%# BEGIN BPS TAGGED BLOCK {{{
-%#
+%#
%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
-%# <jesse@bestpractical.com>
-%#
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# <sales@bestpractical.com>
+%#
%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
+%#
+%#
%# LICENSE:
-%#
+%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
-%#
+%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
-%#
+%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
+%#
+%#
%# CONTRIBUTION SUBMISSION POLICY:
-%#
+%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
-%#
+%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
-%#
+%#
%# END BPS TAGGED BLOCK }}}
-<& /Elements/Header, Title => $title &>
-<& /Ticket/Elements/Tabs,
- Ticket => $TicketObj,
- Title=> $title &>
-
+<& /Elements/Header, Title => $title &>
+<& /Elements/Tabs &>
+
% $m->callback(CallbackName => 'BeforeActionList', ARGSRef => \%ARGS, Ticket => $TicketObj);
<& /Elements/ListActions, actions => \@results &>
<form action="Update.html" name="TicketUpdate"
method="post" enctype="multipart/form-data">
-% $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj );
+% $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj, CanRespond => $CanRespond, CanComment => $CanComment, ResponseDefault => $ResponseDefault, CommentDefault => $CommentDefault );
<input type="hidden" class="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction}||'' %>" />
<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" />
<input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}||'' %>" />
<& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
+<div id="ticket-update-metadata">
+ <&|/Widgets/TitleBox, title => loc('Ticket and Transaction') &>
<table width="100%" border="0">
% $m->callback(CallbackName => 'AfterTableOpens', ARGSRef => \%ARGS, Ticket => $TicketObj);
-<tr><td class="label"><&|/l&>Status</&>:</td>
-<td>
-<& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", loc($TicketObj->Status)), Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
-<span class="label"><&|/l&>Owner</&>:</span>
-<& /Elements/SelectOwner,
- Name => "Owner",
- TicketObj => $TicketObj,
- QueueObj => $TicketObj->QueueObj,
- DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Name),
- Default => $ARGS{'Owner'}
-&>
-<span class="label"><&|/l&>Worked</&>:</span>
-<& /Elements/EditTimeValue,
- Name => 'UpdateTimeWorked',
- Default => $ARGS{UpdateTimeWorked}||'',
- InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}||'minutes',
+<& /Ticket/Elements/EditTransactionCustomFields,
+ %ARGS,
+ TicketObj => $TicketObj,
+ UILocation => 'TimeWorked',
&>
-</td></tr>
+
% my $skip;
% $m->callback( %ARGS, CallbackName => 'BeforeUpdateType', skip => \$skip );
% if (!$skip) {
<input type="hidden" class="hidden" name="id" value="<%$TicketObj->Id%>" /><br />
% }
<tr><td class="label"><&|/l&>Update Type</&>:</td>
-<td><select name="UpdateType">
+<td><select name="UpdateType" id="UpdateType">
% if ($CanComment) {
<option value="private" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option>
% }
<option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option>
% }
</select>
+
+<script type="text/javascript">
+ jQuery(function() {
+ jQuery("#UpdateType").change(function(ev) {
+ jQuery(".messagebox-container")
+ .removeClass("action-response action-private")
+ .addClass("action-"+ev.target.value);
+ });
+ });
+ jQuery(function() {
+ jQuery("input[name=TxnSendMailTo]").change(function(ev) {
+ jQuery("input[name=TxnSendMailTo][value="+ev.target.value+"]")
+ .attr("checked",jQuery(ev.target).attr('checked'));
+ });
+ });
+</script>
+
+% $m->callback( %ARGS, CallbackName => 'AfterUpdateType' );
</td></tr>
-<tr><td class="label"><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $TicketObj->Subject()%>" /></td></tr>
-<& /Ticket/Elements/UpdateCc, %ARGS, TicketObj => $TicketObj &>
+<script type="text/javascript">
+function changeStatus() {
+ var Status_select = document.getElementById('Status');
+ var x = Status_select.options[Status_select.selectedIndex].value;
+ var text = document.getElementById('WillResolve_Date');
