%# BEGIN BPS TAGGED BLOCK {{{
-%#
+%#
%# COPYRIGHT:
-%#
-%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
-%# <jesse@bestpractical.com>
-%#
+%#
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# <sales@bestpractical.com>
+%#
%# (Except where explicitly superseded by other copyright notices)
-%#
-%#
+%#
+%#
%# LICENSE:
-%#
+%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
-%#
+%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
-%#
+%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-%#
-%#
+%#
+%#
%# CONTRIBUTION SUBMISSION POLICY:
-%#
+%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
-%#
+%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
-%#
+%#
%# END BPS TAGGED BLOCK }}}
<& /Elements/Header,
Title => $title,
- onload => "function () { hide(document.getElementById('Ticket-Create-details')) }" &>
-<& /Elements/Tabs,
- current_toptab => "Ticket/Create.html",
- Title => $title,
- actions => $actions &>
+ onload => "function () { hide('Ticket-Create-details') }" &>
+<& /Elements/Tabs &>
+
<& /Elements/ListActions, actions => \@results &>
+
<form action="<% RT->Config->Get('WebPath') %>/Ticket/Create.html" method="post" enctype="multipart/form-data" name="TicketCreate">
-<input type="hidden" class="hidden" name="id" value="new" />
+ <input type="submit" name="SubmitTicket" value="Create" style="display:none">
+ <input type="hidden" class="hidden" name="id" value="new" />
+
% $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS );
+
% if ($gnupg_widget) {
-<& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
+ <& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
% }
+
<div id="Ticket-Create-basics">
<a name="basics"></a>
-<&| /Widgets/TitleBox, title => $title &>
-<table border="0" cellpadding="0" cellspacing="0">
-<tr><td class="label"><&|/l&>Queue</&>:</td>
-<td class="value"><& Elements/ShowQueue, QueueObj => $QueueObj &>
-<input type="hidden" class="hidden" name="Queue" value="<% $QueueObj->Name %>" />
-</td>
-<td class="label"><&|/l&>Status</&>:
-</td>
-<td class="value">
-<& /Elements/SelectStatus, Name => "Status", Default => $ARGS{Status}||'new', DefaultValue => 0, SkipDeleted => 1 &>
-</td>
-<td class="label">
-<&|/l&>Owner</&>:
-</td>
-<td class="value">
-<& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner}||$RT::Nobody->Id, DefaultValue => 0 &>
-</td>
+
+<div id="ticket-create-metadata">
+ <&| /Widgets/TitleBox, title => loc("Basics"), class=>'ticket-info-basics' &>
+ <table width="100%" border="0">
+ <& /Ticket/Elements/EditBasics,
+ InTable => 1,
+ fields => [
+ { name => 'Queue',
+ comp => '/Elements/SelectQueue',
+ args => {
+ Name => 'Queue',
+ Default => $QueueObj->Name,
+ QueueObj => $QueueObj,
+ ShowNullOption => 0,
+ ShowAllQueues => 0,
+ OnChange => "document.getElementsByName('id')[0].value = 'refresh'; form.submit()",
+ },
+ },
+ { name => 'Status',
+ comp => '/Elements/SelectStatus',
+ args => {
+ Name => "Status",
+ Default => $ARGS{Status} || $QueueObj->Lifecycle->DefaultOnCreate,
+ DefaultValue => 0,
+ SkipDeleted => 1,
+ QueueObj => $QueueObj,
+ },
+ },
+ { name => 'Owner',
+ comp => '/Elements/SelectOwner',
+ args => {
+ Name => "Owner",
+ Default => $ARGS{Owner} || RT->Nobody->Id,
+ DefaultValue => 0,
+ QueueObj => $QueueObj,
+ },
+ }
+ ]
+ &>
+
% $m->callback( CallbackName => 'AfterOwner', ARGSRef => \%ARGS );
-</tr>
+
+ <& /Ticket/Elements/EditCustomFields, %ARGS, QueueObj => $QueueObj, InTable => 1, KeepValue => 1 &>
+ <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj, InTable => 1, KeepValue => 1 &>
+ </table>
+ </&>
+% $m->callback( CallbackName => 'AfterBasics', QueueObj => $QueueObj, ARGSRef => \%ARGS );
+</div>
