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   4 <title>Freeside billing and trouble ticketing</title>
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  22             <a href="http://www.ispcon.com"><img src="ISP-F07-125x125-EXH3.gif" border=0 align="left" alt="ISPCON"></a>
  23             <h5>&nbsp;ISPCON</h5>
  24             <h5>&nbsp;Booth 420</h5>
  25             <h4>&nbsp;Oct 16-18, San Jose, CA</h4>
  26             &nbsp;<a href="ISPCON-Freeside.pdf">Download a free exhibit hall pass</a><br>
  27             <!-- &nbsp;(or $100 discount on a full pass) there's still a discount, it just made the page look ugly -->
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  38             <h2>Freeside News...</h2></td>
  39           <td width="9" height="20">&nbsp;</td>
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  45                 <td width="115" align="right" valign="top"><b>Jul&nbsp;11&nbsp;2007:</b></td>
  46                 <td width="*">New <a href="products.html">Server appliance</a> models</td>
  47               </tr>
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  49                 <td width="115" align="right" valign="top"><b>May&nbsp;23-25&nbsp;2007:</b></td>
  50                 <td width="*">Exhibited at <a href="http://www.ispcon.com/" target="_blank" id="teal">ISPCON</a>, booth 418</td>
  51               </tr>
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  53                 <td width="115" align="right" valign="top"><b>Feb&nbsp;19&nbsp;2007:</b></td>
  54                 <td width="*">New web site!</td>
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  57                 <td width="115" align="right" valign="top"><b>Feb&nbsp;16&nbsp;2007:</b></td>
  58                 <td width="*">1.7.2 released</td>
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  61                 <td width="115" align="right" valign="top"><b>Feb&nbsp;9&nbsp;2007:</b></td>
  62                 <td width="*">Web demo updated to 1.7.2</td>
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  65                 <td width="115" align="right" valign="top"><b>Nov&nbsp;7-9&nbsp;2006:</b></td>
  66                 <td width="*">Exhibited at <a href="http://www.ispcon.com/" target="_blank" id="teal">ISPCON</a>,
  67                   booth 311</td>
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  70                 <td width="115" align="right" valign="top"><b>Nov&nbsp;5&nbsp;2006:</b></td>
  71                 <td width="*">Web demo updated to 1.7.1</td>
  72               </tr>
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  74                 <td width="115" align="right" valign="top"><b>Jul&nbsp;17-19&nbsp;2006:</b>
  75                 </td>
  76                 <td width="*">Exhibited at <a href="http://www.hostingcon.com/" target="_blank" id="teal">HostingCon</a>,
  77                   booth 618</td>
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  93             <h4>Freeside offers business solutions:</h4>
  94             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $2950 shipped!<br>
  95               <br>
  96               <a href="services.html#install">Installation service</a>: Installation on your hardware and complete support to get you up and running.<br>
  97               <br>
  98               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
  99               <br>
 100               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 101               <br>
 102               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 103               <br>
 104               <br>
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 110       <img src="imgs/freedom.gif" alt=" ">
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 114     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 115       <p>Freeside is the premier open-source billing, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 116       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 117         software for their automation needs.<br>
 118         <br>
 119         For complete, easy deployment and maintenance, Freeside is available on
 120         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">installation service</a> is also available.<br>
 121 <!--
 122         <br>
 123 <b>Freeside's 100% web-based</b> user interface requires no
 124         client installation of any kind. Comprehensive customer <b></b>self-care
 125         and reseller interfaces empower your customers and resellers, and reduce
 126         your staffing costs.<b></b><b></b></p>
 127 -->
 128
 129       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 130
 131       <h6>KEY&nbsp;FEATURES</h6>
 132
 133       <h4><b></b>BILLING</h4>
 134
 135       <ul>
 136         <li> Flexible pricing and rating plans including anniversary billing,
 137           pro-rating, usage based billing and more.  Plug-in system allows easy
 138           addition of new pricing plans. </li>
 139         <li> VoIP rating and billing, including DID inventory, rate plans, free
 140           minutes, caps, and 800# billing.</li>
 141         <li> Real-time credit card and electronic check processing with all major
 142           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 143       </ul>
 144       <h4>TICKETING</h4>
 145       <ul>
 146         <li> Complete, integrated trouble ticketing system included, based on
 147           Request Tracker from Best Practical Solutions </li>
 148         <li> Auto-responds to customer email, assigns a ticket number and allows
 149           your staff to track requests collaboratively </li>
 150         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 151           customizable workflow, and more. </li>
 152       </ul>
 153       <h4>CUSTOMER SERVICE</h4>
 154       <ul>
 155         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 156         <li>Customer self-care including invoice viewing, one-time and recurring
 157           payments, adding and removing services, and password changes. </li>
 158         <li>Simple API available to write your own self-service pages or applications.</li>
 159       </ul>
 160       <h4>RESELLERS</h4>
 161       <ul>
 162         <li>Unlimited resellers with branded invoices, individual pricing and
 163           payment gateways.</li>
 164         <li>Virtualized reseller access allows resellers access to only their
 165           own customers.</li>
 166         <li>Flexible, fine-grained access control<br>
 167         </li>
 168       </ul>
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