4>Miami, Florida</h4>
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  38                      <a href="http://www.afmug.com" target="_blank"><img src="afarmtall.jpg" border=0 align="left" alt="Animal Farm"></a>
  39                    </td>
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  41                      <!-- <h4>We're exhibiting!</h4> -->
  42                      <h5>&nbsp;&nbsp;Animal Farm
  43                      <h5>&nbsp;&nbsp;Booth #8</h5>
  44                      <h4>Feb 1-2, 2012</h4>
  45                      <h4>Salt Lake City, Utah</h4>
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  56                      <a href="http://www.wispa.org/ispamerica-2012" target="_blank"><img src="ispamerica.png" border=0 align="left" alt="ISPAmerica"></a>
  57                    </td>
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  59                      <!--<h4>We're exhibiting!</h4>      -->
  60                      <h5>&nbsp;&nbsp;ISPAmerica
  61                      <h5>&nbsp;&nbsp;Booth #302</h5>
  62                      <h4>Mar 28-30, 2012</h4>
  63                      <h4>Orlando, Florida</h4>
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  77           <td height="10">&nbsp;</td>
  78           <td height="10">&nbsp;</td>
  79           <td height="10">&nbsp;</td>
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  83           <td width="9" height="20">&nbsp;</td>
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  85             <h2>Freeside News...</h2></td>
  86           <td width="9" height="20">&nbsp;</td>
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  89           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  92                 <td width="115" align="right" valign="top"><b>Oct&nbsp;24&nbsp;2011:</b></td>
  93                 <td width="*"><a href="/blog/?p=36">2.1.3 released</a></td>
  94               </tr>
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  96                 <td width="115" align="right" valign="top"><b>Oct&nbsp;10-12&nbsp;2011:</b></td>
  97                 <td width="*">Exhibited at <a href="http://www.wispa.org/?page_id=4766">WISPAPalooza</a></td>
  98               </tr>
  99               <tr align="left" valign="top">
 100                 <td width="115" align="right" valign="top"><b>Jul&nbsp;25&nbsp;2011:</b></td>
 101                 <td width="*"><a href="/blog/?p=34">2.3.0 released</a></td>
 102               </tr>
 103               <tr align="left" valign="top">
 104                 <td width="115" align="right" valign="top"><b>Apr&nbsp;17&nbsp;2011:</b></td>
 105                 <td width="*"><a href="/blog/?p=33">1.9.5 released</a></td>
 106               </tr>
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 108                 <td width="115" align="right" valign="top"><b>Mar&nbsp;23-25&nbsp;2011:</b></td>
 109                 <td width="*">Exhibited at <a href="http://fispawispaspring2011.eventbrite.com/">FISPA/WISPA</a></td>
 110               </tr>
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 112                 <td width="115" align="right" valign="top"><b>Mar&nbsp;22&nbsp;2011:</b></td>
 113                 <td width="*"><a href="/blog/?p=32">2.1.2 released</a></td>
 114               </tr>
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 116                 <td width="115" align="right" valign="top"><b>Feb&nbsp;2-4&nbsp;2011:</b></td>
 117                 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
 118               </tr>
 119              <tr align="left" valign="top">
 120                 <td width="115" align="right" valign="top"><b>Oct&nbsp;26-28&nbsp;2010:</b></td>
 121                 <td width="*">Exhibited at <a href="http://www.astricon.net" target="_blank">Astricon</a></td>
 122               </tr>
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 124                 <td width="115" align="right" valign="top"><b>Oct&nbsp;5-6&nbsp;2010:</b></td>
 125                 <td width="*">Exhibited at Internet Telephony Expo</td>
 126               </tr>
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 128                 <td width="115" align="right" valign="top"><b>Sep&nbsp;29&nbsp;2010:</b></td>
 129                 <td width="*"><a href="/blog/?p=27">2.1.1 released</a></td>
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 132           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
 133         </tr>
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 135           <td width="9" height="18" align="right" valign="top"><img src="imgs/bk/corners/grey.gif" width="21" height="22"></td>
 136           <td width="*" height="18" bgcolor="#A5A3A3">&nbsp;</td>
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 144           <td width="384" bgcolor="#BEBDBD"><br>
 145             <h4>Freeside offers business solutions:</h4>
 146             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 147               <br>
 148               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 149               <br>
 150               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 151               <br>
 152               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 153               <br>
 154               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 155               <br>
 156               <br>
 157           </td>
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 161       <br>
 162
 163 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 168           <td>
 169             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 170           </td>
 171           <td>
 172             <h4>Awarded</h4>
 173             <h6>Best of Show</h6>
 174             <h6>Open Source</h6>
 175             <h4>ITExpo East 2010</h4>
 176           </td>
 177         </tr>
 178
 179         <tr><td>&nbsp;</td></tr>
 180
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 182           <td>
 183             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 184           </td>
 185           <td>
 186             <h4>Awarded</h4>
 187             <h6>Best of Show</h6>
 188             <h6>Open Source</h6>
 189             <h4>ITExpo East 2009</h4>
 190           </td>
 191         </tr>
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 196
 197     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 198       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 199       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 200         software for their automation needs.<br>
 201         <br>
 202         For complete, easy deployment and maintenance, Freeside is available on
 203         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 204 <!--
 205         <br>
 206 <b>Freeside's 100% web-based</b> user interface requires no
 207         client installation of any kind. Comprehensive customer <b></b>self-care
 208         and reseller interfaces empower your customers and resellers, and reduce
 209         your staffing costs.<b></b><b></b></p>
 210 -->
 211
 212       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 213
 214       <h6>KEY&nbsp;FEATURES</h6>
 215
 216       <h4><b></b>BILLING</h4>
 217
 218       <ul class="indented">
 219         <li> Flexible pricing and rating plans including anniversary billing,
 220           pro-rating, usage based billing and more.  Plug-in system allows easy
 221           addition of new pricing plans. </li>
 222         <li> VoIP rating and billing, including DID inventory, rate plans, free
 223           minutes, caps, and 800# billing.</li>
 224         <li> Real-time credit card and electronic check processing with all major
 225           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 226       </ul>
 227       <h4>TICKETING</h4>
 228       <ul class="indented">
 229         <li> Complete, integrated trouble ticketing system included, based on
 230           Request Tracker from Best Practical Solutions </li>
 231         <li> Auto-responds to customer email, assigns a ticket number and allows
 232           your staff to track requests collaboratively </li>
 233         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 234           customizable workflow, and more. </li>
 235       </ul>
 236       <h4>CUSTOMER SERVICE</h4>
 237       <ul class="indented">
 238         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 239         <li>Customer self-care including invoice viewing, one-time and recurring
 240           payments, adding and removing services, and password changes. </li>
 241         <li>Simple API available to write your own self-service pages or applications.</li>
 242       </ul>
 243       <h4>RESELLERS</h4>
 244       <ul class="indented">
 245         <li>Unlimited resellers with branded invoices, individual pricing and
 246           payment gateways.</li>
 247         <li>Virtualized reseller access allows resellers access to only their
 248           own customers.</li>
 249         <li>Flexible, fine-grained access control<br>
 250         </li>
 251       </ul>
 252
 253     <br>
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 258           <td BGCOLOR="#ffffff">
 259             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 260           </td>
 261           <td BGCOLOR="#ffffff">
 262             <h5>Please support network neutrality</h5>
 263             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 264           </td>
 265         </tr>
 266       </table>
 267
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