+
+<div id="ticket-create-message">
+ <&| /Widgets/TitleBox, title => $title, class => 'messagedetails' &>
+<table border="0" cellpadding="0" cellspacing="0">
<tr>
<td class="label">
<&|/l&>Requestors</&>:
</td>
<td class="value" colspan="5">
-<& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
+<& /Elements/EmailInput, Name => 'Requestors', Size => undef, Default => exists($ARGS{Requestors}) ? $ARGS{Requestors} : $session{CurrentUser}->EmailAddress &>
+% $m->callback( CallbackName => 'AfterRequestors', QueueObj => $QueueObj, ARGSRef => \%ARGS );
</td>
</tr>
<tr>
<td class="label">
<&|/l&>Cc</&>:
</td>
-<td class="value" colspan="3"><& /Elements/EmailInput, Name => 'Cc', Size => '40', Default => $ARGS{Cc} &></td>
-<td class="comment" colspan="2"><i><font size="-2">
-<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)</&></font></i>
-</td>
+<td class="value" colspan="5"><& /Elements/EmailInput, Name => 'Cc', Size => undef, Default => $ARGS{Cc} &></td>
</tr>
+
<tr>
-<td class="label">
-<&|/l&>Admin Cc</&>:
-</td>
-<td class="value" colspan="3"><& /Elements/EmailInput, Name => 'AdminCc', Size => '40', Default => $ARGS{AdminCc} &></td>
-<td class="comment" colspan="2"><i><font size="-2">
-<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)</&></font></i>
-</td>
+ <td class="label"> </td>
+ <td class="comment" colspan="5">
+ <i><font size="-2">
+ <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)</&>
+ </font></i>
+ </td>
</tr>
+
<tr>
<td class="label">
-<&|/l&>Subject</&>:
-</td>
-<td class="value" colspan="5">
-<input name="Subject" size="60" maxsize="200" value="<%$ARGS{Subject} || ''%>" />
-% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
-</td>
-</tr>
-<tr>
-<td colspan="6">
-<& /Ticket/Elements/EditCustomFields, %ARGS, QueueObj => $QueueObj &>
+<&|/l&>Admin Cc</&>:
</td>
+<td class="value" colspan="5"><& /Elements/EmailInput, Name => 'AdminCc', Size => undef, Default => $ARGS{AdminCc} &></td>
</tr>
-<& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj &>
+
<tr>
-% if (exists $session{'Attachments'}) {
-<td class="label">
-<&|/l&>Attached file</&>:
-</td>
-<td colspan="5">
-<&|/l&>Check box to delete</&><br />
-% foreach my $attach_name (keys %{$session{'Attachments'}}) {
-<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
-% } # end of foreach
-</td>
+ <td class="label"> </td>
+ <td class="comment" colspan="5">
+ <i><font size="-2">
+ <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)</&>
+ </font></i>
+ </td>
</tr>
+
<tr>
-% } # end of if
<td class="label">
-<&|/l&>Attach file</&>:
+<&|/l&>Subject</&>:
</td>
<td class="value" colspan="5">
-<input type="file" name="Attach" />
-<input type="submit" class="button" name="AddMoreAttach" value="<&|/l&>Add More Files</&>" />
+<input type="text" name="Subject" maxsize="200" value="<%$ARGS{Subject} || ''%>" />
+% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
</td>
</tr>
<tr>
<td colspan="6">
<&|/l&>Describe the issue below</&>:<br />
+% if ( RT->Config->Get('ArticleOnTicketCreate')) {
+<& /Articles/Elements/BeforeMessageBox, %ARGS, QueueObj => $QueueObj &>
+% }
% $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'BeforeMessageBox' );
% if (exists $ARGS{Content}) {
<& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &>
<br />
</td>
</tr>
-</table>
-</&>
-<& /Elements/Submit, Label => loc("Create")&>
+
+ <& /Ticket/Elements/AddAttachments, %ARGS, QueueObj => $QueueObj &>
+ </table>
+ </&>
+ <& /Elements/Submit, Label => loc("Create"), id => 'SubmitTicket' &>
+ </div>
</div>
<div id="Ticket-Create-details">
<tr><td class="label"><&|/l&>Children</&></td><td><input size="10" name="MemberOf-new" value="<% $ARGS{'MemberOf-new'} || '' %>" /></td></tr>
