%# BEGIN BPS TAGGED BLOCK {{{
-%#
+%#
%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
-%# <jesse@bestpractical.com>
-%#
+%#
+%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# <sales@bestpractical.com>
+%#
%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
+%#
+%#
%# LICENSE:
-%#
+%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
-%#
+%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
-%#
+%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
+%#
+%#
%# CONTRIBUTION SUBMISSION POLICY:
-%#
+%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
-%#
+%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
-%#
+%#
%# END BPS TAGGED BLOCK }}}
<& /Elements/Header, Title => $title &>
<& /Ticket/Elements/Tabs,
<form action="Update.html" name="TicketUpdate"
method="post" enctype="multipart/form-data">
-% $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj );
+% $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj, CanRespond => $CanRespond, CanComment => $CanComment, ResponseDefault => $ResponseDefault, CommentDefault => $CommentDefault );
<input type="hidden" class="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction}||'' %>" />
<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" />
<input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}||'' %>" />
<table width="100%" border="0">
% $m->callback(CallbackName => 'AfterTableOpens', ARGSRef => \%ARGS, Ticket => $TicketObj);
-<tr><td class="label"><&|/l&>Status</&>:</td>
-<td>
+<tr><td valign="baseline" class="label"><&|/l&>Status</&>:</td>
+<td valign="baseline">
<& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", loc($TicketObj->Status)), Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
<span class="label"><&|/l&>Owner</&>:</span>
<& /Elements/SelectOwner,
Name => "Owner",
TicketObj => $TicketObj,
QueueObj => $TicketObj->QueueObj,
- DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Name),
+ DefaultLabel => loc("[_1] (Unchanged)", $m->scomp('/Elements/ShowUser', User => $TicketObj->OwnerObj)),
Default => $ARGS{'Owner'}
&>
-<span class="label"><&|/l&>Worked</&>:</span>
-<& /Elements/EditTimeValue,
+</td>
+<td rowspan=4 valign="top">
+<table style="float:right;">
+<tr>
+<td class="label"><&|/l&>Worked</&>:</td>
+<td><& /Elements/EditTimeValue,
Name => 'UpdateTimeWorked',
Default => $ARGS{UpdateTimeWorked}||'',
InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}||'minutes',
&>
</td></tr>
+<& /Ticket/Elements/EditTransactionCustomFields,
+ %ARGS,
+ TicketObj => $TicketObj,
+ UILocation => 'TimeWorked',
+&>
+</table></td></tr>
% my $skip;
% $m->callback( %ARGS, CallbackName => 'BeforeUpdateType', skip => \$skip );
% if (!$skip) {
<option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option>
% }
</select>
+% $m->callback( %ARGS, CallbackName => 'AfterUpdateType' );
+</td></tr>
+<tr><td class="label"><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $TicketObj->Subject()%>" />
+% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
</td></tr>
-<tr><td class="label"><&|/l&>Subject</&>:</td><td> <input name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $TicketObj->Subject()%>" /></td></tr>
<& /Ticket/Elements/UpdateCc, %ARGS, TicketObj => $TicketObj &>
&>
</td></tr>
% }
+% $m->callback( %ARGS, CallbackName => 'AfterGnuPG' );
-<tr><td class="label" valign="top"><&|/l&>Message</&>:</td><td>
+<tr><td class="label" valign="top"><&|/l&>Message</&>:</td><td colspan=2>
% $m->callback( %ARGS, CallbackName => 'BeforeMessageBox' );
% if (exists $ARGS{UpdateContent}) {
% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
% $ARGS{'QuoteTransaction'} = $temp;
% } else {
-<& /Elements/MessageBox, Name=>"UpdateContent", %ARGS &>
+% my $IncludeSignature = 1;
+% $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment');
+<& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &>
% }
</td></tr>
</table>
my @results;
-$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, results => \@results, CallbackName => 'Initial' );
+$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure => \$checks_failure, results => \@results, CallbackName => 'Initial' );
unless($DefaultStatus){
$DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status());
}
-if ($DefaultStatus eq 'new'){
- $DefaultStatus='open';
+unless (RT->Config->Get('SuppressAutoOpenOnUpdate', $session{'CurrentUser'})) {
+ if ($DefaultStatus eq 'new') {
+ $DefaultStatus = 'open';
+ }
}
if ($DefaultStatus eq 'resolved') {
$checks_failure = 1 unless $status;
}
-if ( !$checks_failure && exists $ARGS{SubmitTicket} ) {
+# check email addresses for RT's
+{
+ foreach my $field ( qw(UpdateCc UpdateBcc) ) {
+ my $value = $ARGS{ $field };
+ next unless defined $value && length $value;
+
+ my @emails = Email::Address->parse( $value );
+ foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
+ push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) );
+ $checks_failure = 1;
+ $email = undef;
+ }
+ $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
+ }
+}
+my $skip_update = 0;
+$m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update,
+ checks_failure => $checks_failure, results => \@results, TicketObj => $TicketObj );
+
+if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) {
$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' );
return $m->comp('Display.html', TicketObj => $TicketObj, %ARGS);
}
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