%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%# END BPS TAGGED BLOCK }}}
<& /Elements/Header,
Title => $title,
- onload => "function () { hide(document.getElementById('Ticket-Create-details')) }" &>
-<& /Elements/Tabs,
- current_toptab => "Ticket/Create.html",
- Title => $title,
- actions => $actions &>
+ onload => "function () { hide('Ticket-Create-details') }" &>
+<& /Elements/Tabs &>
+
<& /Elements/ListActions, actions => \@results &>
+
<form action="<% RT->Config->Get('WebPath') %>/Ticket/Create.html" method="post" enctype="multipart/form-data" name="TicketCreate">
-<input type="hidden" class="hidden" name="id" value="new" />
+ <input type="submit" name="SubmitTicket" value="Create" style="display:none">
+ <input type="hidden" class="hidden" name="id" value="new" />
+ <input type="hidden" class="hidden" name="Token" value="<% $ARGS{'Token'} %>" />
+
% $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS );
+
% if ($gnupg_widget) {
-<& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
+ <& /Elements/Crypt/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
% }
+
<div id="Ticket-Create-basics">
<a name="basics"></a>
-<&| /Widgets/TitleBox, title => $title &>
-<table border="0" cellpadding="0" cellspacing="0">
-<tr><td class="label"><&|/l&>Queue</&>:</td>
-%#<td class="value"><& Elements/ShowQueue, QueueObj => $QueueObj &>
-%#<input type="hidden" class="hidden" name="Queue" value="<% $QueueObj->Name %>" />
-<td class="value"><& /Elements/SelectQueue,
- Name => 'Queue',
- Default => $QueueObj->Name,
- ShowNullOption => 0,
- ShowAllQueues => 0,
- OnChange => "document.getElementsByName('id')[0].value = ''; form.submit()" &>
-</td>
-<td class="label"><&|/l&>Status</&>:
-</td>
-<td class="value">
-<& /Elements/SelectStatus, Name => "Status", Default => $ARGS{Status}||'new', DefaultValue => 0, SkipDeleted => 1 &>
-</td>
-<td class="label">
-<&|/l&>Owner</&>:
-</td>
-<td class="value">
-<& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner}||$RT::Nobody->Id, DefaultValue => 0 &>
-</td>
+
+<div id="ticket-create-metadata">
+ <&| /Widgets/TitleBox, title => loc("Basics"), class=>'ticket-info-basics' &>
+ <table width="100%" border="0">
+ <& /Ticket/Elements/EditBasics,
+ InTable => 1,
+ fields => [
+ { name => 'Queue',
+ comp => '/Elements/SelectQueue',
+ args => {
+ Name => 'Queue',
+ Default => $QueueObj->Name,
+ QueueObj => $QueueObj,
+ ShowNullOption => 0,
+ ShowAllQueues => 0,
+ OnChange => "document.getElementsByName('id')[0].value = 'refresh'; form.submit()",
+ },
+ },
+ { name => 'Status',
+ comp => '/Ticket/Elements/SelectStatus',
+ args => {
+ Name => "Status",
+ QueueObj => $QueueObj,
+ },
+ },
+ { name => 'Owner',
+ comp => '/Elements/SelectOwner',
+ args => {
+ Name => "Owner",
+ Default => $ARGS{Owner} || RT->Nobody->Id,
+ DefaultValue => 0,
+ QueueObj => $QueueObj,
+ },
+ }
+ ]
+ &>
+
% $m->callback( CallbackName => 'AfterOwner', ARGSRef => \%ARGS );
-</tr>
+
+ <& /Elements/EditCustomFields,
+ %ARGS,
+ Object => $ticket,
+ CustomFields => $QueueObj->TicketCustomFields,
+ Grouping => 'Basics',
+ InTable => 1,
+ KeepValue => 1,
+ &>
+ <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj, InTable => 1, KeepValue => 1, &>
+ </table>
+ </&>
+% $m->callback( CallbackName => 'AfterBasics', QueueObj => $QueueObj, ARGSRef => \%ARGS );
+
+<& /Elements/EditCustomFieldCustomGroupings,
+ %ARGS,
+ Object => $ticket,
+ CustomFieldGenerator => sub { $QueueObj->TicketCustomFields },
+ KeepValue => 1,
+&>
+
+</div>
+
+<div id="ticket-create-message">
+ <&| /Widgets/TitleBox, title => $title, class => 'messagedetails' &>
+<table border="0" cellpadding="0" cellspacing="0">
<tr>
<td class="label">
<&|/l&>Requestors</&>:
</td>
<td class="value" colspan="5">
-<& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