+ var button = document.getElementById('WillResolve_Date_date_button');
+ if (x == 'resolved' || x == 'rejected' || x == 'deleted') {
+ text.disabled = true;
+ button.style.display = 'none';
+ }
+ else {
+ text.disabled = false;
+ button.style.display = 'inline';
+ }
+}
+</script>
-<& /Ticket/Elements/EditTransactionCustomFields, %ARGS, TicketObj => $TicketObj &>
+<& /Ticket/Elements/EditBasics,
+ TicketObj => $TicketObj,
+ InTable => 1,
+ fields => [
+ { name => 'Status',
+ comp => '/Elements/SelectStatus',
+ args => {
+ Name => 'Status',
+ DefaultLabel => loc("[_1] (Unchanged)", loc($TicketObj->Status)),
+ Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus),
+ TicketObj => $TicketObj,
+ QueueObj => $TicketObj->QueueObj,
+ onchange => 'changeStatus()'
+ },
+ },
+ { name => 'Resolve this Ticket on',
+ comp => '/Elements/SelectDate',
+ args => {
+ menu_prefix => 'WillResolve',
+ current => 0,
+ ShowTime => 0,
+ },
+ },
+ { name => 'Owner',
+ comp => '/Elements/SelectOwner',
+ args => {
+ Name => "Owner",
+ TicketObj => $TicketObj,
+ QueueObj => $TicketObj->QueueObj,
+ DefaultLabel => loc("[_1] (Unchanged)", $m->scomp('/Elements/ShowUser', User => $TicketObj->OwnerObj)),
+ Default => $ARGS{'Owner'}
+ }
+ },
+ { name => 'Worked',
+ comp => '/Elements/EditTimeValue',
+ args => {
+ Name => 'UpdateTimeWorked',
+ Default => $ARGS{UpdateTimeWorked}||'',
+ InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}||'minutes',
+ }
+ },
+ ]
+&>
-% if (exists $session{'Attachments'}) {
-<tr><td><&|/l&>Attached file</&>:</td>
-<td>
-<&|/l&>Check box to delete</&><br />
-% foreach my $attach_name (keys %{$session{'Attachments'}}) {
-<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
-% } # end of foreach
-</td>
-</tr>
-% } # end of if
+<script type="text/javascript">
+changeStatus();
+</script>
-<tr><td class="label"><&|/l&>Attach</&>:</td><td><input name="Attach" type="file" /><input type="submit" class="button" name="AddMoreAttach" value="<&|/l&>Add More Files</&>" /><input type="hidden" class="hidden" name="UpdateAttach" value="1" />
-</td></tr>
+% $m->callback( %ARGS, CallbackName => 'AfterWorked', Ticket => $TicketObj );
+
+<& /Ticket/Elements/EditTransactionCustomFields, %ARGS, TicketObj => $TicketObj, AsTable => 1, KeepValue => 1 &>
+
+ <!--</table>-->
+ </&>
+</div>
+
+<div id="ticket-update-message">
+ <& /Ticket/Elements/ShowSimplifiedRecipients, TicketObj => $TicketObj, %ARGS &>
+
+ <&|/Widgets/TitleBox, title => loc('Message'), class => 'messagedetails' &>
+ <table width="100%" border="0">
+<& /Ticket/Elements/UpdateCc, %ARGS, TicketObj => $TicketObj &>
% if ( $gnupg_widget ) {
<tr><td> </td><td>
&>
</td></tr>
% }
+% $m->callback( %ARGS, CallbackName => 'AfterGnuPG' );
+
+<tr><td class="label"><&|/l&>Subject</&>:</td><td> <input type="text" name="UpdateSubject" value="<% $ARGS{UpdateSubject} || $TicketObj->Subject || '' %>" />
+% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
+</td></tr>
-<tr><td class="label" valign="top"><&|/l&>Message</&>:</td><td>
+<tr><td class="label" valign="top"><&|/l&>Message</&>:</td>
+<td class="messagebox-container action-<% $type %>">
+<& /Articles/Elements/BeforeMessageBox, %ARGS &>
% $m->callback( %ARGS, CallbackName => 'BeforeMessageBox' );
% if (exists $ARGS{UpdateContent}) {
% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
% $ARGS{'QuoteTransaction'} = $temp;
% } else {
-<& /Elements/MessageBox, Name=>"UpdateContent", %ARGS &>
+% my $IncludeSignature = 1;
+% $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment');
+<& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &>
% }
+% $m->callback( %ARGS, CallbackName => 'AfterMessageBox' );
</td></tr>
-</table>
+ <& /Ticket/Elements/AddAttachments, %ARGS, TicketObj => $TicketObj &>
+ </table>
+</&>
+
+% $m->callback( %ARGS, CallbackName => 'BeforeSubmit', Ticket => $TicketObj );
+ <& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket', id => 'SubmitTicket' &>
+% $m->callback( %ARGS, CallbackName => 'BeforeScrips', Ticket => $TicketObj );
-<& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket' &>
