3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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7 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.wispapalooza.net">WISPAPALOOZA</a>, Monday, Oct 13th, Las Vegas. <a href="https://www.cvent.com/events/wispapalooza-2014/registration-8773af34cc4944efba5cfd664bcce724.aspx">Register now!</a>
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22 <h6>We're exhibiting!</h6>
28 <a href="http://www.comptelplus.org/" target="_blank"><img src="Comptel-Plus-logo.jpg" border=0 align="center" alt="comptel plus"></a>
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33 <h5> CompTel Plus</h5>
35 <h4>Oct 5-7, 2014</h4>
36 <h4>Dallas, Texas</h4>
47 <a href="http://www.wispapalooza.net/" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPalooza"></a>
51 <!-- <h4>We're exhibiting!</h4> -->
52 <h5> WISPAPalooza</h5>
54 <h4>Oct 14-16, 2014</h4>
55 <h4>Las Vegas, Nevada</h4>
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77 <h2>Freeside News...</h2></td>
78 <td width="9" height="20"> </td>
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82 <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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85 <td width="115" align="right" valign="top"><nobr><b>Jul 21-23 2014:</b></nobr></td>
86 <td width="*">Exhibited at <a href="http://www.oscon.com/oscon2014">OSCON</a></td>
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90 <td width="115" align="right" valign="top"><nobr><b>Jun 16-18 2014:</b></nobr></td>
91 <td width="*">Exhibited at <a href="http://fispalive.com/atlanta-2014/atlanta-2014-schedule-at-a-glance/">FISPA Live</a></td>
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95 <td width="115" align="right" valign="top"><b>May 28 2014:</b></td>
96 <td width="*"><a href="/blog/2014/05/freeside-3-3-released/">3.3 released</a></td>
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100 <td width="115" align="right" valign="top"><b>Apr 2 2014:</b></td>
101 <td width="*"><a href="/blog/2014/04/freeside-2-3-9-released/">2.3.9 released</a></td>
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105 <td width="115" align="right" valign="top"><nobr><b>Mar 25-27 2014:</b></nobr></td>
106 <td width="*">Exhibited at <a href="http://www.wispamerica.net/">WISP America</a></td>
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110 <td width="115" align="right" valign="top"><nobr><b>Mar 16-18 2014:</b></nobr></td>
111 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">CompTel Plus</a></td>
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115 <td width="115" align="right" valign="top"><b>Mar 3 2014:</b></td>
116 <td width="*"><a href="/blog/2014/03/freeside-3.2-released">3.2 released</a></td>
119 <tr align="left" valign="top">
120 <td width="115" align="right" valign="top"><nobr><b>Feb 19-21 2014:</b></nobr></td>
121 <td width="*">Exhibited at <a href="http://fispalive.com/nashville-2014/nashville-2014-schedule-at-a-glance/">FISPA Live</a></td>
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125 <td width="115" align="right" valign="top"><nobr><b>Jan 29-31 2014:</b></nobr></td>
126 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a> / <a href="http://itexpo.tmcnet.com/east/">Internet Telephony Expo</a></td>
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130 <td width="115" align="right" valign="top"><b><nobr>Oct 14-18 2013:</b></nobr></td>
131 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2013/event-summary-95ba2d6f4ba1492f8041f2306f4c7786.aspx">WISPAPALOOZA</a></td>
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135 <td width="115" align="right" valign="top"><b><nobr>Aug 28-29 2013:</b></nobr></td>
136 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/">Internet Telephony Expo</a>, awarded Best of Show!</td>
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143 <td width="9" height="18" align="right" valign="top"><img src="imgs/bk/corners/grey.gif" width="21" height="22"></td>
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153 <h4>Freeside offers business solutions:</h4>
154 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
156 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
158 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
160 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
162 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
171 <!-- <img src="imgs/freedom.gif" alt=" "> -->
175 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
176 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
177 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
178 software for their automation needs.<br>
180 For complete, easy deployment and maintenance, Freeside is available on
181 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
184 <b>Freeside's 100% web-based</b> user interface requires no
185 client installation of any kind. Comprehensive customer <b></b>self-care
186 and reseller interfaces empower your customers and resellers, and reduce
187 your staffing costs.<b></b><b></b></p>
190 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
192 <h6>KEY FEATURES</h6>
194 <h4><b></b>BILLING</h4>
196 <ul class="indented">
197 <li> Flexible pricing and rating plans including anniversary billing,
198 pro-rating, usage based billing and more. Plug-in system allows easy
199 addition of new pricing plans. </li>
200 <li> VoIP rating and billing, including DID inventory, rate plans, free
201 minutes, caps, and 800# billing.</li>
202 <li> Real-time credit card and electronic check processing with all major
203 processing gateways. Email, fax, printed and online invoicing.</div> </li>
206 <ul class="indented">
207 <li> Complete, integrated trouble ticketing system included, based on
208 Request Tracker from Best Practical Solutions </li>
209 <li> Auto-responds to customer email, assigns a ticket number and allows
210 your staff to track requests collaboratively </li>
211 <li> Multiple queues, custom fields, templates, ticket associations, templates,
212 customizable workflow, and more. </li>
214 <h4>NETWORK MONITORING</h4>
215 <ul class="indented">
216 <li> Complete, integrated network monitoring system included, based on
217 Torrus from K-Open GmbH</li>
218 <li>SNMP discovery, collection and graphing</li>
219 <li>95th percentile and volume billing</li>
222 <h4>CUSTOMER SERVICE</h4>
223 <ul class="indented">
224 <li>Online signup page with immediate credit card authorization and provisioning.</li>
225 <li>Customer self-care including invoice viewing, one-time and recurring
226 payments, adding and removing services, and password changes. </li>
227 <li>Simple API available to write your own self-service pages or applications.</li>
230 <ul class="indented">
231 <li>Unlimited resellers with branded invoices, individual pricing and
232 payment gateways.</li>
233 <li>Virtualized reseller access allows resellers access to only their
235 <li>Flexible, fine-grained access control<br>
246 <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
249 <h6>Awarded Best of Show</h6>
250 <h4>ITExpo West 2013</h4>
251 <h4>ITExpo East 2010</h4>
252 <h4>ITExpo East 2009</h4>
257 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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275 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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278 <h5>Please support network neutrality</h5>
279 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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