+<& /Elements/EmailInput, Name => 'Requestors', Size => undef, Default => $ARGS{Requestors} // $session{CurrentUser}->EmailAddress, AutocompleteMultiple => 1 &>
% $m->callback( CallbackName => 'AfterRequestors', QueueObj => $QueueObj, ARGSRef => \%ARGS );
</td>
</tr>
<td class="label">
<&|/l&>Cc</&>:
</td>
-<td class="value" colspan="3"><& /Elements/EmailInput, Name => 'Cc', Size => '40', Default => $ARGS{Cc} &></td>
-<td class="comment" colspan="2"><i><font size="-2">
-<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)</&></font></i>
-</td>
+<td class="value" colspan="5"><& /Elements/EmailInput, Name => 'Cc', Size => undef, Default => $ARGS{Cc}, AutocompleteMultiple => 1 &></td>
</tr>
+
<tr>
-<td class="label">
-<&|/l&>Admin Cc</&>:
-</td>
-<td class="value" colspan="3"><& /Elements/EmailInput, Name => 'AdminCc', Size => '40', Default => $ARGS{AdminCc} &></td>
-<td class="comment" colspan="2"><i><font size="-2">
-<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)</&></font></i>
-</td>
+ <td class="label"> </td>
+ <td class="comment" colspan="5">
+ <i><font size="-2">
+ <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)</&>
+ </font></i>
+ </td>
</tr>
+
<tr>
<td class="label">
-<&|/l&>Subject</&>:
-</td>
-<td class="value" colspan="5">
-<input name="Subject" size="60" maxsize="200" value="<%$ARGS{Subject} || ''%>" />
-% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
-</td>
-</tr>
-<tr>
-<td colspan="6">
-<& /Ticket/Elements/EditCustomFields, %ARGS, QueueObj => $QueueObj &>
+<&|/l&>Admin Cc</&>:
</td>
+<td class="value" colspan="5"><& /Elements/EmailInput, Name => 'AdminCc', Size => undef, Default => $ARGS{AdminCc}, AutocompleteMultiple => 1 &></td>
</tr>
-<& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj &>
+
<tr>
-% if (exists $session{'Attachments'}) {
-<td class="label">
-<&|/l&>Attached file</&>:
-</td>
-<td colspan="5">
-<&|/l&>Check box to delete</&><br />
-% foreach my $attach_name (keys %{$session{'Attachments'}}) {
-<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
-% } # end of foreach
-</td>
+ <td class="label"> </td>
+ <td class="comment" colspan="5">
+ <i><font size="-2">
+ <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)</&>
+ </font></i>
+ </td>
</tr>
+
+<& /Elements/EditCustomFields,
+ %ARGS,
+ Object => $ticket,
+ CustomFields => $QueueObj->TicketCustomFields,
+ Grouping => 'People',
+ InTable => 1,
+ KeepValue => 1,
+&>
+
<tr>
-% } # end of if
<td class="label">
-<&|/l&>Attach file</&>:
+<&|/l&>Subject</&>:
</td>
<td class="value" colspan="5">
-<input type="file" name="Attach" />
-<input type="submit" class="button" name="AddMoreAttach" value="<&|/l&>Add More Files</&>" />
+<input type="text" name="Subject" maxsize="200" value="<%$ARGS{Subject} || ''%>" />
+% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
</td>
</tr>
% if ( $gnupg_widget ) {
<tr><td> </td><td colspan="5">
-<& /Elements/GnuPG/SignEncryptWidget, self => $gnupg_widget, QueueObj => $QueueObj &>
+<& /Elements/Crypt/SignEncryptWidget, self => $gnupg_widget, QueueObj => $QueueObj &>
</td></tr>
% }
<tr>
<td colspan="6">
<&|/l&>Describe the issue below</&>:<br />
+% if ( RT->Config->Get('ArticleOnTicketCreate')) {
+<& /Articles/Elements/BeforeMessageBox, %ARGS, QueueObj => $QueueObj &>
+% }
% $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'BeforeMessageBox' );
% if (exists $ARGS{Content}) {
<& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &>
<br />
</td>
</tr>
-</table>
-</&>
-<& /Elements/Submit, Label => loc("Create")&>
+
+ <& /Ticket/Elements/AddAttachments, %ARGS, QueueObj => $QueueObj &>
+ </table>
+ </&>
+ <& /Elements/Submit, Label => loc("Create"), id => 'SubmitTicket' &>
+ </div>
</div>
<div id="Ticket-Create-details">
<tr>
<td width="50%" valign="top" class="boxcontainer">
<div class="ticket-info-basics">
- <&| /Widgets/TitleBox, title => loc('The Basics'),
