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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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   8 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.wispapalooza.net">WISPAPALOOZA</a>, Monday, Oct 13th, Las Vegas.  <a href="https://www.cvent.com/events/wispapalooza-2014/registration-8773af34cc4944efba5cfd664bcce724.aspx">Register now!</a><br>
   9 <font size="-1">Use coupon code FIS136 for a $50 discount!</font>
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  26            <h6>We're exhibiting!</h6>
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  37             <a href="http://www.wispapalooza.net/" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPalooza"></a>
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  41             <h4>We're exhibiting!</h4>
  42             <h5>&nbsp;WISPAPalooza</h5>
  43             <h4>Booth #136</h4>
  44             <h4>Oct 14-16, 2014</h4>
  45             <h4>Las Vegas, Nevada</h4>
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  50         <td colspan=2><h4>Use coupon code FIS136 for a $50 discount!</h4></td>
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  72             <h2>Freeside News...</h2></td>
  73           <td width="9" height="20">&nbsp;</td>
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  76           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  80                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;14-16&nbsp;2014:</b></nobr></td>
  81                 <td width="*">Exhibited at <a href="http://www.wispapalooza.net">WISPAPalooza</a></td>
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  85                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;5-7&nbsp;2014:</b></nobr></td>
  86                 <td width="*">Exhibited at <a href="http://www.comptelplus.org">CompTel Plus</a></td>
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  90                 <td width="115" align="right" valign="top"><b>Sep&nbsp;7&nbsp;2014:</b></td>
  91                 <td width="*"><a href="/blog/2014/09/freeside-2-3-x-eol/">2.3.x end-of-life</a></td>
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  95                 <td width="115" align="right" valign="top"><nobr><b>Jul&nbsp;21-23&nbsp;2014:</b></nobr></td>
  96                 <td width="*">Exhibited at <a href="http://www.oscon.com/oscon2014">OSCON</a></td>
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 100                 <td width="115" align="right" valign="top"><nobr><b>Jun&nbsp;16-18&nbsp;2014:</b></nobr></td>
 101                 <td width="*">Exhibited at <a href="http://fispalive.com/atlanta-2014/atlanta-2014-schedule-at-a-glance/">FISPA Live</a></td>
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 105                 <td width="115" align="right" valign="top"><b>May&nbsp;28&nbsp;2014:</b></td>
 106                 <td width="*"><a href="/blog/2014/05/freeside-3-3-released/">3.3 released</a></td>
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 110                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;25-27&nbsp;2014:</b></nobr></td>
 111                 <td width="*">Exhibited at <a href="http://www.wispamerica.net/">WISP America</a></td>
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 115                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;16-18&nbsp;2014:</b></nobr></td>
 116                 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">CompTel Plus</a></td>
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 120                 <td width="115" align="right" valign="top"><b>Mar&nbsp;3&nbsp;2014:</b></td>
 121                 <td width="*"><a href="/blog/2014/03/freeside-3.2-released">3.2 released</a></td>
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 125                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;19-21&nbsp;2014:</b></nobr></td>
 126                 <td width="*">Exhibited at <a href="http://fispalive.com/nashville-2014/nashville-2014-schedule-at-a-glance/">FISPA Live</a></td>
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 130                 <td width="115" align="right" valign="top"><nobr><b>Jan&nbsp;29-31&nbsp;2014:</b></nobr></td>
 131                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a> / <a href="http://itexpo.tmcnet.com/east/">Internet Telephony Expo</a></td>
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 148             <h4>Freeside offers business solutions:</h4>
 149             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 150               <br>
 151               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 152               <br>
 153               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 154               <br>
 155               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 156               <br>
 157               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 158               <br>
 159               <br>
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 170     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 171       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 172       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 173         software for their automation needs.<br>
 174         <br>
 175         For complete, easy deployment and maintenance, Freeside is available on
 176         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 177 <!--
 178         <br>
 179 <b>Freeside's 100% web-based</b> user interface requires no
 180         client installation of any kind. Comprehensive customer <b></b>self-care
 181         and reseller interfaces empower your customers and resellers, and reduce
 182         your staffing costs.<b></b><b></b></p>
 183 -->
 184
 185       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 186
 187       <h6>KEY&nbsp;FEATURES</h6>
 188
 189       <h4><b></b>BILLING</h4>
 190
 191       <ul class="indented">
 192         <li> Flexible pricing and rating plans including anniversary billing,
 193           pro-rating, usage based billing and more.  Plug-in system allows easy
 194           addition of new pricing plans. </li>
 195         <li> VoIP rating and billing, including DID inventory, rate plans, free
 196           minutes, caps, and 800# billing.</li>
 197         <li> Real-time credit card and electronic check processing with all major
 198           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 199       </ul>
 200       <h4>TICKETING</h4>
 201       <ul class="indented">
 202         <li> Complete, integrated trouble ticketing system included, based on
 203           Request Tracker from Best Practical Solutions </li>
 204         <li> Auto-responds to customer email, assigns a ticket number and allows
 205           your staff to track requests collaboratively </li>
 206         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 207           customizable workflow, and more. </li>
 208       </ul>
 209       <h4>NETWORK MONITORING</h4>
 210       <ul class="indented">
 211         <li> Complete, integrated network monitoring system included, based on
 212           Torrus from K-Open GmbH</li>
 213         <li>SNMP discovery, collection and graphing</li>
 214         <li>95th percentile and volume billing</li>
 215       </ul>
 216
 217       <h4>CUSTOMER SERVICE</h4>
 218       <ul class="indented">
 219         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 220         <li>Customer self-care including invoice viewing, one-time and recurring
 221           payments, adding and removing services, and password changes. </li>
 222         <li>Simple API available to write your own self-service pages or applications.</li>
 223       </ul>
 224       <h4>RESELLERS</h4>
 225       <ul class="indented">
 226         <li>Unlimited resellers with branded invoices, individual pricing and
 227           payment gateways.</li>
 228         <li>Virtualized reseller access allows resellers access to only their
 229           own customers.</li>
 230         <li>Flexible, fine-grained access control<br>
 231         </li>
 232       </ul>
 233
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 241             <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
 242           </td>
 243           <td>
 244             <h6>Awarded Best of Show</h6>
 245             <h4>ITExpo West 2013</h4>
 246             <h4>ITExpo East 2010</h4>
 247             <h4>ITExpo East 2009</h4>
 248           </td>
 249
 250 <!--
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 263
 264 <!-- bring me back again soon
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 269           <td BGCOLOR="#ffffff">
 270             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 271           </td>
 272           <td BGCOLOR="#ffffff">
 273             <h5>Please support network neutrality</h5>
 274             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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