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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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  18           <td height="10">&nbsp;</td>
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  26             <h2>Freeside News...</h2></td>
  27           <td width="9" height="20">&nbsp;</td>
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  30           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  34                 <td width="115" align="right" valign="top"><b>Apr&nbsp;2&#8209;4&nbsp;2013:</b></td>
  35                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispamerica-2013/event-summary-680c2490ae68460b8b70edd02b360118.aspx">WISPAmerica</a></td>
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  39                 <td width="115" align="right" valign="top"><b>Mar&nbsp;26&nbsp;2013:</b></td>
  40                 <td width="*"><a href="/blog/2013/03/freeside-2.3.6-released">2.3.6 released</a></td>
  41               </tr>
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  43                 <td width="115" align="right" valign="top"><b>Mar&nbsp;14&nbsp;2013:</b></td>
  44                 <td width="*"><a href="/blog/2013/03/freeside-3.0-released">3.0 released</a></td>
  45               </tr>
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  47                 <td width="115" align="right" valign="top"><b>Nov&nbsp;16&nbsp;2012:</b></td>
  48                 <td width="*"><a href="/blog/?p=109">2.3.5 released</a></td>
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  52                 <td width="115" align="right" valign="top"><b>Oct&nbsp;23&#8209;25&nbsp;2012:</b></td>
  53                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2012/event-summary-ce736389db2d4528ac9e70483f6a9abf.aspx">WISPAPalooza</a></td>
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  57                 <td width="115" align="right" valign="top"><b>Oct&nbsp;19&nbsp;2012:</b></td>
  58                 <td width="*"><a href="/blog/?p=101">2.3.4 released</a></td>
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  62                 <td width="115" align="right" valign="top"><b>Oct&nbsp;3&#8209;5&nbsp;2012:</b></td>
  63                 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/west12/">ITExpo West</a></td>
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  67                 <td width="115" align="right" valign="top"><b>Sep&nbsp;27&#8209;28&nbsp;2012:</b></td>
  68                 <td width="*">Exhibited at <a href="http://mum.mikrotik.com/2012/US/info">MUM (MikroTik User Meeting)</a></td>
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  72                 <td width="115" align="right" valign="top"><b>Jun&nbsp;3&nbsp;2012:</b></td>
  73                 <td width="*"><a href="/blog/?p=74">2.3.3 released</a></td>
  74               </tr>
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  76                 <td width="115" align="right" valign="top"><b>Mar&nbsp;28&#8209;30&nbsp;2012:</b></td>
  77                 <td width="*">Exhibited at ISPAmerica</td>
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  81           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  94             <h4>Freeside offers business solutions:</h4>
  95             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
  96               <br>
  97               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
  98               <br>
  99               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 100               <br>
 101               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 102               <br>
 103               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 104               <br>
 105               <br>
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 116     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 117       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 118       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 119         software for their automation needs.<br>
 120         <br>
 121         For complete, easy deployment and maintenance, Freeside is available on
 122         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 123 <!--
 124         <br>
 125 <b>Freeside's 100% web-based</b> user interface requires no
 126         client installation of any kind. Comprehensive customer <b></b>self-care
 127         and reseller interfaces empower your customers and resellers, and reduce
 128         your staffing costs.<b></b><b></b></p>
 129 -->
 130
 131       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 132
 133       <h6>KEY&nbsp;FEATURES</h6>
 134
 135       <h4><b></b>BILLING</h4>
 136
 137       <ul class="indented">
 138         <li> Flexible pricing and rating plans including anniversary billing,
 139           pro-rating, usage based billing and more.  Plug-in system allows easy
 140           addition of new pricing plans. </li>
 141         <li> VoIP rating and billing, including DID inventory, rate plans, free
 142           minutes, caps, and 800# billing.</li>
 143         <li> Real-time credit card and electronic check processing with all major
 144           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 145       </ul>
 146       <h4>TICKETING</h4>
 147       <ul class="indented">
 148         <li> Complete, integrated trouble ticketing system included, based on
 149           Request Tracker from Best Practical Solutions </li>
 150         <li> Auto-responds to customer email, assigns a ticket number and allows
 151           your staff to track requests collaboratively </li>
 152         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 153           customizable workflow, and more. </li>
 154       </ul>
 155       <h4>NETWORK MONITORING</h4>
 156       <ul class="indented">
 157         <li> Complete, integrated network monitoring system included, based on
 158           Torrus from K-Open GmbH</li>
 159         <li>SNMP discovery, collection and graphing</li>
 160         <li>95th percentile and volume billing</li>
 161       </ul>
 162
 163       <h4>CUSTOMER SERVICE</h4>
 164       <ul class="indented">
 165         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 166         <li>Customer self-care including invoice viewing, one-time and recurring
 167           payments, adding and removing services, and password changes. </li>
 168         <li>Simple API available to write your own self-service pages or applications.</li>
 169       </ul>
 170       <h4>RESELLERS</h4>
 171       <ul class="indented">
 172         <li>Unlimited resellers with branded invoices, individual pricing and
 173           payment gateways.</li>
 174         <li>Virtualized reseller access allows resellers access to only their
 175           own customers.</li>
 176         <li>Flexible, fine-grained access control<br>
 177         </li>
 178       </ul>
 179
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 187             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 188           </td>
 189           <td>
 190             <h4>Awarded</h4>
 191             <h6>Best of Show</h6>
 192             <h6>Open Source</h6>
 193             <h4>ITExpo East 2009</h4>
 194             <h4>ITExpo East 2010</h4>
 195           </td>
 196
 197           <td>
 198             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 199           </td>
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 215             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 216           </td>
 217           <td BGCOLOR="#ffffff">
 218             <h5>Please support network neutrality</h5>
 219             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 220           </td>
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