- title_class=> 'inverse',
- color => "#993333" &>
+ <&| /Widgets/TitleBox, title => loc('The Basics'),
+ title_class=> 'inverse',
+ color => "#993333" &>
<table border="0">
<tr><td class="label"><&|/l&>Priority</&>:</td>
<td><& /Elements/SelectPriority,
&></td></tr>
<tr><td class="label"><&|/l&>Time Estimated</&>:</td>
<td>
-<& /Elements/EditTimeValue, Name => 'TimeEstimated', Default => $ARGS{TimeEstimated} || '', InUnits => $ARGS{'TimeEstimated-TimeUnits'} &>
+<& /Elements/EditTimeValue, Name => 'TimeEstimated', Default => $ARGS{TimeEstimated} || '' &>
</td></tr>
<tr><td class="label"><&|/l&>Time Worked</&>:</td>
<td>
-<& /Elements/EditTimeValue, Name => 'TimeWorked', Default => $ARGS{TimeWorked} || '', InUnits => $ARGS{'TimeWorked-TimeUnits'} &>
+<& /Elements/EditTimeValue, Name => 'TimeWorked', Default => $ARGS{TimeWorked} || '' &>
</td></tr>
<tr>
<td class="label"><&|/l&>Time Left</&>:</td>
<td>
-<& /Elements/EditTimeValue, Name => 'TimeLeft', Default => $ARGS{TimeLeft} || '', InUnits => $ARGS{'TimeLeft-TimeUnits'} &>
+<& /Elements/EditTimeValue, Name => 'TimeLeft', Default => $ARGS{TimeLeft} || '' &>
</td></tr>
</table>
</&>
<br />
<div class="ticket-info-dates">
<&|/Widgets/TitleBox, title => loc("Dates"),
- title_class=> 'inverse',
- color => "#663366" &>
+ title_class=> 'inverse',
+ color => "#663366" &>
<table>
<tr><td class="label"><&|/l&>Starts</&>:</td><td><& /Elements/SelectDate, Name => "Starts", Default => $ARGS{Starts} || '' &></td></tr>
<tr><td class="label"><&|/l&>Due</&>:</td><td><& /Elements/SelectDate, Name => "Due", Default => $ARGS{Due} || '' &></td></tr>
+<& /Elements/EditCustomFields,
+ %ARGS,
+ Object => $ticket,
+ CustomFields => $QueueObj->TicketCustomFields,
+ Grouping => 'Dates',
+ InTable => 1,
+ KeepValue => 1,
+&>
</table>
</&>
</div>
<div class="ticket-info-links">
<&| /Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &>
-<em><&|/l&>(Enter ticket ids or URLs, separated with spaces)</&></em>
-<table border="0">
-<tr><td class="label"><&|/l&>Depends on</&></td><td><input size="10" name="new-DependsOn" value="<% $ARGS{'new-DependsOn'} || '' %>" /></td></tr>
-<tr><td class="label"><&|/l&>Depended on by</&></td><td><input size="10" name="DependsOn-new" value="<% $ARGS{'DependsOn-new'} || '' %>" /></td></tr>
-<tr><td class="label"><&|/l&>Parents</&></td><td><input size="10" name="new-MemberOf" value="<% $ARGS{'new-MemberOf'} || '' %>" /></td></tr>
-<tr><td class="label"><&|/l&>Children</&></td><td><input size="10" name="MemberOf-new" value="<% $ARGS{'MemberOf-new'} || '' %>" /></td></tr>
-<tr><td class="label"><&|/l&>Refers to</&></td><td><input size="10" name="new-RefersTo" value="<% $ARGS{'new-RefersTo'} || '' %>" /></td></tr>
-<tr><td class="label"><&|/l&>Referred to by</&></td><td><input size="10" name="RefersTo-new" value="<% $ARGS{'RefersTo-new'} || '' %>" /></td></tr>
-<tr><td class="label">Customer ID</td><td><input size="10" name="new-Customer" value="<% $ARGS{'new-Customer'} || '' %>" /></td></tr>
-
-
-</table>
+<& /Elements/AddLinks,
+ Object => $ticket,
+ CustomFields => $QueueObj->TicketCustomFields,
+ ARGSRef => \%ARGS,
+ &>
</&>
</div>
<br />
<%INIT>
$m->callback( CallbackName => "Init", ARGSRef => \%ARGS );
my $Queue = $ARGS{Queue};
+$session{DefaultQueue} = $Queue;
+
+my $current_user = $session{'CurrentUser'};
-my $CloneTicketObj;
if ($CloneTicket) {
- $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} );
+ my $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} );
$CloneTicketObj->Load($CloneTicket)
or Abort( loc("Ticket could not be loaded") );
};
$clone->{$_} = $CloneTicketObj->$_()
- for qw/Owner Subject FinalPriority TimeEstimated TimeWorked
- Status TimeLeft/;
+ for qw/Owner Subject FinalPriority Status/;
+ # not TimeWorked, TimeEstimated, or TimeLeft
