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   3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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  19            <h6>We're exhibiting!</h6>
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  30             <a href="http://www.fispalive.com" target="_blank"><img src="FISPA.png" border=0 align="center" alt="FISPA Live"></a>
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  34             <h6>&nbsp;FISPA Live</h6>
  35             <h4>Feb 16-17, 2017</h4>
  36             <h4>Nashville, TN</h4>
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  47             <a href="http://www.netsapiens.com/ugm17/" target="_blank"><img src="netsapiens.png" border=0 align="center" alt="NetSapiens"></a>
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  51             <h6>&nbsp;NetSapiens UGM</h6>
  52             <h4>Feb 28-Mar 3, 2017</h4>
  53             <h4>San Diego, CA</h4>
  54           </td>
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  64             <a href="http://www.wispa.org/Events/WISPAmerica" target="_blank"><img src="wispamerica2014.png" border=0 align="center" alt="WISPAmerica"></a>
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  68             <h6>&nbsp;WISPAmerica</h6>
  69             <h4>Booth #415</h4>
  70             <h4>Mar 14-16, 2017</h4>
  71             <h4>Memphis, TN</h4>
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  82           <td height="10">&nbsp;</td>
  83           <td height="10">&nbsp;</td>
  84           <td height="10">&nbsp;</td>
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  88           <td width="9" height="20">&nbsp;</td>
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  90             <h2>Freeside News...</h2></td>
  91           <td width="9" height="20">&nbsp;</td>
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  94           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  98                 <td width="115" align="right" valign="top"><b>Oct&nbsp;11-13&nbsp;2016:</b></td>
  99                 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA">WISPAPalooza</a></td>
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 101
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 103                 <td width="115" align="right" valign="top"><b>Aug&nbsp;10&nbsp;2016:</b></td>
 104                 <td width="*"><a href="/blog/2016/08/freeside-3-91-released/">3.91 released</a></td>
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 106
 107               <tr align="left" valign="top">
 108                 <td width="115" align="right" valign="top"><b>Aug&nbsp;5&nbsp;2016:</b></td>
 109                 <td width="*"><a href="/blog/2016/08/freeside-4-1-released/">4.1 released</a></td>
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 111
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 113                 <td width="115" align="right" valign="top"><nobr><b>Jul&nbsp;24-27&nbsp;2016:</b></nobr></td>
 114                 <td width="*">Exhibited at <a href="http://www.hostingcon.com/hcg16/Public/Enter.aspx">HostingCon</a></td>
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 118                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;15-17&nbsp;2016:</b></nobr></td>
 119                 <td width="*">Exhibited at WISPAmerica</td>
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 123                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;25-26&nbsp;2016:</b></nobr></td>
 124                 <td width="*">Exhibited at <a href="http://fispalive.com/">FISPA Live</a></td>
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 128                 <td width="115" align="right" valign="top"><b>Feb&nbsp;17&nbsp;2016:</b></td>
 129                 <td width="*"><a href="/blog/2016/02/freeside-4-0-released/">4.0 released</a></td>
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 133                 <td width="115" align="right" valign="top"><b>Feb&nbsp;5&nbsp;2016:</b></td>
 134                 <td width="*"><a href="/blog/2016/02/freeside-3-9-released/">3.9 released</a></td>
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 138                 <td width="115" align="right" valign="top"><b>Jan&nbsp;20&nbsp;2016:</b></td>
 139                 <td width="*"><a href="/blog/2016/01/freeside-3-8-released/">3.8 released</a></td>
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 143                 <td width="115" align="right" valign="top"><nobr><b>Nov&nbsp;9-11&nbsp;2015:</b></nobr></td>
 144                 <td width="*">Exhibited at the Canadian ISP Summit</td>
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 161             <h4>Freeside offers business solutions:</h4>
 162             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 163               <br>
 164               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 165               <br>
 166               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 167               <br>
 168               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 169               <br>
 170               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 171               <br>
 172               <br>
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 183     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 184       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 185       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 186         software for their automation needs.<br>
 187         <br>
 188         For complete, easy deployment and maintenance, Freeside is available on
 189         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 190 <!--
 191         <br>
 192 <b>Freeside's 100% web-based</b> user interface requires no
 193         client installation of any kind. Comprehensive customer <b></b>self-care
 194         and reseller interfaces empower your customers and resellers, and reduce
 195         your staffing costs.<b></b><b></b></p>
 196 -->
 197
 198       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 199
 200       <h6>KEY&nbsp;FEATURES</h6>
 201
 202       <h4><b></b>BILLING</h4>
 203
 204       <ul class="indented">
 205         <li> Flexible pricing and rating plans including anniversary billing,
 206           pro-rating, usage based billing and more.  Plug-in system allows easy
 207           addition of new pricing plans. </li>
 208         <li> VoIP rating and billing, including DID inventory, rate plans, free
 209           minutes, caps, and 800# billing.</li>
 210         <li> Real-time credit card and electronic check processing with all major
 211           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 212       </ul>
 213       <h4>TICKETING</h4>
 214       <ul class="indented">
 215         <li> Complete, integrated trouble ticketing system included, based on
 216           Request Tracker from Best Practical Solutions </li>
 217         <li> Auto-responds to customer email, assigns a ticket number and allows
 218           your staff to track requests collaboratively </li>
 219         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 220           customizable workflow, and more. </li>
 221       </ul>
 222       <h4>NETWORK MONITORING</h4>
 223       <ul class="indented">
 224         <li> Complete, integrated network monitoring system included, based on
 225           Torrus from K-Open GmbH</li>
 226         <li>SNMP discovery, collection and graphing</li>
 227         <li>95th percentile and volume billing</li>
 228       </ul>
 229
 230       <h4>CUSTOMER SERVICE</h4>
 231       <ul class="indented">
 232         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 233         <li>Customer self-care including invoice viewing, one-time and recurring
 234           payments, adding and removing services, and password changes. </li>
 235         <li>Simple API available to write your own self-service pages or applications.</li>
 236       </ul>
 237       <h4>RESELLERS</h4>
 238       <ul class="indented">
 239         <li>Unlimited resellers with branded invoices, individual pricing and
 240           payment gateways.</li>
 241         <li>Virtualized reseller access allows resellers access to only their
 242           own customers.</li>
 243         <li>Flexible, fine-grained access control<br>
 244         </li>
 245       </ul>
 246
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 258             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 259           </td>
 260           <td BGCOLOR="#ffffff">
 261             <h5>Please support network neutrality</h5>
 262             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 263           </td>
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