3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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17 <h6>We're exhibiting!</h6>
28 <a href="http://global.hostingcon.com/hcg16/Public/Enter.aspx" target="_blank"><img src="hostingcon-small.png" border=0 align="center" alt="HostingCon"></a>
32 <!--<h4>We're exhibiting!</h4>-->
33 <h6> HostingCon</h6>
35 <h4>July 24-27, 2016</h4>
36 <h4>New Orleans, LA</h4>
49 <a href="http://www.wispa.org/Events/WISPAPALOOZA-2016" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPalooza"></a>
53 <h6> WISPAPalooza</h6>
55 <h4>Oct 11-13, 2016</h4>
56 <h4>Las Vegas, NV</h4>
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75 <h2>Freeside News...</h2></td>
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83 <td width="115" align="right" valign="top"><nobr><b>Mar 15-17 2016:</b></nobr></td>
84 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAmerica-2016">WISPAmerica</a></td>
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88 <td width="115" align="right" valign="top"><nobr><b>Feb 25-26 2016:</b></nobr></td>
89 <td width="*">Exhibited at <a href="http://fispalive.com/">FISPA Live</a></td>
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93 <td width="115" align="right" valign="top"><b>Feb 17 2016:</b></td>
94 <td width="*"><a href="/blog/2016/02/freeside-4-0-released/">4.0 released</a></td>
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98 <td width="115" align="right" valign="top"><b>Feb 5 2016:</b></td>
99 <td width="*"><a href="/blog/2016/02/freeside-3-9-released/">3.9 released</a></td>
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103 <td width="115" align="right" valign="top"><b>Jan 20 2016:</b></td>
104 <td width="*"><a href="/blog/2016/01/freeside-3-8-released/">3.8 released</a></td>
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108 <td width="115" align="right" valign="top"><nobr><b>Nov 9-11 2015:</b></nobr></td>
109 <td width="*">Exhibited at the <a href="http://www.ispsummit.ca/">Canadian ISP Summit</a></td>
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113 <td width="115" align="right" valign="top"><nobr><b>Oct 18-20 2015:</b></nobr></td>
114 <td width="*">Exhibited at Comptel Plus</td>
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118 <td width="115" align="right" valign="top"><nobr><b>Oct 12-15 2015:</b></nobr></td>
119 <td width="*">Training and exhibited at WISPAPalooza</td>
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123 <td width="115" align="right" valign="top"><nobr><b>Jul 28-29 2015:</b></nobr></td>
124 <td width="*">Exhibited at <a href="http://www.hostingcon.com/global">HostingCon</a></td>
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129 <td width="115" align="right" valign="top"><b>Jun 26 2015:</b></td>
130 <td width="*"><a href="/blog/2015/06/freeside-3-7-released/">3.7 released</a></td>
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147 <h4>Freeside offers business solutions:</h4>
148 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
150 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
152 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
154 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
156 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
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169 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
170 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
171 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
172 software for their automation needs.<br>
174 For complete, easy deployment and maintenance, Freeside is available on
175 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
178 <b>Freeside's 100% web-based</b> user interface requires no
179 client installation of any kind. Comprehensive customer <b></b>self-care
180 and reseller interfaces empower your customers and resellers, and reduce
181 your staffing costs.<b></b><b></b></p>
184 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
186 <h6>KEY FEATURES</h6>
188 <h4><b></b>BILLING</h4>
190 <ul class="indented">
191 <li> Flexible pricing and rating plans including anniversary billing,
192 pro-rating, usage based billing and more. Plug-in system allows easy
193 addition of new pricing plans. </li>
194 <li> VoIP rating and billing, including DID inventory, rate plans, free
195 minutes, caps, and 800# billing.</li>
196 <li> Real-time credit card and electronic check processing with all major
197 processing gateways. Email, fax, printed and online invoicing.</div> </li>
200 <ul class="indented">
201 <li> Complete, integrated trouble ticketing system included, based on
202 Request Tracker from Best Practical Solutions </li>
203 <li> Auto-responds to customer email, assigns a ticket number and allows
204 your staff to track requests collaboratively </li>
205 <li> Multiple queues, custom fields, templates, ticket associations, templates,
206 customizable workflow, and more. </li>
208 <h4>NETWORK MONITORING</h4>
209 <ul class="indented">
210 <li> Complete, integrated network monitoring system included, based on
211 Torrus from K-Open GmbH</li>
212 <li>SNMP discovery, collection and graphing</li>
213 <li>95th percentile and volume billing</li>
216 <h4>CUSTOMER SERVICE</h4>
217 <ul class="indented">
218 <li>Online signup page with immediate credit card authorization and provisioning.</li>
219 <li>Customer self-care including invoice viewing, one-time and recurring
220 payments, adding and removing services, and password changes. </li>
221 <li>Simple API available to write your own self-service pages or applications.</li>
224 <ul class="indented">
225 <li>Unlimited resellers with branded invoices, individual pricing and
226 payment gateways.</li>
227 <li>Virtualized reseller access allows resellers access to only their
229 <li>Flexible, fine-grained access control<br>
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244 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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247 <h5>Please support network neutrality</h5>
248 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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