$clone->{$_} = $CloneTicketObj->$_->AsString
- for grep { $CloneTicketObj->$_->Unix }
+ for grep { $CloneTicketObj->$_->IsSet }
map { $_ . "Obj" } qw/Starts Started Due Resolved/;
- my $members = $CloneTicketObj->Members;
- my ( @members, @members_of, @refers, @refers_by, @depends, @depends_by );
+ my $get_link_value = sub {
+ my ($link, $type) = @_;
+ my $uri_method = $type . 'URI';
+ my $local_method = 'Local' . $type;
+ my $uri = $link->$uri_method;
+ return if $uri->IsLocal and
+ $uri->Object and
+ $uri->Object->isa('RT::Ticket') and
+ $uri->Object->Type eq 'reminder';
+
+ return $link->$local_method || $uri->URI;
+ };
+ my (@refers, @refers_by);
my $refers = $CloneTicketObj->RefersTo;
while ( my $refer = $refers->Next ) {
- push @refers, $refer->LocalTarget;
+ my $refer_value = $get_link_value->($refer, 'Target');
+ push @refers, $refer_value if defined $refer_value;
}
$clone->{'new-RefersTo'} = join ' ', @refers;
my $refers_by = $CloneTicketObj->ReferredToBy;
while ( my $refer_by = $refers_by->Next ) {
- push @refers_by, $refer_by->LocalBase;
+ my $refer_by_value = $get_link_value->($refer_by, 'Base');
+ push @refers_by, $refer_by_value if defined $refer_by_value;
}
$clone->{'RefersTo-new'} = join ' ', @refers_by;
- if (0) { # Temporarily disabled
- my $depends = $CloneTicketObj->DependsOn;
- while ( my $depend = $depends->Next ) {
- push @depends, $depend->LocalTarget;
- }
- $clone->{'new-DependsOn'} = join ' ', @depends;
-
- my $depends_by = $CloneTicketObj->DependedOnBy;
- while ( my $depend_by = $depends_by->Next ) {
- push @depends_by, $depend_by->LocalBase;
- }
- $clone->{'DependsOn-new'} = join ' ', @depends_by;
-
- while ( my $member = $members->Next ) {
- push @members, $member->LocalBase;
- }
- $clone->{'MemberOf-new'} = join ' ', @members;
-
- my $members_of = $CloneTicketObj->MemberOf;
- while ( my $member_of = $members_of->Next ) {
- push @members_of, $member_of->LocalTarget;
- }
- $clone->{'new-MemberOf'} = join ' ', @members_of;
-
- }
my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields();
while ( my $cf = $cfs->Next ) {
+ next if $cf->FirstAttribute('NoClone');
my $cf_id = $cf->id;
my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id );
my @cf_values;
while ( my $cf_value = $cf_values->Next ) {
push @cf_values, $cf_value->Content;
}
- $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = join "\n",
- @cf_values;
+
+ if ( @cf_values > 1 && $cf->Type eq 'Select' ) {
+ $clone->{GetCustomFieldInputName( CustomField => $cf )} = \@cf_values;
+ }
+ else {
+ $clone->{GetCustomFieldInputName( CustomField => $cf )} = join "\n",
+ @cf_values;
+ }
}
# Pass customer links along (even though cloning of parent links
my $title = loc("Create a new ticket");
-my $QueueObj = new RT::Queue($session{'CurrentUser'});
-$QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded."));
+my $QueueObj = RT::Queue->new($current_user);
+$QueueObj->Load($Queue) || Abort(loc("Queue [_1] could not be loaded.", $Queue||''));
$m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS );
+$m->scomp( '/Articles/Elements/SubjectOverride', ARGSRef => \%ARGS, QueueObj => $QueueObj, results => \@results );
+
$QueueObj->Disabled && Abort(loc("Cannot create tickets in a disabled queue."));
-my $CFs = $QueueObj->TicketCustomFields();
+my $ticket = RT::Ticket->new($current_user); # empty ticket object
-my $ValidCFs = $m->comp(
- '/Elements/ValidateCustomFields',
- CustomFields => $CFs,
- ARGSRef => \%ARGS
-);
+ProcessAttachments(ARGSRef => \%ARGS);
-# {{{ deal with deleting uploaded attachments
-foreach my $key (keys %ARGS) {
- if ($key =~ m/^DeleteAttach-(.+)$/) {
- delete $session{'Attachments'}{$1};
- }
- $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
-}
-# }}}
+my $checks_failure = 0;
-# {{{ store the uploaded attachment in session
-if ($ARGS{'Attach'}) { # attachment?