<tr><td class="label"><&|/l&>Refers to</&></td><td><input size="10" name="new-RefersTo" value="<% $ARGS{'new-RefersTo'} || '' %>" /></td></tr>
<tr><td class="label"><&|/l&>Referred to by</&></td><td><input size="10" name="RefersTo-new" value="<% $ARGS{'RefersTo-new'} || '' %>" /></td></tr>
-
+<tr><td class="label">Customer ID</td><td><input size="10" name="new-Customer" value="<% $ARGS{'new-Customer'} || '' %>" /></td></tr>
</table>
</&>
<%INIT>
$m->callback( CallbackName => "Init", ARGSRef => \%ARGS );
my $Queue = $ARGS{Queue};
+$session{DefaultQueue} = $Queue;
-my $CloneTicketObj;
if ($CloneTicket) {
- $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} );
+ my $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} );
$CloneTicketObj->Load($CloneTicket)
or Abort( loc("Ticket could not be loaded") );
};
$clone->{$_} = $CloneTicketObj->$_()
- for qw/Owner Subject FinalPriority TimeEstimated TimeWorked
- Status TimeLeft/;
+ for qw/Owner Subject FinalPriority Status/;
+ # not TimeWorked, TimeEstimated, or TimeLeft
$clone->{$_} = $CloneTicketObj->$_->AsString
for grep { $CloneTicketObj->$_->Unix }
my $members = $CloneTicketObj->Members;
my ( @members, @members_of, @refers, @refers_by, @depends, @depends_by );
my $refers = $CloneTicketObj->RefersTo;
+ my $get_link_value = sub {
+ my ($link, $type) = @_;
+ my $uri_method = $type . 'URI';
+ my $local_method = 'Local' . $type;
+ my $uri = $link->$uri_method;
+ return if $uri->IsLocal and
+ $uri->Object and
+ $uri->Object->isa('RT::Ticket') and
+ $uri->Object->Type eq 'reminder';
+
+ return $link->$local_method || $uri->URI;
+ };
while ( my $refer = $refers->Next ) {
- push @refers, $refer->LocalTarget;
+ my $refer_value = $get_link_value->($refer, 'Target');
+ push @refers, $refer_value if defined $refer_value;
}
$clone->{'new-RefersTo'} = join ' ', @refers;
my $refers_by = $CloneTicketObj->ReferredToBy;
while ( my $refer_by = $refers_by->Next ) {
- push @refers_by, $refer_by->LocalBase;
+ my $refer_by_value = $get_link_value->($refer_by, 'Base');
+ push @refers_by, $refer_by_value if defined $refer_by_value;
}
$clone->{'RefersTo-new'} = join ' ', @refers_by;
- if (0) { # Temporarily disabled
- my $depends = $CloneTicketObj->DependsOn;
- while ( my $depend = $depends->Next ) {
- push @depends, $depend->LocalTarget;
- }
- $clone->{'new-DependsOn'} = join ' ', @depends;
-
- my $depends_by = $CloneTicketObj->DependedOnBy;
- while ( my $depend_by = $depends_by->Next ) {
- push @depends_by, $depend_by->LocalBase;
- }
- $clone->{'DependsOn-new'} = join ' ', @depends_by;
-
- while ( my $member = $members->Next ) {
- push @members, $member->LocalBase;
- }
- $clone->{'MemberOf-new'} = join ' ', @members;
-
- my $members_of = $CloneTicketObj->MemberOf;
- while ( my $member_of = $members_of->Next ) {
- push @members_of, $member_of->LocalTarget;
- }
- $clone->{'new-MemberOf'} = join ' ', @members_of;
-
- }
my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields();
while ( my $cf = $cfs->Next ) {
+ next if $cf->FirstAttribute('NoClone');
my $cf_id = $cf->id;
my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id );
my @cf_values;
while ( my $cf_value = $cf_values->Next ) {
push @cf_values, $cf_value->Content;
}
- $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = join "\n",
- @cf_values;
+
+ if ( @cf_values > 1 && $cf->Type eq 'Select' ) {
+ $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = \@cf_values;
+ }
+ else {
+ $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = join "\n",
+ @cf_values;
+ }
}
+ # Pass customer links along (even though cloning of parent links
+ # in general is disabled).