% if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) {
-<&|/Widgets/TitleBox, title => loc('Scrips and Recipients') &>
-<& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &>
-</&>
+ <&|/Widgets/TitleBox, title => loc('Scrips and Recipients'), id => 'previewscrips', rolledup => RT->Config->Get('SimplifiedRecipients', $session{'CurrentUser'}) &>
+ <& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &>
+ </&>
+% }
+</div>
+
+% $m->callback( %ARGS, CallbackName => 'AfterScrips', Ticket => $TicketObj );
+% if (my $recips = $m->notes("DryRun-Recipients-".$TicketObj->Id)) {
+<input type="hidden" name="TxnRecipients" value="<% join ",",sort keys %{$recips} %>" />
% }
+
</form>
+<hr class="clear" />
+
+% $m->callback( %ARGS, CallbackName => 'AfterForm', Ticket => $TicketObj );
+
<%INIT>
my $CanRespond = 0;
my $CanComment = 0;
my $checks_failure = 0;
-my $title;
my $TicketObj = LoadTicket($id);
my @results;
-$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, results => \@results, CallbackName => 'Initial' );
+$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure => \$checks_failure, results => \@results, CallbackName => 'Initial' );
unless($DefaultStatus){
$DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status());
}
-if ($DefaultStatus eq 'new'){
- $DefaultStatus='open';
-}
-
-if ($DefaultStatus eq 'resolved') {
- $title = loc("Resolve ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject);
-} else {
- $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject);
-}
+my $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject||'');
# Things needed in the template - we'll do the processing here, just
# for the convenience:
$ResponseDefault = qq[ selected="selected"];
}
+my $type = $ARGS{'UpdateType'} ? $ARGS{'UpdateType'} :
+ lc $ARGS{'Action'} eq 'respond' ? 'response' :
+ lc $ARGS{'Action'} eq 'comment' ? 'private' :
+ 'none' ;
$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or
$TicketObj->CurrentUserHasRight('ModifyTicket') );
-# {{{ deal with deleting uploaded attachments
-foreach my $key (keys %ARGS) {
- if ($key =~ m/^DeleteAttach-(.+)$/) {
- delete $session{'Attachments'}{$1};
- }
- $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
-}
-# }}}
-
-# {{{ store the uploaded attachment in session
-if ($ARGS{'Attach'}) { # attachment?
- my $attachment = MakeMIMEEntity(
- AttachmentFieldName => 'Attach'
- );
-
- my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
- $session{'Attachments'} = {
- %{$session{'Attachments'} || {}},
- $file_path => $attachment,
- };
-}
-# }}}
-
-# delete temporary storage entry to make WebUI clean
-unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
- delete $session{'Attachments'};
-}
-# }}}
+ProcessAttachments(ARGSRef => \%ARGS);
my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS );
$m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
);
if ( $ARGS{'SubmitTicket'} ) {
+
+ my %squelched = ProcessTransactionSquelching( \%ARGS );
+ $ARGS{'SquelchMailTo'} = [keys %squelched] if keys %squelched;
+
my $CFs = $TicketObj->TransactionCustomFields;
my $ValidCFs = $m->comp(
'/Elements/ValidateCustomFields',
$checks_failure = 1 unless $status;
}
-if ( !$checks_failure && exists $ARGS{SubmitTicket} ) {
+# check email addresses for RT's
+{
+ foreach my $field ( qw(UpdateCc UpdateBcc) ) {
+ my $value = $ARGS{ $field };
+ next unless defined $value && length $value;
+
+ my @emails = Email::Address->parse( $value );
+ foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
+ push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) );
+ $checks_failure = 1;
+ $email = undef;
+ }
+ $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
+ }
+}
+my $skip_update = 0;
+$m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update,
+ checks_failure => $checks_failure, results => \@results, TicketObj => $TicketObj );
+
+if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) {
$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' );
return $m->comp('Display.html', TicketObj => $TicketObj, %ARGS);
}
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