3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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19 <h6>We're exhibiting!</h6>
30 <a href="http://www.bbcmag.com/2017s/" target="_blank"><img src="Summit_2017Banner.jpg" border=0 align="center" alt="Broadband Communities"></a>
34 <h6> Broadband Communities</h6>
36 <h4>May 2-4, 2017</h4>
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57 <h2>Freeside News...</h2></td>
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65 <td width="115" align="right" valign="top"><b>Mar 19 2017:</b></td>
66 <td width="*"><a href="/blog/2017/03/freeside-4-2-released/">4.2 released</a></td>
69 <tr align="left" valign="top">
70 <td width="115" align="right" valign="top"><b>Mar 14-16 2017:</b></td>
71 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAmerica">WISPAmerica</a></td>
74 <tr align="left" valign="top">
75 <td width="115" align="right" valign="top"><b>Mar 1-3 2017:</b></td>
76 <td width="*">Exhibited at <a href="http://www.netsapiens.com/ugm17/">NetSapiens UGM</a></td>
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80 <td width="115" align="right" valign="top"><b>Feb 16-17 2017:</b></td>
81 <td width="*">Exhibited at <a href="http://www.fispalive.com">FISPA Live</a></td>
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85 <td width="115" align="right" valign="top"><b>Oct 17-18 2016:</b></td>
86 <td width="*">Attended <a href="http://www.kazoocon.com/">2600hz KazooCon</a></td>
89 <tr align="left" valign="top">
90 <td width="115" align="right" valign="top"><b>Oct 11-13 2016:</b></td>
91 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA">WISPAPalooza</a></td>
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95 <td width="115" align="right" valign="top"><b>Aug 10 2016:</b></td>
96 <td width="*"><a href="/blog/2016/08/freeside-3-91-released/">3.91 released</a></td>
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100 <td width="115" align="right" valign="top"><b>Aug 5 2016:</b></td>
101 <td width="*"><a href="/blog/2016/08/freeside-4-1-released/">4.1 released</a></td>
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105 <td width="115" align="right" valign="top"><nobr><b>Jul 24-27 2016:</b></nobr></td>
106 <td width="*">Exhibited at <a href="http://www.hostingcon.com/hcg16/Public/Enter.aspx">HostingCon</a></td>
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110 <td width="115" align="right" valign="top"><nobr><b>Mar 15-17 2016:</b></nobr></td>
111 <td width="*">Exhibited at WISPAmerica</td>
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115 <td width="115" align="right" valign="top"><b>Feb 17 2016:</b></td>
116 <td width="*"><a href="/blog/2016/02/freeside-4-0-released/">4.0 released</a></td>
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133 <h4>Freeside offers business solutions:</h4>
134 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
136 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
138 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
140 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
142 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
151 <!-- <img src="imgs/freedom.gif" alt=" "> -->
155 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
156 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
157 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
158 software for their automation needs.<br>
160 For complete, easy deployment and maintenance, Freeside is available on
161 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
164 <b>Freeside's 100% web-based</b> user interface requires no
165 client installation of any kind. Comprehensive customer <b></b>self-care
166 and reseller interfaces empower your customers and resellers, and reduce
167 your staffing costs.<b></b><b></b></p>
170 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
172 <h6>KEY FEATURES</h6>
174 <h4><b></b>BILLING</h4>
176 <ul class="indented">
177 <li> Flexible pricing and rating plans including anniversary billing,
178 pro-rating, usage based billing and more. Plug-in system allows easy
179 addition of new pricing plans. </li>
180 <li> VoIP rating and billing, including DID inventory, rate plans, free
181 minutes, caps, and 800# billing.</li>
182 <li> Real-time credit card and electronic check processing with all major
183 processing gateways. Email, fax, printed and online invoicing.</div> </li>
186 <ul class="indented">
187 <li> Complete, integrated trouble ticketing system included, based on
188 Request Tracker from Best Practical Solutions </li>
189 <li> Auto-responds to customer email, assigns a ticket number and allows
190 your staff to track requests collaboratively </li>
191 <li> Multiple queues, custom fields, templates, ticket associations, templates,
192 customizable workflow, and more. </li>
194 <h4>NETWORK MONITORING</h4>
195 <ul class="indented">
196 <li> Complete, integrated network monitoring system included, based on
197 Torrus from K-Open GmbH</li>
198 <li>SNMP discovery, collection and graphing</li>
199 <li>95th percentile and volume billing</li>
202 <h4>CUSTOMER SERVICE</h4>
203 <ul class="indented">
204 <li>Online signup page with immediate credit card authorization and provisioning.</li>
205 <li>Customer self-care including invoice viewing, one-time and recurring
206 payments, adding and removing services, and password changes. </li>
207 <li>Simple API available to write your own self-service pages or applications.</li>
210 <ul class="indented">
211 <li>Unlimited resellers with branded invoices, individual pricing and
212 payment gateways.</li>
213 <li>Virtualized reseller access allows resellers access to only their
215 <li>Flexible, fine-grained access control<br>
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230 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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233 <h5>Please support network neutrality</h5>
234 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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