+ my $customers = $CloneTicketObj->Customers;
+ my @customers;
+ while ( my $customer = $customers->Next ) {
+ my ($custnum) = $customer->Target =~ /cust_main\/(\d+)$/;
+ push @customers, $custnum if $custnum;
+ }
+ $clone->{'new-Customer'} = join(' ', @customers);
+
for ( keys %$clone ) {
$ARGS{$_} = $clone->{$_} if not defined $ARGS{$_};
}
my $title = loc("Create a new ticket");
-my $QueueObj = new RT::Queue($session{'CurrentUser'});
+my $QueueObj = RT::Queue->new($session{'CurrentUser'});
$QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded."));
$m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS );
ARGSRef => \%ARGS
);
-# {{{ deal with deleting uploaded attachments
-foreach my $key (keys %ARGS) {
- if ($key =~ m/^DeleteAttach-(.+)$/) {
- delete $session{'Attachments'}{$1};
- }
- $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
-}
-# }}}
-
-# {{{ store the uploaded attachment in session
-if ($ARGS{'Attach'}) { # attachment?
- my $attachment = MakeMIMEEntity(
- AttachmentFieldName => 'Attach'
- );
-
- my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
- $session{'Attachments'} = {
- %{$session{'Attachments'} || {}},
- $file_path => $attachment,
- };
-}
-# }}}
-
-# delete temporary storage entry to make WebUI clean
-unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') {
- delete $session{'Attachments'};
-}
+ProcessAttachments(ARGSRef => \%ARGS);
my $checks_failure = 0;
$m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create,
checks_failure => $checks_failure, results => \@results );
+$m->comp( '/Articles/Elements/CheckSkipCreate', ARGSRef => \%ARGS, skip_create => \$skip_create,
+ checks_failure => $checks_failure, results => \@results );
+
if ((!exists $ARGS{'AddMoreAttach'}) and (defined($ARGS{'id'}) and $ARGS{'id'} eq 'new')) { # new ticket?
if ( $ValidCFs && !$checks_failure && !$skip_create ) {
+# CREATE THE TICKET.
+# For some reason it's done by a Mason component named "Display.html"
+# and the call is buried in obscure error-handling stuff.
+# This comment exists to make it more visually obvious.
+# ************************************************************
+
$m->comp('Display.html', %ARGS);
+
+# ************************************************************
+# Execution should not continue here. Display.html calls
+# Redirect() which does an $m->abort. We only get here if the
+# code dies before then, hence "$@".
$RT::Logger->crit("After display call; error is $@");
$m->abort();
}
}
}
}
-
-my $actions = {
- A => {
- html => q[<a href="#basics" onclick="return switchVisibility('Ticket-Create-basics','Ticket-Create-details');">] . loc('Show basics') . q[</a>],
- },
- B => {
- html => q[<a href="#details" onclick="return switchVisibility('Ticket-Create-details','Ticket-Create-basics');">] . loc('Show details') . q[</a>],
- },
-};
+PageMenu->child( basics => raw_html => q[<a href="#basics" onclick="return switchVisibility('Ticket-Create-basics','Ticket-Create-details');">] . loc('Basics') . q[</a>]);
+PageMenu->child( details => raw_html => q[<a href="#details" onclick="return switchVisibility('Ticket-Create-details','Ticket-Create-basics');">] . loc('Details') . q[</a>]);
</%INIT>
<%ARGS>
projects / freeside.git / blobdiff