- my $attachment = MakeMIMEEntity(
- AttachmentFieldName => 'Attach'
+{
+ my ($status, @msg) = $m->comp(
+ '/Elements/ValidateCustomFields',
+ CustomFields => $QueueObj->TicketCustomFields,
+ ARGSRef => \%ARGS
);
-
- my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
- $session{'Attachments'} = {
- %{$session{'Attachments'} || {}},
- $file_path => $attachment,
- };
-}
-# }}}
-
-# delete temporary storage entry to make WebUI clean
-unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') {
- delete $session{'Attachments'};
+ unless ($status) {
+ $checks_failure = 1;
+ push @results, @msg;
+ }
}
-my $checks_failure = 0;
-
-my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS );
-$m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
+my $gnupg_widget = $m->comp('/Elements/Crypt/SignEncryptWidget:new', Arguments => \%ARGS );
+$m->comp( '/Elements/Crypt/SignEncryptWidget:Process',
self => $gnupg_widget,
QueueObj => $QueueObj,
);
if ( !exists $ARGS{'AddMoreAttach'} && ($ARGS{'id'}||'') eq 'new' ) {
- my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check',
+ my $status = $m->comp('/Elements/Crypt/SignEncryptWidget:Check',
self => $gnupg_widget,
Operation => 'Create',
QueueObj => $QueueObj,
$m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create,
checks_failure => $checks_failure, results => \@results );
+$m->comp( '/Articles/Elements/CheckSkipCreate', ARGSRef => \%ARGS, skip_create => \$skip_create,
+ checks_failure => $checks_failure, results => \@results );
+
if ((!exists $ARGS{'AddMoreAttach'}) and (defined($ARGS{'id'}) and $ARGS{'id'} eq 'new')) { # new ticket?
- if ( $ValidCFs && !$checks_failure && !$skip_create ) {
+ if ( !$checks_failure && !$skip_create ) {
# CREATE THE TICKET.
# For some reason it's done by a Mason component named "Display.html"
# and the call is buried in obscure error-handling stuff.
$RT::Logger->crit("After display call; error is $@");
$m->abort();
}
- elsif ( !$ValidCFs ) {
- # Invalid CFs
- while (my $CF = $CFs->Next) {
- my $msg = $m->notes('InvalidField-' . $CF->Id) or next;
- push @results, $CF->Name . ': ' . $msg;
- }
- }
}
-
-my $actions = {
- A => {
- html => q[<a href="#basics" onclick="return switchVisibility('Ticket-Create-basics','Ticket-Create-details');">] . loc('Show basics') . q[</a>],
- },
- B => {
- html => q[<a href="#details" onclick="return switchVisibility('Ticket-Create-details','Ticket-Create-basics');">] . loc('Show details') . q[</a>],
- },
-};
+PageMenu->child( basics => raw_html => q[<a href="#basics" onclick="return switchVisibility('Ticket-Create-basics','Ticket-Create-details');">] . loc('Basics') . q[</a>]);
+PageMenu->child( details => raw_html => q[<a href="#details" onclick="return switchVisibility('Ticket-Create-details','Ticket-Create-basics');">] . loc('Details') . q[</a>]);
</%INIT>
<%ARGS>
projects / freeside.git / blobdiff